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Added 1 hour ago
CO
IT Service Desk Analyst Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Full-time
The IT Service Desk Analyst will provide first-line technical support to internal City and Library staff 5 days per week, working 8-hour shifts, Monday through Saturday, between 8 a.m. and…
Added 2 hours ago
M
Summer 2027 Intern - Mortgage Operations Analyst
Manulife
Toronto, ON
- Full-time
Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams.
Added 2 hours ago
TB
Accounts Payable Analyst, TBS
The Beer Store
Bolton, ON
- Full-time
We are currently searching for an Accounts Payable Analyst, reporting to the Manager, Shared Services. This vacancy is a full-time, permanent opportunity. The Accounts Payable Analyst is…
Added 3 hours ago
A
Forensic Analyst II
Arete
Canada
- Full-time
The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job desc
Added 3 hours ago
MC
Supply Chain Analyst
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 3 hours ago
M
Salesforce Functional Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Experience analyzing technical issues, system integrations, data quality concerns, and platform performance challenges.
Added 3 hours ago
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Supply Chain Analyst
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 3 hours ago
MO
IT Support Analyst - Contract
Martin-Brower of Canada Co.
New Westminster, BC
- $72,000 to $87,000 CAD / year
- Contract
Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support…
Added 3 hours ago
MB
IT Support Analyst
Martin Brower UK and Ireland
New Westminster, BC
- Contract
Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support…
Added 3 hours ago
Accounts Payable Analyst, TBS
Brewers Retail Inc
Bolton, ON
We are currently searching for an Accounts Payable Analyst, reporting to the Manager, Shared Services. This vacancy is a full-time, permanent opportunity. The Accounts Payable Analyst is…
Added 5 hours ago
T
Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
Guide users through the intake process by clarifying business needs, gathering sufficient details, assessing system and process impacts, estimating effort, and identifying effective…
Added 6 hours ago
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Contract Payroll Analyst
IFG - International Financial Group
Calgary, AB
- Contract
Our client is looking for an experienced Contract Payroll Analyst (Time) to support Canadian payroll operations, time administration, and scheduling processes. The ideal candidate will have…
Added 7 hours ago
MB
IT Support Analyst - Contract
Martin Brower
New Westminster, BC
- Contract
Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support…
Added 9 hours ago
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Finance Contracts Analyst
PointClickCare
Mississauga, ON
- Full-time
…into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of…
Added 9 hours ago
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Information Technology Senior Analyst
HealthCareersInSask.ca
Regina, SK
- Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…
Added 9 hours ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
POSITION TITLE: Business Systems Analyst – ERP Applications
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Finance Contracts Analyst
PointClickCare
Mississauga, ON
- $58,000 to $73,000 CAD / year
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…into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of…
Added 10 hours ago
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Payroll Analyst
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Payroll Analyst to join our Financial Services Section, within the Office of the Chief Constable. This role involves…
Added 11 hours ago
Business and Configuration Analyst, AI
CityofOttawa
Ottawa, ON
For SAP: Business experience in accounting, human resources, payroll, maintenance management, procurement, materials management or sales distribution
Added 1 day ago
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HRIS Analyst
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ON · Mississauga, ON
- Full-time
We are looking for a technically skilled and detail-driven HRIS Analyst to support the ongoing configuration, maintenance, and optimization of our Human Resources Information System (HRIS).
Added 2 days ago
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Pub Util Rates Analyst 3 or 4; Energy Infrastructure and Regional Analyst
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
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Internal candidates should contact Human Resources with questions.
Added 2 days ago
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Analyst I - Immunotoxicology
Charles River Laboratories
Montreal, QC
- Full-time
As an Analyst for our Immunotoxicology team located at the Senneville site, you will be involved in analyzing immune system dysfunctions that can result from occupational, inadvertent, or…
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Facilities and Operations Leader - Management Analyst 4
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…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 2 days ago
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Senior Financial Analyst
Aston Carter
Calgary, AB
- $100,000 to $115,000 CAD / year
- Full-time
…clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the…
Added 2 days ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
…clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the…

Martin-Brower of Canada Co.

IT Support Analyst - Contract

New Westminster, BC, Canada

$72,000 to $87,000 CAD / year · Contract

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Job details

Pay: $72,000 to $87,000 CAD / year
Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities May Include, But Not Limited To

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills And Experience

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

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More about this job

Responsibilities

Provide Level 2 and Level 3 support for business applications, end-user devices, networks, and distribution-centre technology, resolving complex incidents and escalating issues through established processes. Document solutions, maintain service tickets and assets, support deployments and audits, and create training materials while collaborating with business users and IT teams.

Requirements

An associate degree in Information Systems, Management Information Systems, Computer Science, or a related field and 2–4 years of technical support experience are required. Candidates should have strong Windows 11, networking, Office 365, troubleshooting, communication, and customer-service skills; experience with warehouse systems, scanners, printers, and related tools is preferred.

Skills

Level 2 And Level 3 Support
Windows 11
Networking
Office 365
Copilot
Troubleshooting
Business Applications
ERP-JDE
WMS-Infios
Device Support
Incident Resolution
Customer Service
Technical Documentation
Asset Management
Active Directory
Tanium

Benefits

Medical Coverage
Dental Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Support
Level 3 Support
Windows 11
Networking
Office 365
Copilot
ERP-JDE
WMS-Infios
Distribution Centre
Warehouse Management Systems
Material Handling Equipment
Vehicle Mounted Devices
RF Scanners
Label Printers
Active Directory
Tanium
Mobile Device Management
Apple Business Manager
AirWatch
iOS
Android
Remote Support Tools
Incident Management
Help Desk Ticketing
Asset Management
Laptop Imaging
IT Procurement
Lifecycle Management
Network Switches
Routers

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