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Added 10 mins ago
End User Support Analyst
Agriculture Financial Services Corporation
Lacombe, AB
Reporting to Manager, Team Member Experience and Service Management, the End User Support Analyst’s responsibility will include, but not limited to, effectively performing day-to-day…
Added 11 mins ago
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Integration Engineer
Altis
Ottawa, ON · Greater Ottawa Metropolitan Area
- $140,000 to $147,000 CAD / year
- Full-time
Experience developing REST APIs, SOAP services, and enterprise application integrations.
Added 25 mins ago
B
Software Developer (New or Recent Graduate)
BMO
Toronto, ON · FCP
- Full-time
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Added 25 mins ago
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Vice President, Investment Banking - Metals and Mining
BMO
Toronto, ON · Vancouver, BC · FCP
- Full-time
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Added 25 mins ago
M
CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Added 26 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 26 mins ago
BH
Product Owner – SAP SuccessFactors (HR Technology)
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
…manage dependencies between SuccessFactors and the wider SAP and enterprise landscape. This includes employee master data replication to SAP payroll and S/4HANA, integrations through SAP…
Added 40 mins ago
S
Lead DevOps Engineer
Sphera
ON · Simcoe, ON
- Full-time
Manage the edge: Application Gateway and WAF configuration, including rewrite rules, path-based routing, listeners, backend pools, custom rules, and TLS, as well as Traffic Manager profiles…
Added 40 mins ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
…Analyst positions for a two (2) year term. Reporting to the Manager, Enterprise Platforms, you will be involved in complex analytical and programming work in response to a wide range of…
Added 55 mins ago
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Digital Operations Manager, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
Reporting to the Director, Digital Operations & Engagement, the Digital Operations Manager runs day-to-day digital operations and publishing for BMO Global Asset Management (BMO GAM). That…
Added 55 mins ago
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Manager, Strategic Programs and Partnerships
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Strategic Programs & Partnerships is responsible for advancing key strategic initiatives that support client experience, digital transformation, risk management, and portfolio…
Added 1 hour ago
CO
Application Analyst
City of Burlington
SIMS Square
- Full-time
Reporting to the Manager, Digital Applications, the Application Analyst is responsible for the implementation, support, and continuous improvement of corporate and departmental business…
Added 1 hour ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Reporting to the Digital Analytics Manager, the Specialist ensures that customer data provided by Enterprise Data team is accurately mapped, standardized, unified, and made activation‑ready…
Added 1 hour ago
Senior Analyst, ISO 20022 COE
Payments Canada
Toronto, ON · Ottawa, ON
Reporting to the Manager, ISO 20022 COE, the Senior Analyst (Senior Technical SME) acts as the primary technical anchor and subject matter expert for ISO 20022 messaging standards across…
Added 1 hour ago
M
Mapping Coordinator
Mappedin
Waterloo, ON
- Full-time
…of the Customer Implementation Team, you will report to the Manager of Mapping and you will work closely with Project Managers and the Director of Customer Implementation. Your primary…
Added 1 hour ago
OH
Lead, Methodologist, Analytics
Ontario Health
Toronto, ON
- Full-time
Support the Analytics Manager in setting timelines and priorities, and collaborate with enterprise analytics teams.
Added 1 hour ago
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Associate Director, Treasury and Payments
BMO
Halifax, NS · Nova_Ctr
- Full-time
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Added 1 hour ago
B
Business Banking Relationship Manager
BMO
Brossard, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 2 hours ago
CM
Foreign Exchange (FX) Analytics Manager
CIBC Mellon
Toronto, ON
- Full-time
Reporting to the Executive Director, Capital Markets, the Foreign Exchange (FX) Analytics Manager, Capital Markets is responsible for supporting projects associated with Foreign Exchange…
Added 2 hours ago
Senior Manager, Corporate Security
D2L
Kitchener, ON
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline…
Added 2 hours ago
DELIVERY MANAGER, CRM & ERP SOLUTIONS
Green Shield Canada
Toronto, ON
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 2 hours ago
GI
Business Transformation Director
GRAITEC Italy
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
portfolio delivered with precision and pace. It brings together programme delivery and the PMO, enterprise
Added 2 hours ago
K
Senior Engineering Manager, Identity Platform
Kaseya
Toronto, ON
- $170,000 to $220,000 CAD / year
- Full-time
We’re hiring a Senior Engineering Manager to lead the development and modernization of KaseyaOne, the identity platform supporting authentication and access management across Kaseya's…
Added 2 hours ago
R
Gestionnaire Comptable – Développement
RES
Montreal, QC
- Full-time
Added 2 hours ago
S
Functional Expert
Sidetrade
Remote, Canada
- Full-time
- Remote
…generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and…

Martin Brower UK and Ireland

IT Support Analyst

New Westminster, BC, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

Provide Level 2 and Level 3 support for business applications, infrastructure, and end-user devices, independently resolving complex incidents and escalating issues through established processes. Support distribution centre technology and operations, document solutions, train users and peers, manage assets and service tickets, and collaborate with business and IT teams.

Requirements

Requires an associate degree in Information Systems, Management Information Systems, Computer Science, or a related field, plus 2–4 years of technical support experience with business applications and devices. Candidates should have strong Windows 11, networking, Office 365, troubleshooting, communication, documentation, and customer service skills; warehouse systems, security, and device-management experience are preferred.

Skills

Level 2 And Level 3 Technical Support
Windows 11
Networking
Office 365
Troubleshooting
Problem-Solving
Customer Service
Technical Documentation
Business Application Support
Device Support
Incident Management
ERP-JDE
Warehouse Management Systems
Network Equipment
Asset Management
Remote Support

Benefits

Medical Coverage
Dental Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Keywords

Windows 11
Office 365
Copilot
Networking
ERP-JDE
Infios WMS
Active Directory
Tanium
Network Switches
Routers
Access Points
RF Scanners
Label Printers
Vehicle-Mounted Devices
VoCollect Headsets
Mobile Device Management
Apple Business Manager
AirWatch
iOS
Android
Remote Support Tools
UPS Units
Camera Systems
Door Security Access
Laptop Imaging
IT Asset Management
Help Desk Ticketing
Incident Escalation
Distribution Centres
Warehouse Management Systems

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