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Added 8 mins ago
LS
Conseiller.ère senior Support Client/Senior Consultant NetSuite Managed Services
LIDD Supply Chain Consultants
Montreal, QC
- Full-time
Have at least two years of consulting or business analyst experience
Added 23 mins ago
BC
Database Administrator (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
…full-time (1.0 FTE) Database Administrator (Senior Systems Analyst). As a member of our Solution Delivery team, the Database Administrator is responsible for ensuring that the Oracle…
Added 23 mins ago
IG
Business Intelligence Analyst
Insight Global
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Our client is looking for a Business Intelligence Analyst to help scale their client business reviews. You will build and manage reporting that brings payments data together and give the…
Added 24 mins ago
CH
Senior Investment Analyst
Canadian Housing Acquisition Fund
Canada
- Full-time
The Senior Investment Analyst is a core member of the organization’s Investment Team, responsible for conducting financial analysis, building and reviewing investment models, and supporting…
Added 24 mins ago
ET
Senior Cybersecurity Analyst
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 24 mins ago
R
Quality Assurance (QA) Analyst
Raise
Burnaby, BC
- Full-time
Raise is currently hiring a Quality Assurance (QA) Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 24 mins ago
TB
Accounts Payable Analyst, TBS
The Beer Store
Bolton, ON
- Full-time
We are currently searching for an Accounts Payable Analyst, reporting to the Manager, Shared Services. This vacancy is a full-time, permanent opportunity. The Accounts Payable Analyst is…
Added 24 mins ago
M
Private Equity / Venture Capital Analyst
MKB
Montreal, QC
- Full-time
We are seeking a full-time Analyst who is curious, proactive and driven, with an interest in energy transition, climate tech and sustainability. The role offers direct exposure to…
Added 24 mins ago
N(
Senior Business Analyst, Strategy and Process Improvement
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 24 mins ago
NA
Senior Business Analyst, Strategy and Process Improvement
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 24 mins ago
Corporate Actions - Security Master Analyst
SGGG Fund Services Inc.
Vancouver, BC · Toronto, ON
Analyst, Corporate Actions & Security Master – Job Description
Added 24 mins ago
Service Support Analyst
PBS Systems
Calgary, AB · Milton, ON
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 24 mins ago
TH
Business Analyst - PRO Experience (1 Year Contract)
The Home Depot
Canada
- Full-time
The Business Analyst, Pro Experience supports the growth and continuous improvement of the Pro ecosystem across fulfilment, delivery, assortment, inventory and store enablement. The Analyst…
Added 24 mins ago
Service Support Analyst
PBS Systems
Calgary, AB
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 24 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Vancouver, BC
- $44,638 to $69,747 CAD / year
- Full-time
Minimum 5 years of experience as a Release Analyst with a Certified Customs Specialist Designation
Added 24 mins ago
HA
Sr Trade Compliance Analyst
Honeywell Aerospace
Mississauga, ON
- Full-time
As a Senior Trade Compliance Analyst here at Honeywell Aerospace, you will have a significant impact on the company's global operations and success. Your role will involve ensuring…
Added 39 mins ago
AE
Regional Cybersecurity Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Added 39 mins ago
PG
Business Analyst
Pacer Group
Calgary, AB
- $50 to $53 CAD / hour
- Contract
Added 54 mins ago
R
Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…
Added 54 mins ago
S
Analyst, Buyer
SaskPower
Regina, SK
- Full-time
Added 54 mins ago
KR
Senior Business Analyst - Payments
KTek Resourcing
Toronto, ON
- Full-time
Job Title: Senior Business Analyst – Payments
Added 54 mins ago
MT
Production Support Analyst
MSR Technology Group
ON · Ontario, Canada
- Contract
Added 54 mins ago
T
Business System Analyst
Tekshapers
Toronto, ON
- Full-time
We are seeking an experienced Business Systems Analyst with expertise in the Financial Services and Insurance industry, specifically supporting Annuity products and retirement solutions.
Added 54 mins ago
IG
EDI Developer
Insight Global
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Insight Global is seeking an EDI Analyst / Integration Specialist to support a growing EDI environment within a high-volume warehouse and distribution operation.
Added 54 mins ago
B
Senior Financial Analyst
Brookfield
Toronto, ON
- Full-time
The Senior Analyst, Finance (“SFA”) will be part of BN’s Global Finance team. The SFA will actively participate in the financial reporting of BN and will support compliance and investor…

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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