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Added 13 mins ago
DS
Student Assistant
DEWALT Saudi Arabia
ON · Ontario, Canada
- Full-time
Current enrollment in a college or university program, preferably in business, information technology, computer science, or a related field.
Added 13 mins ago
SH
Resident Assistant
Southern Health-Santé Sud
Carman, MB
- Full-time
…Registered Psychiatric Nurse as team leaders, the Resident Assistant (RA) provides care to the residents living in a small home environment within Personal Care…
Added 13 mins ago
R
Assistant Store Manager - RW&CO
RW&CO
Saint-Bruno, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 13 mins ago
BH
Physiotherapist, Complex Care
Bruyère Health
Ottawa, ON
- Full-time
ADP (Assistant Device Program) authorizer or eligible
Added 13 mins ago
SF
Program Assistant, StFX Online
St. Francis Xavier University
Antigonish, NS
- Full-time
The Centre for Online Learning & Professional Studies (StFX Online) is currently seeking a Program Assistant to aid with the delivery of various off-campus and online Education programs.…
Added 28 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
ON · Kenora, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 28 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…performance reporting, financial planning, and operational management…
Added 28 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Victoria, BC
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 28 mins ago
AO
Administrative Assistant, Office of the AVP Research + Dean of Graduate Studies
ASSOCIATION OF INDEPENDENT COLLEGES OF ART AND DESIGN INC
Vancouver, BC
- Full-time
The Administrative Assistant provides front-line and back-end administrative support to the Office of the Associate Vice-President, Research + Dean of Graduate Studies (AVP-R + D-GS) and…
Added 28 mins ago
V
Account Manager II - 4th Avenue
Vancity
Vancouver, BC
- Full-time
This is a Full-time, Permanent role based at our 4th Avenue Community Branch (Branch 11) and will report directly to the Assistant Branch Manager.
Added 28 mins ago
V
Financial Services Representative (BCGEU) - Mission
Vancity
Burnaby, BC
- Full-time
…to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM -…
Added 28 mins ago
V
Financial Services Representative - Sen̓áḵw Village
Vancity
BC · Vancouver, BC
- Part-time
…to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM -…
Added 28 mins ago
A
Administrative Assistant
AtkinsRéalis
Montreal, QC
- Full-time
And this is just the beginning! As we continue to grow, we are looking for a passionate and talented Administrative Assistant to help shape the future of high-speed rail in Canada.
Added 43 mins ago
YO
Wellness Administrator
YMCA of Greater Toronto
Torrance, ON
- Part-time
…Camp Wellness department. The position helps maintain health information and wellness records, supports camper and staff wellness, and assists with medication administration, first aid…
Added 54 mins ago
Staff Justice of the Peace
Manitoba Justice
Winnipeg, MB
Strong organizational and time management skills with demonstrated attention to detail, accuracy, and the ability to prioritize c
Added 58 mins ago
LB
Senior Underwriter
Laurentian Bank
Ottawa, ON
- Full-time
…healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being…
Added 58 mins ago
GL
Office Coordinator
Groupe Lemur, Inc
Montreal, QC
- Full-time
Added 58 mins ago
V
Account Manager II - 4th Avenue
Vancity
Vancouver, BC
- Full-time
This is a Full-time, Permanent role based at our 4th Avenue Community Branch (Branch 11) and will report directly to the Assistant Branch Manager.
Added 58 mins ago
MB
IT Support Analyst - Contract
Martin Brower
New Westminster, BC
- Contract
Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support…
Added 1 hour ago
CA
Assistant Resident Manager (Part-Time)
Centurion Asset Management Inc.
Huntsville, ON
- Part-time
Reporting to the Senior Property Manager, the Assistant Resident Manager is responsible for the professional management, administration and leasing of a Centurion apartment community.
Added 1 hour ago
CM
#165 Human Resources Assistant
Canadian Mental Health Association, Niagara Branch
St. Catharines, ON
- Full-time
The Human Resources Assistant plays a key part in supporting both administrative functions and Human Resources initiatives, helping to shape our agency's culture and success. As a vital…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kingston, ON
- Full-time
Greet customer promptly and gather prescription information according to Standards
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Chatham-Kent, ON
- Part-time
Greet customer promptly and gather prescription information according to Standards
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Windsor, ON
- Part-time
Greet customer promptly and gather prescription information according to Standards
Added 1 hour ago
CO
Administrative Assistant 4 - Street Crime Unit (up to two year term)
City of Saint John
Saint John, NB
- Full-time
Receives and directs telephone calls; obtains and provides the available information or refers caller to the proper authority

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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