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Added 10 mins ago
BC
Database Administrator (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
…full-time (1.0 FTE) Database Administrator (Senior Systems Analyst). As a member of our Solution Delivery team, the Database Administrator is responsible for ensuring that the Oracle…
Added 10 mins ago
ET
Senior Cybersecurity Analyst
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…program. You’ll also be the go-to security expert for IT and business partners across the…
Added 10 mins ago
TB
Accounts Payable Analyst, TBS
The Beer Store
Bolton, ON
- Full-time
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 10 mins ago
N(
Senior Business Analyst, Strategy and Process Improvement
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 10 mins ago
NA
Senior Business Analyst, Strategy and Process Improvement
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 10 mins ago
TH
Business Analyst - PRO Experience (1 Year Contract)
The Home Depot
Canada
- Full-time
The Business Analyst, Pro Experience supports the growth and continuous improvement of the Pro ecosystem across fulfilment, delivery, assortment, inventory and store enablement. The Analyst…
Added 25 mins ago
AE
Regional Cybersecurity Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those…
Added 40 mins ago
T
Business System Analyst
Tekshapers
Toronto, ON
- Full-time
We are seeking an experienced Business Systems Analyst with expertise in the Financial Services and Insurance industry, specifically supporting Annuity products and retirement solutions.
Added 40 mins ago
B
Senior Financial Analyst
Brookfield
Toronto, ON
- Full-time
…which are in renewable power & transition, infrastructure, business and industrial services, and real estate. We are proud of our track record of achieving strong risk-adjusted returns for…
Added 40 mins ago
TI
Customer Supply Chain Analyst
Techtronic Industries Canada Inc. - TTI Canada
Toronto, ON
- Full-time
The Customer Supply Chain Analyst is responsible for executing the end-to-end customer order fulfillment process to ensure exceptional service levels and on-time delivery. This role…
Added 40 mins ago
MC
Supply Chain Analyst
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 40 mins ago
M
Salesforce Functional Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Manulife’s strategic technology platforms. You will work across business initiatives and partner with architects, engineers, and delivery squads to establish platform standards, optimize…
Added 40 mins ago
MC
Supply Chain Analyst
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 40 mins ago
MO
IT Support Analyst - Contract
Martin-Brower of Canada Co.
New Westminster, BC
- $72,000 to $87,000 CAD / year
- Contract
The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and…
Added 40 mins ago
MB
IT Support Analyst
Martin Brower UK and Ireland
New Westminster, BC
- Contract
The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and…
Added 40 mins ago
R
Global Trade Compliance Analyst
RTX
Midland, ON
- Full-time
We are seeking a highly skilled and experienced Global Trade Compliance Analyst to join our team at ELCAN. In this role, you will be responsible for ensuring compliance with global trade…
Added 40 mins ago
E
Site Technologies Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager , Network and Site Technologies, the Site Technologies Analyst is responsible for supporting, maintaining, and deploying site-based technology solutions…
Added 40 mins ago
Accounts Payable Analyst, TBS
Brewers Retail Inc
Bolton, ON
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 40 mins ago
Income Officer - Automotive Finance - 18 months contract - Anjou, Quebec or Hamilton, Ontario
Scotiabank
QC · Anjou, QC
…initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 40 mins ago
Income Officer - Automotive Finance - 18 months contract - Anjou, Quebec
Scotiabank
QC · Anjou, QC
…initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 55 mins ago
M(
Financial Planning Analyst - 12 Month Contract
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As a Financial Analyst within the Financial Planning & Analysis (FP&A) team, you will primarily support the financial planning, forecasting, and performance analysis activities for MLSE’s…
Added 55 mins ago
UH
Project Analyst - Change Management
University Health Network
Toronto, ON
- Contract
The Project Analyst, Change Management plays a key role in supporting the successful planning, coordination, and execution of change management activities for Project WorkReady, a major…
Added 1 hour ago
T
Business Intelligence and Reporting Analyst
TD
Toronto, ON · Montreal, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
T
Business Systems Analyst III
TD
Toronto, ON
- Full-time
The Business Systems Analyst (BSA) provides systems analysis and operational support for business-critical applications within Investment Management Technology. The role works closely with…
Added 1 hour ago
IT - After Hours Support - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
The After-Hours IT Support Analyst is responsible for providing evening operational support for critical business systems used across transportation, warehousing, and distribution…

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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