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Added 1 min ago
CS
Program Manager
Canadian Society of Physician Leaders
Ottawa, ON
- Full-time
The Program Manager coordinates and supports the operations of several of CSPL's signature programs. Reporting to the Executive Director, this role manages the Canadian Certified Physician…
Added 1 min ago
NB
Banking Advisor
National Bank of Canada
Kelowna, BC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 1 min ago
NB
Loan Syndication Agency Advisor
National Bank of Canada
Montreal, QC
- Full-time
Coordinate and support closing activities from preparation to execution
Added 1 min ago
Grocery Utility Clerk (Auburn Bay)
Calgary Co-op
Calgary, AB
…position reports directly to the Grocery Supervisor/Grocery Manager, and the main responsibilities…
Added 1 min ago
Portfolio Administrator, Scotia Jarislowsky Fraser - Montreal, QC
Scotiabank
Montreal, QC
The Portfolio Administrator works closely with the Relationship Manager(s) in the management of their overall book(s) of business, with a passion for providing client service excellence…
Added 1 min ago
E
Administrator/General Manager/Executive Director
Extendicare
Maple, ON · Sherwood Court
- Full-time
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Service manager
GoSecure
Saint John, NB · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Work closely with consultants, practice leaders, and delivery teams to support resource planning and allocation.
Added 1 min ago
SB
Warehouse Supervisor
Sleeman Breweries Ltd.
Vernon, BC
- Full-time
At Sleeman Breweries, you’ll have access to benefits that support you today and help you plan for tomorrow:
Added 1 min ago
Technology Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We’re seeking a skilled Technology Project Manager to lead small/medium scale digital initiatives that deliver meaningful business and technology outcomes. This role is responsible for…
Added 1 min ago
Cook - Cuisinier(ère)
Winnipeg Regional Health Authority
St. Claude, MB
Under the direction of the Manager - Nutrition & Food Services, Site Coordinator or Supervisor - Nutrition & Food Services, Manager ‐ Support Services or Designate, the Cook 1 is…
Added 1 min ago
Dietary Aide
Winnipeg Regional Health Authority
Lac du Bonnet, MB
Under the direction of the Manager, Support Services and Food Services Supervisor, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/…
Added 1 min ago
Environmental Geologist (Geologist 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager of Coastal and Environmental Geoscience, Nova Scotia Geological Survey, the Environmental Geologist works as a risk and decision support geoscientist. The…
Added 1 min ago
C
Personal Support Worker (PSW)
CarePartners
Sturgeon Falls, ON
- Part-time
…of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assisting with activities of daily living…
Added 16 mins ago
R
Client Advisor
RBC
Foremost, AB
- Part-time
· Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
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Functional Lead IT, SAP Payroll and Time
City of Mississauga
Mississauga, ON
Under the direction of the Program Manager, SAP HCM/Payroll Business Support, the successful candidate will:
Added 16 mins ago
SAP Payroll & Time Functional Consultant
City of Mississauga
Mississauga, ON
…processes, and policies. Act as a subject matter expert and support and troubleshoot City's SAP HR systems and processes. The role operates in a hybrid work environment, with office…
Added 16 mins ago
RE
Youth Care Leader - Corman Park, SK
Ranch Ehrlo Society
Martensville, SK
- Full-time
Provide leadership and support to the team, potential employees, practicum students, and volunteers as directed by the unit manager.
Added 16 mins ago
MN
Solutions Architect - 6 month contract
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
The Solution Architect leads the design, implementation, and continuous improvement of enterprise business systems that support Finance, Supply Chain, Operations, Manufacturing, and Project…
Added 16 mins ago
AC
Project Manager & Org Change Management Specialist
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Project Management, the PM/OCM Specialist is responsible for leading and supporting Organization Change Management (OCM) activities, along with managing a mix of…
Added 16 mins ago
SW
Lobby Experience Team Keyholder
Science World
Vancouver, BC
- Full-time
Reports to: Visitor Experience Manager, Lobby & Membership
Added 16 mins ago
AP
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Portage la Prairie, MB
- Full-time
Address customer needs and optimize their program on-site
Added 16 mins ago
MF
Metis Early Childcare and Prevention Senior Manager (Excluded)
METIS FAMILY SERVICES
Prince George, BC
- Full-time
As the Metis Early Childcare and Prevention Senior Manager, you will support Métis, Indigenous and Inuit children’s early development and life outcomes by providing managerial oversight and…
Added 16 mins ago
MF
Early Years Culture Worker (Excluded)
METIS FAMILY SERVICES
Prince George, BC
- Full-time
Reporting to the Métis Early Childcare and Prevention Senior Manager, the Early Years Cultural Worker will provide guidance, knowledge and support to staff and the participants of the…
Added 16 mins ago
CC
Assistant Manager, Banquets & Catering
Compass Canada
Winnipeg, MB
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 16 mins ago
CH
Clinical Supervisor - Winnipeg/Portage La Prairie
CBI Home Health
Winnipeg, MB
- Full-time
Supports managers/ educators in training Individual Support Plans, Plan of Care, Behaviour Support Plans, clinical training and delegations and ensures sign off received when providing…

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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