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Added 14 mins ago
G
Privacy Impact Assessment (PIA) Specialist Senior
GlobalVariable
Toronto, ON
- Contract
…information, including (but not limited to) Internet tools, system interfaces, information security, information architecture and data…
Added 14 mins ago
CM
IT Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
Respond to incoming requests from users experiencing technical issues with workstation hardware, software and network connectivity through the ticketing system, by phone or in person.
Added 14 mins ago
Manager, Member Experience and Sales
Abilities Centre
Whitby, ON
You will oversee the management and monitoring of the Customer Relationship Management (C.R.M) system, ActiveNet, including membership records, account accuracy, and system processes.
Added 29 mins ago
SD
Administrateur de magasin temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Part-time
Added 29 mins ago
JC
Director of Engineering Process & Business Systems
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Added 29 mins ago
SF
Program Assistant, StFX Online
St. Francis Xavier University
Antigonish, NS
- Full-time
Build courses and manage student registrations through Banner, the university’s Student Information System.
Added 44 mins ago
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Data Governance & Master Data Senior Analyst
Affinity
BC · British Columbia, Canada
- Contract
Support the implementation and administration of MDM technologies as required.
Added 44 mins ago
ON
Operating Practices Officer
Ontario Northland
Cochrane, ON
- Full-time
The Operating Practices Officer is responsible for the design, delivery, administration, and continuous improvement of Canadian Rail Operating Rules (CROR), Transportation of Dangerous…
Added 44 mins ago
CO
Payroll and Benefits Technician
City of Medicine Hat
Medicine Hat, AB
- Full-time
Identify and troubleshoot payroll system issues, working with Information Technology to maintain accurate payroll data and digital records.
Added 44 mins ago
RP
ServiceNow Developer
Rexall Pharmacy Group Ltd.
Mississauga, ON
- Full-time
Provide ServiceNow administration support as needed (approximately 20% of the role), including user, role, and access management, update set management, system cloning, and instance health…
Added 44 mins ago
GN
Restaurant Supervisor
Groupe Nordik
Winnipeg, MB
- Internship
scheduling, payroll and daily administration tasks related to the front of house restaurant.
Added 44 mins ago
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System Engineer
TEEMA
Vancouver, BC
- $82,000 to $100,000 CAD / year
- Full-time
We are looking for a hands-on Systems Engineer with a strong background in IT systems administration and DevOps to support a growing, multi-location organization.
Added 44 mins ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- $75,000 to $85,000 CAD / year
- Full-time
The Senior Payroll Specialist will oversee end-to-end payroll operations, employee expense administration, and benefits-related reporting, ensuring accurate compensation, timely…
Added 44 mins ago
NI
System Support Specialist
Northfield IT
Remote, Canada
- $52,000 to $56,000 CAD / year
- Full-time
- Remote
…different areas of Northfield, without being encumbered by administration or challenges outside of their practice…
Added 44 mins ago
PC
Payroll & Benefits Specialist
PRI Consultants
Toronto, ON
- Full-time
Own the payroll system (Payworks) and keep employee data aligned between payroll, the HR system of record, and finance; support the firm's move to its new HR platform.
Added 44 mins ago
VC
Junior HR & Systems Specialist
Valsoft Corporation
Montreal, QC
- Full-time
…including AI-assisted ones, that make integrations and everyday HR administration faster and less manual. Because the Group's mix of entities, jurisdictions, and priorities is always…
Added 44 mins ago
Client Care Tech Support (Term)
University of Toronto
Toronto, ON
…systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web…
Added 59 mins ago
MP
Payroll Specialist
MacEwen Petroleum Inc.
Maxville, ON
- Full-time
Reporting to the Director, Finance, The Payroll Specialist is responsible for the accurate, timely and confidential administration of full-cycle biweekly payroll for salaried and hourly…
Added 59 mins ago
HR
Accounts Payable Clerk
Humber River Health
ON · Greater Toronto Area, ON
- Other
Enters all invoices with a purchase order into the system on a timely basis and matches to appropriate purchase order and purchase order line.
Added 1 hour ago
S2
Purchasing Administrator
Solutions 2 GO Inc.
Brampton, ON
- Full-time
Review and take corrective action to fix inaccurate system data not meeting established standards
Added 1 hour ago
CI
Legal Office Manager
Cartel Inc.
Toronto, ON
- Full-time
Coordinate onboarding logistics, including workstations, system access, email, and legal software.
Added 1 hour ago
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Part Time Porter (Everclean)
Kandor
Vancouver, BC
- Part-time
Washroom check sheets to be posted in washroom and filled out daily. This in effect until web system is in use
Added 1 hour ago
FH
Medical Office Assistant/Receptionist, Urgent Primary Care Centre - Burnaby
Fraser Health
Burnaby, BC
- Part-time
…department. They are part of the primary and community care system with a focus on a unified approach to team-based care to wrap services around our patients.Learn more click here Urgent…
Added 1 hour ago
MB
IT Support Analyst - Contract
Martin Brower
New Westminster, BC
- Contract
…technical partners as well as customers in order to advance system efficiency and overall IT perception and…
Added 1 hour ago
Recruitment and Outreach Advisor (App. D/Temp. Assignment: December 2026 - December 2027)
Mohawk College
Hamilton, ON

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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