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Added 24 mins ago
KS
Digital Transformation Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
- Contract
This is a strategic business and content leadership role - not a project manager or developer position. You’ll help determine what content and functionality should be retained, improved,…
Added 24 mins ago
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Senior Analyst/Engineer - PSA and Risk Assessment
Kinectrics
Toronto, ON
- Full-time
Position: Senior Analyst/Engineer - PSA and Risk Assessment
Added 24 mins ago
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Corporate Controller
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Experience in Microsoft Dynamics Business Central is an asset
Added 25 mins ago
Business Systems Analyst
PCL Construction
Edmonton, AB
As a Business Systems Analyst for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to participate in the end-to-end software development lifecycle to help…
Added 55 mins ago
IG
Business Intelligence Analyst
Insight Global
Toronto, ON
- Contract
Our client is looking for a Business Intelligence / BSA Analyst to help scale their client business review process. This person will work with payments, sales, volume, and balance data to…
Added 55 mins ago
Systems Analyst
F12.net
Victoria, BC
…professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded…
Added 1 hour ago
JI
Intermediate IT Business Analyst, Cavendish
J.D. Irving, Limited
Moncton, NB
- Full-time
We are looking for an Intermediate IT Business Analyst to join our JDI IT Business Solutions Group in Moncton, New Brunswick, supporting Cavendish Farms and Cavendish Agri.
Added 1 hour ago
TC
Senior Cyber Security Analyst (Temporary)
Tru Cooperative Bank
Langley (District), BC · Langley, BC
- $76,800 to $98,400 USD / year
- Temporary
The Senior Cyber Security Analyst is responsible for Level 2 and Level 3 SOC operations and assists peers, business stakeholders and executives in identifying risks that may impact Tru…
Added 1 hour ago
Business Analyst
Aecon
Hamilton, ON
Partner with project teams and stakeholders to gather reporting requirements and translate business needs into practical reporting and analytics solutions.
Added 2 hours ago
A(
Insights & Analytics Associate – Global Markets
AXIS (AXIS Capital)
Halifax, NS
- Full-time
The Data Insights Analyst will help Global Markets colleagues make better, faster decisions by turning complex data into clear, useful insights and intuitive analytical products. Working…
Added 3 hours ago
MS
Accounting Analyst
Marberg Staffing
Toronto, ON
- Temporary
Accounting Analyst for community services agency client, downtown Toronto.
Added 3 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Business Analyst - Salesforce Implementations
Added 4 hours ago
NB
Senior Analyst Enterprise Architecture Tools
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst, Enterprise Architecture Tools within the Enterprise Architecture team at National Bank means contributing to the operation and evolution of a strategic…
Added 7 hours ago
CT
Snowflake Architect
Celebal Technologies
Calgary, AB
- Full-time
…experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data pipelines. But also architecting the future of our CPKC…
Added 7 hours ago
JI
Product Owner – Sourcing & Demand | Responsable produit – Approvisionnement et demande
Jesta I.S.
Montreal, QC
- Full-time
5+ years as a Product Owner or Business Analyst in enterprise software
Added 8 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
Added 8 hours ago
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Sr. BSA-Agile/Banking
BeachHead
Toronto, ON
- $62.65 to $75.18 CAD / hour
- Contract
Five or more years of experience as a Business Systems Analyst.
Added 9 hours ago
Transportation Infrastructure Analyst
Region of Waterloo
Kitchener, ON
Added 9 hours ago
1
Senior Paid Media Analyst
123Dentist
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Senior Paid Media Analyst is a cornerstone member of our Digital team, responsible for the paid media performance of our dental clinics, groups, and brands across Canada. Reporting to…
Added 9 hours ago
C
Analyste Support TI à la paie et RH
CGI
Montreal, QC
- Full-time
As an IT Support Analyst – Payroll and Human Resources, you will provide first-level support to users of payroll and human resources information systems. You will ensure timely,…
Added 9 hours ago
C
BI Analyst / Data Analyst
CGI
Montreal, QC
- Full-time
The BI analyst / data analyst acts as a specialist at the intersection of business needs, operational processes, data and analytical solutions.
Added 9 hours ago
C
Analyste de conformité LBA/FT
CGI
Montreal, QC
- Full-time
The AML/ATF Compliance Analyst contributes to the maintenance and implementation of the organization's compliance program in accordance with the Proceeds of Crime (Money Laundering) and…
Added 10 hours ago
TH
Business Analyst - PRO Experience (1 Year Contract)
The Home Depot Canada
Toronto, ON
- Full-time
The Business Analyst, Pro Experience supports the growth and continuous improvement of the Pro ecosystem across fulfilment, delivery, assortment, inventory and store enablement. The Analyst…
Added 10 hours ago
TH
ANALYSTE DE LA VALEUR ET DE LA RENTABILITÉ
The Home Depot Canada
Toronto, ON
- Full-time
The Business Analyst, Pro Experience supports the growth and continuous improvement of the Pro ecosystem across fulfilment, delivery, assortment, inventory and store enablement. The Analyst…
Added 11 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
Financial Analyst, Service Operations (Contract)

Martin-Brower of Canada Co.

IT Support Analyst - Contract

New Westminster, BC, Canada

$72,000 to $87,000 CAD / year · Contract

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Job details

Pay: $72,000 to $87,000 CAD / year
Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities May Include, But Not Limited To

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills And Experience

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

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More about this job

Responsibilities

Provide Level 2 and Level 3 support for business applications, end-user devices, networks, and distribution-centre technology, resolving complex incidents and escalating issues through established processes. Document solutions, maintain service tickets and assets, support deployments and audits, and create training materials while collaborating with business users and IT teams.

Requirements

An associate degree in Information Systems, Management Information Systems, Computer Science, or a related field and 2–4 years of technical support experience are required. Candidates should have strong Windows 11, networking, Office 365, troubleshooting, communication, and customer-service skills; experience with warehouse systems, scanners, printers, and related tools is preferred.

Skills

Level 2 And Level 3 Support
Windows 11
Networking
Office 365
Copilot
Troubleshooting
Business Applications
ERP-JDE
WMS-Infios
Device Support
Incident Resolution
Customer Service
Technical Documentation
Asset Management
Active Directory
Tanium

Benefits

Medical Coverage
Dental Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Support
Level 3 Support
Windows 11
Networking
Office 365
Copilot
ERP-JDE
WMS-Infios
Distribution Centre
Warehouse Management Systems
Material Handling Equipment
Vehicle Mounted Devices
RF Scanners
Label Printers
Active Directory
Tanium
Mobile Device Management
Apple Business Manager
AirWatch
iOS
Android
Remote Support Tools
Incident Management
Help Desk Ticketing
Asset Management
Laptop Imaging
IT Procurement
Lifecycle Management
Network Switches
Routers

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