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Added 14 mins ago
GO
Bilingual Family Court Conciliation Clinician
Government of Prince Edward Island
Charlottetown, PE
- $84,845 to $104,442 CAD / year
- Full-time
…the best interests of children. This position reports to the Manager of Family Justice…
Added 14 mins ago
FW
Field Service Technician
Fast Way Appliances Ltd.
Surrey, BC
- Full-time
…recently, the company has quickly gained recognition as a trusted service provider for homeowners who value efficiency and quality. Committed to customer satisfaction, Fast Way Appliances…
Added 14 mins ago
TH
Development Manager
TL Housing Solutions
Vancouver, BC
- Full-time
…development management and design-build services on a fee-for-service basis, partnering with non-profits, community groups, faith-based organisations and service…
Added 14 mins ago
RC
Project Coordinator (Temporary Contract-Full Time)
Rexel Canada
Winnipeg, MB
- Full-time
…providing advice and guidance as required. Reporting to the Project Manager, you will provide a wide range of administrative support to the Project Management…
Added 14 mins ago
CM
IT Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
Added 15 mins ago
T
Personal Banking Associate Trainee (Full time)- Gatineau De La Gappe
TD
Gatineau, QC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 15 mins ago
T
Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 15 mins ago
T
Personal Banker Trainee
TD
Thornbury, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 15 mins ago
Administration and Quality Support - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
…capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient…
Added 15 mins ago
Heavy Duty/Automotive Journeyman
Calm Air Human Resources
Winnipeg, MB
Reporting to the GSE Manager, the Ground Service Equipment (GSE) Journeyman repairs, troubleshoots, adjusts, overhauls, preforms services including inspections, oil changes and assists in…
Added 15 mins ago
EC
Project Coordinator
EnGlobe Corp.
Moncton, NB
- Full-time
Diploma or degree in Civil Engineering, Civil Engineering Technology, Construction Management, or a related field;
Added 15 mins ago
B
Senior Business Development Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Senior Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Toronto…
Added 15 mins ago
B
Financial Planner
BMO
Hawkesbury, ON
- Full-time
Executes work to deliver timely, accurate, and efficient service.
Added 15 mins ago
B
Manager, AML FIU
BMO
Toronto, ON · YNG
- Full-time
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Added 15 mins ago
B
Senior Manager, First Party Fraud Analytics - Lending
BMO
Toronto, ON · FCP
- Full-time
…Data & Analytics, Risk, and Business stakeholders, the Senior Manager will leverage advanced analytics, machine learning, and behavioral insights to strengthen fraud detection, improve loss…
Added 15 mins ago
B
Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON · FCP
- Full-time
…Data & Analytics, Risk, and Business stakeholders, the Senior Manager will leverage advanced analytics, machine learning, and behavioral insights to strengthen fraud detection, improve loss…
Added 15 mins ago
B
Senior Manager, First Party Fraud Analytics - Cards
BMO
Toronto, ON · FCP
- Full-time
…Data & Analytics, Risk, and Business stakeholders, the Senior Manager will leverage advanced analytics, machine learning, and behavioral insights to strengthen fraud detection, improve loss…
Added 15 mins ago
B
Senior Manager, First Party Fraud Analytics - Business Banking
BMO
Toronto, ON · FCP
- Full-time
…Data & Analytics, Risk, and Business stakeholders, the Senior Manager will leverage advanced analytics, machine learning, and behavioral insights to strengthen fraud detection, improve loss…
Added 15 mins ago
B
Business Development Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in the Greater Toronto…
Added 15 mins ago
B
Financial Planner
BMO
ON
- Full-time
Executes work to deliver timely, accurate, and efficient service.
Added 15 mins ago
B
Financial Planner
BMO
Oakville, ON
- Full-time
Executes work to deliver timely, accurate, and efficient service.
Added 15 mins ago
BP
Seasonal Events Associate
Bass Pro Shops
Halifax, NS
- Part-time
Reporting to the Group Sales Manager, the Seasonal Events Associate performs duties associated with store events, participates in “short term” assignments and seasonal events to support the…
Added 30 mins ago
PHARMACY OPERATIONS MANAGER
Green Shield Canada
Canada
Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions;…
Added 30 mins ago
PC
Account Manger
Provincial Credit Union
O'leary, PE
- Full-time
The Account Manager role manages a portfolio of commercial lending and deposit relationships, supporting business members with diverse and often complex financial needs. This role builds…
Added 30 mins ago
PC
Senior Account Manager
Provincial Credit Union
O'leary, PE
- Full-time
The Senior Account Manager manages a complex portfolio of commercial lending and deposit relationships, partnering with business owners to understand their goals and navigate their evolving…

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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