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Added 10 mins ago
PG
Production Operations Manager
Plan Group Inc.
Brampton, ON
- Full-time
Support the Shop and Quality Assurance teams to ensure programs and procedures are compliant with our QA Manual
Added 10 mins ago
NC
Cross Border Administrative Assistant
Numis CPAs Inc.
AB · Edmonton, AB
- Full-time
Reporting to the Cross Border Admin Manager, you will play an important role in coordinating administrative workflows, maintaining client files and projects, monitoring outstanding items,…
Added 25 mins ago
UO
Clinical Research Assistant
University of British Columbia
Vancouver, BC · UBCV | UBC Hospital - Purdy Pavilion (PPAV)
- Part-time
…Research Assistant (Digital Health) with clinical training to support a research study evaluating a digital health technology for people with Parkinson’s disease. Medical licensure in BC is…
Added 40 mins ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and…
Added 40 mins ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Communications and Training, the Training Lead is an innovator, knowledge translator, facilitator and change agent responsible for developing and delivering…
Added 40 mins ago
IW
Senior Manager Real Estate Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The role works closely with Workplace Health and Safety, Security, Business Continuity, Finance, Procurement, Legal, Technology, landlords, and service providers to support safe, secure,…
Added 40 mins ago
D
Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
Confidence working with technology, data, analytics and digital platforms to support better customer outcomes.
Added 40 mins ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
MB · Manitoba, Canada
- Contract
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 40 mins ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
ON · Ontario, Canada
- Contract
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 40 mins ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, ON
- Full-time
Reports to: Section Manager, Bruce Site Engineering Projects
Added 40 mins ago
C
Senior IT Systems Eng
Cognichip
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field, or equivalent practical experience.
Added 40 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Support system enhancements and supply chain technology initiatives.
Added 40 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Support system enhancements and supply chain technology initiatives.
Added 40 mins ago
UT
Lands and Facilities Operations Technician
Upper Thames River Conservation Authority
London, ON
- Full-time
…and programs that reflect the needs of our communities and support the long-term health of our…
Added 40 mins ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 40 mins ago
PC
SR&ED and Incentives, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…business issues related to tax credits and incentives. As a Senior Manager and experienced Scientific Research & Experimental Development (SR&ED) and government incentives practitioner, you…
Added 40 mins ago
P
Financial Analyst, FP&A
Powerex
Vancouver, BC
- Full-time
Reporting to the Manager, Financial Reporting and Analysis, you will act as the bridge between Financial Reporting and Data Analytics, working closely with Finance colleagues, traders, and…
Added 40 mins ago
T
Senior Project Manager
TEKsystems
Ottawa, ON
- $95 to $120 CAD / hour
- Contract
The Municipal Government Client of TEKsystems is seeking a Senior Project Manager to lead the implementation and expansion of customer-facing transit technology solutions involving…
Added 40 mins ago
A
Engineer, Quality Assurance
AvPosts
Calgary, AB
- Full-time
…Engineer, Quality Assurance. Reporting to the Quality Assurance Manager, this position is responsible for performing the duties and responsibilities which include, but are not limited to,…
Added 40 mins ago
RP
Senior Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search
Added 40 mins ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…others. You will lead initiatives from concept through production support, make informed decisions where no established precedent exists, and influence senior technology and business…
Added 56 mins ago
SI
Manager, Underwriting Member & Co-operative Business
Sovereign Insurance
Toronto, ON
- Full-time
The Manager, Underwriting Member & Co-operative Business leads the underwriting function for a specialized portfolio, ensuring profitable growth, sound risk management, and exceptional…
Added 56 mins ago
Q
Senior Product Manager, Accounts, Billing, & Compliance
Quo
Remote, Canada
- Full-time
- Remote
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We're not just building a phone system. We're setting a new…
Added 56 mins ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting…
Added 56 mins ago
W
Quality Continuous Improvement Technician (Night Shift)
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
…as part of the VQS process, ensuring that detailed product information is available for evaluation. They utilize Six Sigma methodologies for data gathering and analysis to identify…

Martin-Brower of Canada Co.

IT Support Analyst - Contract

New Westminster, BC, Canada

$72,000 to $87,000 CAD / year · Contract

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Job details

Pay: $72,000 to $87,000 CAD / year
Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities May Include, But Not Limited To

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills And Experience

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

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More about this job

Responsibilities

Provide Level 2 and Level 3 support for business applications, end-user devices, networks, and distribution-centre technology, resolving complex incidents and escalating issues through established processes. Document solutions, maintain service tickets and assets, support deployments and audits, and create training materials while collaborating with business users and IT teams.

Requirements

An associate degree in Information Systems, Management Information Systems, Computer Science, or a related field and 2–4 years of technical support experience are required. Candidates should have strong Windows 11, networking, Office 365, troubleshooting, communication, and customer-service skills; experience with warehouse systems, scanners, printers, and related tools is preferred.

Skills

Level 2 And Level 3 Support
Windows 11
Networking
Office 365
Copilot
Troubleshooting
Business Applications
ERP-JDE
WMS-Infios
Device Support
Incident Resolution
Customer Service
Technical Documentation
Asset Management
Active Directory
Tanium

Benefits

Medical Coverage
Dental Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Support
Level 3 Support
Windows 11
Networking
Office 365
Copilot
ERP-JDE
WMS-Infios
Distribution Centre
Warehouse Management Systems
Material Handling Equipment
Vehicle Mounted Devices
RF Scanners
Label Printers
Active Directory
Tanium
Mobile Device Management
Apple Business Manager
AirWatch
iOS
Android
Remote Support Tools
Incident Management
Help Desk Ticketing
Asset Management
Laptop Imaging
IT Procurement
Lifecycle Management
Network Switches
Routers

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