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Added 51 mins ago
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Registered Nurse (RN), Pediatric Intensive Care Unit (PICU) - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 51 mins ago
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Registered Nurse, Operating Room Surgical Suite - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 51 mins ago
MD
Financial Management Transformation Program Consultant - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 51 mins ago
MD
Spanish Language Translations Specialist - State Program Administrator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 51 mins ago
WC
Customer Service Desk Associate
Walmart Canada
Fort Saskatchewan, AB
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
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Entry level Event Assistant
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
This isn’t a desk-based position. You’ll be interacting directly with customers at pop-up events, shopping malls and other busy locations - starting conversations, building interest and…
Added 2 hours ago
1
Admin Senior - Inglewood Family Dental
123Dentist
Red Deer, AB
- Full-time
…efficiency, and foster seamless collaboration between the front desk and clinical team. If you're a team-oriented leader with a passion for excellence in dental administration, we’d love to…
Added 2 hours ago
1
Certified Dental Assistant - 12617
123Dentist
Windsor, ON
- $25 to $30 CAD / hour
- Full-time
…comfortable assisting chairside while also supporting the front desk, communicating with patients, coordinating appointments, and helping keep the clinic running…
Added 2 hours ago
1
Office Manager - Studio Dental Fairview Mall
123Dentist
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
…into practice, and create working harmonies between the front desk office and dental professional team. We are looking for a highly organized, fast-paced, and adaptable individual who can…
Added 2 hours ago
1
Assistant Office Manager - 12853
123Dentist
Toronto, ON · North York, ON
- $25 to $27 CAD / hour
- Temporary
The ideal Assistant Office Manager for our team will be highly motivated to lead and support our front desk team, promote a positive and collaborative workplace, and ensure the smooth…
Added 2 hours ago
1
Assistant Office Manager - Apple Tree Dental for Kids Newmarket
123Dentist
Newmarket, ON
- $25 to $27 CAD / hour
- Temporary
The ideal Assistant Office Manager for our team will be highly motivated to lead and support our front desk team, promote a positive and collaborative workplace, and ensure the smooth…
Added 2 hours ago
1
Office Manager - Vancouver City Centre Dental
123Dentist
Vancouver, BC
- $35 to $38 CAD / hour
- Full-time
…into practice, and create working harmonies between the front desk office and dental professional…
Added 2 hours ago
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Customer Service Desk Associate
Walmart
Fort Saskatchewan, AB
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and…
Added 2 hours ago
AM
Funeral Branch Administrator
Arbor Memorial Inc.
Barrie, ON
- $50,000 to $55,000 CAD / year
- Full-time
…you will have the opportunity to provide outstanding customer service to the families we serve through the exemplary performance of administrative functions, including: accounts payable,…
Added 2 hours ago
GB
Inside Sales Support
Gentek Building Products - Canada
Sudbury, ON
- Full-time
C reate great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Added 2 hours ago
GB
Inside Sales/Warehouse Support
Gentek Building Products - Canada
Sudbury, ON
- $24 to $27 CAD / hour
- Full-time
Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Added 2 hours ago
GB
Inside Sales Representative
Gentek Building Products - Canada
Kitchener, ON
- $26 to $29 CAD / hour
- Full-time
C reate great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Added 2 hours ago
AM
Funeral Branch Administrator
Arbor Memorial Inc.
Toronto, ON · Greater Toronto Area, Canada
- $55,000 to $60,000 CAD / year
- Full-time
…you will have the opportunity to provide outstanding customer service to the families we serve through the exemplary performance of administrative functions, including: accounts payable,…
Added 4 hours ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Demonstrated ability to model high quality, customer service orientation in all client interactions (internal and external). Helpdesk/client support and triage/technical problem-solving…
Added 4 hours ago
MD
2027 Spring Law Clerk - Antitrust
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Part-time
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 5 hours ago
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front desk hotel clerk
Balcomo - A Ramada By Wyndham
Penticton, BC
- Full-time
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 6 hours ago
CR
Office Manager
COGIR Real Estate
Kelowna, BC
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 6 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Vaughan, ON
- Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…

Martin-Brower of Canada Co.

IT Support Analyst - Contract

New Westminster, BC, Canada

$72,000 to $87,000 CAD / year · Contract

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Job details

Pay: $72,000 to $87,000 CAD / year
Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities May Include, But Not Limited To

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills And Experience

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

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More about this job

Responsibilities

Provide Level 2 and Level 3 support for business applications, end-user devices, networks, and distribution-centre technology, resolving complex incidents and escalating issues through established processes. Document solutions, maintain service tickets and assets, support deployments and audits, and create training materials while collaborating with business users and IT teams.

Requirements

An associate degree in Information Systems, Management Information Systems, Computer Science, or a related field and 2–4 years of technical support experience are required. Candidates should have strong Windows 11, networking, Office 365, troubleshooting, communication, and customer-service skills; experience with warehouse systems, scanners, printers, and related tools is preferred.

Skills

Level 2 And Level 3 Support
Windows 11
Networking
Office 365
Copilot
Troubleshooting
Business Applications
ERP-JDE
WMS-Infios
Device Support
Incident Resolution
Customer Service
Technical Documentation
Asset Management
Active Directory
Tanium

Benefits

Medical Coverage
Dental Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Support
Level 3 Support
Windows 11
Networking
Office 365
Copilot
ERP-JDE
WMS-Infios
Distribution Centre
Warehouse Management Systems
Material Handling Equipment
Vehicle Mounted Devices
RF Scanners
Label Printers
Active Directory
Tanium
Mobile Device Management
Apple Business Manager
AirWatch
iOS
Android
Remote Support Tools
Incident Management
Help Desk Ticketing
Asset Management
Laptop Imaging
IT Procurement
Lifecycle Management
Network Switches
Routers

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