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Added 8 mins ago
NC
Infrastructure Analyst
NAV CANADA
Ottawa, ON
- Full-time
…support, technical guidance, and advice in areas of Network and Security technologies both on premise and externally…
Added 8 mins ago
T
Senior FCRM Testing Analyst (5721, 5722, 5723, 5724)
TD
Toronto, ON
- Full-time
Understand the operations of the business unit/area being tested and to identify potential FCRM risks and apply information to complete
Added 8 mins ago
T
Manager, FCRM Testing (5720)
TD
Toronto, ON
- Full-time
Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions…
Added 8 mins ago
Richmond (3) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Richmond, BC
Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.
Added 8 mins ago
Niagara (5) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Niagara-on-the-Lake, ON
Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.
Added 8 mins ago
Cross Iron Mills (14) - Keyholder
Zwilling J.A. Henckels Canada Ltd
AB
Uphold ZWILLING's customer service standards by actively listening to customer preferences and addressing their needs with product information.
Added 8 mins ago
GF
Fit4Less Host - East York Town Centre
GoodLife Fitness
Toronto, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 8 mins ago
GF
Fit4Less Host - Toronto Yonge and Alexander
GoodLife Fitness
Toronto, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 8 mins ago
RE
Planner - Grounds & Conversions (2026-048)
Regina Exhibition Association Limited (REAL)
Regina, SK
- Part-time
Reporting to the Assistant Manager - Grounds & Conversion, the Planner is responsible for creation and assignment of an efficient & effective work assignment plan and assist with the…
Added 8 mins ago
FG
Health & Safety Specialist
Flynn Group of Companies
Halifax, NS
- Full-time
…Halifax branch, reporting to the Regional Health & Safety Manager for Eastern Canada. The chosen candidate will be responsible for supporting the province of Nova Scotia, which…
Added 8 mins ago
AA
Mechanical Systems Technician, Full Time
Algonquin and Lakeshore Catholic District School Board
Belleville, ON
- Full-time
…services more than 12,000 students in 43 schools. For more information about the Board and district,…
Added 8 mins ago
YC
CUPE 2331 Temporary Lunchtime Supervisor - Our Lady of Fatima
York Catholic District School Board
Woodbridge, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 8 mins ago
PG
Industrial Maintenance Technician
Pangeo Group
Vaughan, ON
- $32 to $45 CAD / hour
- Full-time
Working closely with the Maintenance Manager, you will support equipment installation, commissioning and start-up, develop preventive maintenance plans, organize equipment records and…
Added 23 mins ago
W
(CAN) Cashier PT (3 month contract)
Walmart
Markham, ON
- Part-time
6. Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
Added 23 mins ago
W
(CAN) Asset Protection Associate
Walmart
ON
- Full-time
…to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations…
Added 23 mins ago
K
Manager - Governance, Risk & Compliance Services / Internal Audit (Financial Services)
KPMG
ON · Toronto, Ontario
- Full-time
Added 23 mins ago
K
Senior Manager – Audit Quality
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Perth, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Swift Current, SK · Edmonton, Alberta · Langley, British Columbia · Kanata, Ontario
- Full-time
The Department of Professional Practice (DPP) is seeking to hire Senior Manager to develops firm standards and guidance relating to financial and sustainability reporting, audit and…
Added 23 mins ago
H
Clinical Services Supervisor – Integrated Services
HealthCaringKW
Kitchener, ON
- Full-time
…administrative support and delegated clinical support to the Manager of Outreach and the Manager of Health Promotion & Community Programs. The position supports the effective day-to-day…
Added 23 mins ago
ON
Operating Practices Officer
Ontario Northland
Cochrane, ON
- $100,412 to $118,114 CAD / year
- Full-time
…Operating Rules (CROR), Transportation of Dangerous Goods (TDG), Security Awareness, Rail Safety, and related operating practices training programs across Ontario Northland's rail network.…
Added 23 mins ago
NG
Warehouse Operator
Normet Group
Quebec, QC
- Full-time
Collaborate with the Account Manager and other Normet personnel when present at the facility.
Added 23 mins ago
M
Technical Program Management Analyst, Launch Program 2027 – Vancouver - Canada
Mastercard
Vancouver, BC
- Full-time
-Work independently or support another TPM (Technical Program Manager) in the planning, execution, and delivery of technology, product, and customer success initiatives from inception…
Added 23 mins ago
B
Junior Cybersecurity Intern, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · Sainte-Catherine, QC · FCP
- Full-time
…day-to-day activities 7/24/365 required to run the mission critical Information Security systems for BMO. Provides responsive customer service in support of cyber…
Added 23 mins ago
H
Product Owner Manager
HP
Vancouver, BC
- Full-time
The Product Owner Manager will lead the transformation of the existing Product Owner organization into a high-performing, product-centric capability. This leader will establish clear role…
Added 38 mins ago
C
Chief Pilot
Confidential
Victoria, BC
- $185,000 to $225,000 CAD / year
- Full-time
Reporting to the General Manager-Corporate Flight Operations, the Chief Pilot is responsible for direct supervision of their PSAI flight crew and developing standard operating procedures in…
Added 38 mins ago
M
Security Lobby Guard Part Time
Marriott
Toronto, ON
- Part-time
…assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations.…

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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