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Added 7 mins ago
GIS Coordinator, Edmonton Fire Rescue Services
City of Edmonton
AB
Credentialed Fire and Emergency Services Analyst Professional (FESA)
Added 7 mins ago
UH
Project Analyst - Change Management
University Health Network
Toronto, ON
- Contract
The Project Analyst, Change Management plays a key role in supporting the successful planning, coordination, and execution of change management activities for Project WorkReady, a major…
Added 22 mins ago
T
Business Intelligence and Reporting Analyst
TD
Toronto, ON · Montreal, QC
- Full-time
Added 22 mins ago
T
Business Systems Analyst III
TD
Toronto, ON
- Full-time
The Business Systems Analyst (BSA) provides systems analysis and operational support for business-critical applications within Investment Management Technology. The role works closely with…
Added 22 mins ago
IT - After Hours Support - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Added 22 mins ago
Portfolio Management Analyst (12-Month Contract)
GWL Realty Advisors
Toronto, ON
A comprehensive health benefits plan that supports you and your family
Added 22 mins ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Senior IT Business Systems Analyst (MS Business Central)
Added 22 mins ago
B
ANALYST, VENTURE CAPITAL, ASSET MANAGEMENT – BDC Capital
BDC
Montreal, QC
- Full-time
Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness…
Added 22 mins ago
MM
Senior IT Business Systems Analyst
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $82,921 to $103,000 CAD / year
- Full-time
Senior IT Business Systems Analyst (MS Business Central)
Added 22 mins ago
SF
Demand Planner & Sales Analyst
Summer Fresh Salads Inc.
Woodbridge, ON
- Full-time
We are looking for a Demand Planner & Sales Analyst to join our team. This position will work with Sales, Procurement, Supply Chain, Marketing and Finance to develop forecasts for new and…
Added 22 mins ago
SI
Analyst - Principal Investments
Stalwart Insurance Group
Vancouver, BC
- Full-time
We are looking for an Analyst - Principal Investments to join our team. In this role, you will work directly with the principal investments team on investment activities, including…
Added 22 mins ago
V
Investment Analyst - M&A
Valnet
Montreal, QC
- Full-time
Valnet is seeking a highly analytical and driven Investment Analyst to help run the acquisition lifecycle and to manage our internal investments.
Added 37 mins ago
Senior Actuarial Analyst, Large Accounts Pricing
Aviva
Markham, ON · Toronto, ON
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Added 52 mins ago
QP
Cyber Security Analyst
QuadReal Property Group
Vancouver, BC
- Full-time
We are seeking a detail-oriented and proactive Security Analyst to join our growing cybersecurity team. In this role, you will be responsible for monitoring, analyzing, and responding to…
Added 52 mins ago
SI
Corporate Financial Analyst
Stalwart Insurance Group
Vancouver, BC
- Full-time
We are looking for a Corporate Financial Analyst to join our team. In this role, you will participate in the execution of corporate finance transactions, complex business valuations,…
Added 52 mins ago
SI
Corporate Financial Analyst
Stalwart Insurance Group
Toronto, ON
- Full-time
We are looking for a Corporate Financial Analyst to join our team. In this role, you will participate in the execution of corporate finance transactions, complex business valuations,…
Added 1 hour ago
TS
R56790 Business Analyst III - Artificial Intelligence
TD SYNNEX Canada ULC
ON · Mississauga, Ontario
- Full-time
The Business Systems Analyst – Artificial Intelligence is a key role dedicated to driving the adoption and integration of AI technologies with the enterprise ERP system within the…
Added 1 hour ago
UH
Cogito Business Intelligence Analyst, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
The Cogito Business Intelligence (BI) Analyst reports to the Program Manager, Cogito Reporting. By working closely with Cogito Business Intelligence Developers and clinical/business…
Added 1 hour ago
UH
Cogito Business Intelligence Developer, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
…Developer work closely with other Cogito Business Intelligence (BI) Analyst and Developer, Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is responsible…
Added 1 hour ago
CI
Demand Planning Analyst
Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics Inc.
Toronto, ON · Scarborough, ON
- $70,000 to $80,000 CAD / year
- Full-time
Added 1 hour ago
IT Business Analyst, Data & Business Intelligence - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Added 1 hour ago
T
Senior Credit Risk Analyst (ATH 5766)
TD
Toronto, ON
- Full-time
Added 1 hour ago
T
Actuarial Analyst II
TD
Toronto, ON
- Full-time
Reporting to the Pricing Manager, the Actuarial Analyst plays a key role in the end-to-end execution of pricing strategies and rate changes. The Analyst contributes to the on-going and…
Added 1 hour ago
T
IT Build Analyst II (System Support)
TD
Toronto, ON
- Full-time
The IT Build Analyst II (System Support) provides a broad range of technology build support, including research, installation, maintenance, configuration, administration and/or provisioning…
Added 1 hour ago
MD
Investment Analyst Sr/Investment Officer, Legal and Policy Services
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Investment Analyst Sr/Investment Officer, Legal and Policy Services

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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