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Added 29 mins ago
ME
Accounting Assistant
McDougall Energy Inc.
Sault Ste. Marie, ON
- Full-time
…Accounting Assistant. Reporting to the Corporate Accounting Manager, the Accounting Assistant will support the Finance Department through various account and administration functions to…
Added 29 mins ago
ME
Human Resources Manager
McDougall Energy Inc.
Goderich, ON
- Full-time
McDougall Energy is looking for an experienced and energetic team member to fill the position of Human Resources Manager in our Goderich location reporting to the Director, Human Resources.…
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ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
Reporting to the Site Manager, this position is responsible for:
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ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
Reporting to the Site Manager, this position is responsible for:
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
North Bay, ON
- Full-time
Reporting To The Regional Manager, Responsibilities Include
Added 29 mins ago
ME
Service Technician
McDougall Energy Inc.
Goderich, ON
- Full-time
Reporting To The Operations Manager, Responsibilities Include
Added 29 mins ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
Reporting to the Site Manager, this position is responsible for:
Added 29 mins ago
AM
Intern Funeral Director
Arbor Memorial Inc.
Regina, SK
- Internship
…of funeral services under the direction of the Funeral Home Manager and Senior Funeral Director, including: filing death certificates, maintaining online obituary listings, performing…
Added 29 mins ago
ME
310T Truck and Coach Technician
McDougall Energy Inc.
North Bay, ON
- Full-time
…based out of our North Bay, ON. shop. Reporting to the Shop Manager this role is an integral member of the team responsible for servicing our dedicated, internal fleet with a variety of…
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ME
Professional Delivery Driver
McDougall Energy Inc.
St. Thomas, ON
- Temporary
Reporting To The Operations Manager, Responsibilities Include
Added 29 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 29 mins ago
ME
Dispatcher
McDougall Energy Inc.
Timmins, ON
- Full-time
…join our team in Timmins, Ontario. Reporting to the Operations Manager, this is an integral member of the Operations team responsible for coordinating daily dispatch activities to ensure…
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Sudbury, ON · Lively, ON
- Full-time
Reporting To The Operations Manager Responsibilities Include
Added 29 mins ago
ME
Customer Service Representative
McDougall Energy Inc.
Strathroy, ON
- Part-time
Reporting to the Site Manager, this position is responsible for:
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
St. Thomas, ON
- Full-time
Reporting To The Operations Manager, Responsibilities Include
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
St. Marys, ON
- Full-time
Reporting To The Operations Manager, Responsibilities Include
Added 29 mins ago
ME
Service Technician
McDougall Energy Inc.
Timmins, ON
- Full-time
…to join our team in Timmins, ON. Reporting to the Operations Manager is an integral member of the Operations team responsible for providing exceptional service with an unwavering focus on…
Added 29 mins ago
ME
Operations Supervisor
McDougall Energy Inc.
Timmins, ON
- Full-time
Reporting to the Operations Manager, this position is responsible for:
Added 29 mins ago
ME
Office Administration
McDougall Energy Inc.
St. Thomas, ON
- Temporary
…join our St. Thomas operation. Reporting to the Operations Manager and working a Monday to Friday day shift schedule, this position is responsible…
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
St. Thomas, ON
- Full-time
Reporting To The Operations Manager, Responsibilities Include
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Timmins, ON
- Temporary
Reporting To The Operations Manager Responsibilities Include
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Sudbury, ON · Lively, ON
- Full-time
Reporting To The Regional Manager, Responsibilities Include
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Tillsonburg, ON
- Temporary
Reporting To The Operations Manager, Responsibilities Include
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Sarnia, ON
- Full-time
Reporting To The Operations Manager, Responsibilities Include
Added 29 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Burford, ON
- Temporary
Reporting To The Operations Manager, Responsibilities Include

Martin Brower UK and Ireland

IT Support Analyst

New Westminster, BC, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

Provide Level 2 and Level 3 support for business applications, infrastructure, and end-user devices, independently resolving complex incidents and escalating issues through established processes. Support distribution centre technology and operations, document solutions, train users and peers, manage assets and service tickets, and collaborate with business and IT teams.

Requirements

Requires an associate degree in Information Systems, Management Information Systems, Computer Science, or a related field, plus 2–4 years of technical support experience with business applications and devices. Candidates should have strong Windows 11, networking, Office 365, troubleshooting, communication, documentation, and customer service skills; warehouse systems, security, and device-management experience are preferred.

Skills

Level 2 And Level 3 Technical Support
Windows 11
Networking
Office 365
Troubleshooting
Problem-Solving
Customer Service
Technical Documentation
Business Application Support
Device Support
Incident Management
ERP-JDE
Warehouse Management Systems
Network Equipment
Asset Management
Remote Support

Benefits

Medical Coverage
Dental Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Keywords

Windows 11
Office 365
Copilot
Networking
ERP-JDE
Infios WMS
Active Directory
Tanium
Network Switches
Routers
Access Points
RF Scanners
Label Printers
Vehicle-Mounted Devices
VoCollect Headsets
Mobile Device Management
Apple Business Manager
AirWatch
iOS
Android
Remote Support Tools
UPS Units
Camera Systems
Door Security Access
Laptop Imaging
IT Asset Management
Help Desk Ticketing
Incident Escalation
Distribution Centres
Warehouse Management Systems

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