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Added 2 mins ago
R
Client Advisor
RBC
Foremost, AB
- Part-time
· Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
Added 2 mins ago
SW
Lobby Experience Team Keyholder
Science World
Vancouver, BC
- Part-time
Reports to: Visitor Experience Manager, Lobby & Membership
Added 2 mins ago
SW
Lobby Experience Team Keyholder
Science World
Vancouver, BC
- Full-time
Reports to: Visitor Experience Manager, Lobby & Membership
Added 2 mins ago
BW
Food and Beverage Supervisor - The Woods Restaurant (Winter 26/27)
Big White Ski Resort
Kelowna, BC
- Full-time
Reports to: Senior F&B Management, The Woods Manager
Added 2 mins ago
T
Manager, Launch and Growth Operations
Thumbtack
Remote, Canada
- Full-time
- Remote
As the Manager, Partner Operations, you will lead a portfolio of strategic programs that help grow and scale Thumbtack’s partnerships business. Reporting to the Senior Manager of…
Added 2 mins ago
GD
GARAGE - Team Leader FT - CF Champlain Mall
Groupe Dynamite, Inc Garage
Dieppe, NB
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 2 mins ago
FL
Assistant Manager
Foot Locker
Surrey, BC
- Full-time
Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the…
Added 2 mins ago
AI
Procurement Support Coordinator
American Iron and Metal
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 18 mins ago
IC
Sales Account Manager
Infotek Consulting Inc.
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
2–5 years of professional work experience, ideally in sales, business development, recruitment, financial services, customer success, hospitality or another client-facing environment
Added 18 mins ago
YL
Senior manager omni marketing
Yoplait Liberté Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working closely with Brand Marketing, Commercial Strategy, Sales, and key retail partners, the Senior Manager, OMNI Marketing identifies growth opportunities, builds omni-marketing…
Added 18 mins ago
MW
Office Manager
Manulife Wealth
Calgary, AB
- Full-time
We are seeking a highly organized, proactive Operations Manager to oversee the day-to-day operations of a new Manulife Wealth branch in Calgary. This is a hands-on role that combines…
Added 18 mins ago
EC
Material Handler
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Surrey, BC
- Full-time
…Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation…
Added 18 mins ago
CM
IT Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 18 mins ago
T
Personal Banking Associate Trainee (Full time)- Gatineau De La Gappe
TD
Gatineau, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 18 mins ago
T
Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 18 mins ago
T
Bus Operations Support Lead I
TD
Toronto, ON
- Full-time
Added 18 mins ago
T
Relationship Manager
TD
Kelowna, BC
- Full-time
The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for…
Added 18 mins ago
T
Personal Banker Trainee
TD
Thornbury, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 18 mins ago
T
Senior Group Risk Analyst, ILED (5026)
TD
Toronto, ON
- Full-time
Added 18 mins ago
Administration and Quality Support - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
The incumbent serves as a key resource for quality-related inquiries, customer audits, internal reviews, corrective actions, refrigerated transportation programs, and equipment control…
Added 18 mins ago
Inside Parts Salesperson - (Heavy Duty)
Velocity Vehicle Group
Edmonton, AB
Reporting directly to the Customer Experience Manager, the Inside Parts Sales position is responsible for providing centralized parts sales support and technical expertise to assist our…
Added 18 mins ago
BT
General Manager
Bosch Truck Group Inc. - Airdrie
Airdrie, AB
- Full-time
We are seeking an experienced and results-driven General Manager to lead all aspects of our Airdrie truck dealership operations. The General Manager is responsible for the overall…
Added 18 mins ago
D
Manager, Growth and Performance, P&C Insurance – Personal Lines
Desjardins
Levis, QC · Montreal, QC
- Full-time
As Manager, Growth and Performance, P&C Insurance – Personal Lines you play a key role in developing and executing the strategy for the P&C Insurance personal lines in Quebec. You’ll also…
Added 18 mins ago
Gaming Attendant-DWC
Great Canadian Entertainment
Dawson Creek, BC
…Gaming Attendant. Under the direct supervision of the Operations Manager, this position is responsible for a variety of duties including but not limited to, customer service, selling cards,…
Added 18 mins ago
H&
Office Services Assistant
Harris & Company
Vancouver, BC
- Full-time
Reporting to the Office Services Manager, this role supports legal professionals and administrative teams across the firm. From deliveries and document production to meeting setup and…

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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