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Business Intelligence and Reporting Analyst
TD
Toronto, ON · Montreal, QC
- Full-time
· Conduct analysis to provide business intelligence that supports management and business partner decisions, including trend identification and interpretation of datasets.
Added just now
IT - After Hours Support - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
The After-Hours IT Support Analyst is responsible for providing evening operational support for critical business systems used across transportation, warehousing, and distribution…
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Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Senior IT Business Systems Analyst (MS Business Central)
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Procurement Analyst (8 Month) - Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
…that create value across the organization. As a Procurement Analyst, you'll support in-depth financial, procurement, and data analysis while working closely with procurement partners,…
Added 1 min ago
MM
Senior IT Business Systems Analyst
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $82,921 to $103,000 CAD / year
- Full-time
Senior IT Business Systems Analyst (MS Business Central)
Added 1 min ago
SF
Demand Planner & Sales Analyst
Summer Fresh Salads Inc.
Woodbridge, ON
- Full-time
We are looking for a Demand Planner & Sales Analyst to join our team. This position will work with Sales, Procurement, Supply Chain, Marketing and Finance to develop forecasts for new and…
Added 15 mins ago
Senior Actuarial Analyst, Large Accounts Pricing
Aviva
Markham, ON · Toronto, ON
…supporting the financial goals of the commercial insurance…
Added 45 mins ago
TS
R56790 Business Analyst III - Artificial Intelligence
TD SYNNEX Canada ULC
ON · Mississauga, Ontario
- Full-time
The Business Systems Analyst – Artificial Intelligence is a key role dedicated to driving the adoption and integration of AI technologies with the enterprise ERP system within the…
Added 45 mins ago
UH
Cogito Business Intelligence Analyst, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
The Cogito Business Intelligence (BI) Analyst reports to the Program Manager, Cogito Reporting. By working closely with Cogito Business Intelligence Developers and clinical/business…
Added 45 mins ago
UH
Cogito Business Intelligence Developer, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
Cogito is Epic’s suite of data analytics and reporting tools. The Cogito Business Intelligence Developer work closely with other Cogito Business Intelligence (BI) Analyst and Developer,…
Added 46 mins ago
CI
Demand Planning Analyst
Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics Inc.
Toronto, ON · Scarborough, ON
- $70,000 to $80,000 CAD / year
- Full-time
Degree in Business, Engineering, Supply Chain or a related field.
Added 46 mins ago
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Data Steward (97890EB)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 46 mins ago
T
Quality Assurance Analyst
TEEMA
Vancouver, BC
- $55 to $65 CAD / hour
- Part-time
…testing, SQL validation, and establishing QA standards for business intelligence…
Added 1 hour ago
IT Business Analyst, Data & Business Intelligence - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
The IT Business Analyst is responsible for improving data quality, reporting, systems integration, and business processes across transportation, logistics, and distribution operations.…
Added 1 hour ago
T
Actuarial Analyst II
TD
Toronto, ON
- Full-time
Reporting to the Pricing Manager, the Actuarial Analyst plays a key role in the end-to-end execution of pricing strategies and rate changes. The Analyst contributes to the on-going and…
Added 1 hour ago
HP
Economic Development Analyst
Halifax Partnership
Halifax, NS
- Contract
…growth by selling and marketing Halifax to the world to attract business, talent, and investment, helping businesses reach their full potential, and tracking and reporting Halifax's…
Added 1 hour ago
IG
Application Support Analyst
Insight Global
Toronto, ON
- $43 to $47 CAD / hour
- Contract
Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal…
Added 1 hour ago
GX
Senior Analyst, Product Management
Global X Canada
Toronto, ON
- $85,000 to $135,000 CAD / year
- Full-time
Global X is looking for a Senior Analyst, Product Management to join our dynamic team in the Canadian and Global ETF Market. The successful candidate will be a highly motivated and…
Added 1 hour ago
TP
Gestionnaire, finance commerciale (approvisionnement) / Commercial Finance Manager, Supply Chain
Turning Point Brands Canada
Laval, QC
- Full-time
Added 1 hour ago
Business Systems Analyst, Telecom
CityofOttawa
Ottawa, ON
Business analysis practices, techniques, report writing and business intelligence platforms
Added 1 hour ago
IF
Senior Business Analyst, Artificial Intelligence Strategy
Intact FC
Montreal, QC
- Full-time
We are currently seeking a Senior Business Analyst, Artificial Intelligence Strategy to join our team at IntactLab.
Added 1 hour ago
Technical Advisor, Application Development
National Research Council Canada
Ottawa, ON
We are looking to hire a Technical Advisor that brings an enthusiasm for building Business Intelligence (BI) solutions that are forward thinking with considerations for re-use,…
Added 1 hour ago
BI
Financial Analyst
Bento Inc.
Richmond Hill, ON
- $55,000 to $65,000 CAD / year
- Full-time
…applicants with previous experience working as a; Financial Analyst, Financial Planning & Analysis (FP&A) Analyst, Senior Financial Analyst, Budget Analyst, Investment Analyst, Business…
Added 1 hour ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, NS
- Full-time
Perform duties in a safe manner in compliance with Kinectrics policy, procedures and standards including the Kinectrics Code of Business Conduct.
Added 2 hours ago
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Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
May act as a reference for Business Systems Analyst roles

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

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More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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