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Added 15 mins ago
FR
Security Floater
FirstService Residential Canada
Burlington, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 15 mins ago
KE
Accounts Receivable Technician- Red Deer, AB
Kings Energy Services Ltd
Red Deer, AB
- Full-time
Has a high level of customer service and interpersonal skills with a professional and pleasant demeanor.
Added 15 mins ago
TH
Hardware Associate: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 29 mins ago
FH
Front Desk Agent
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at…
Added 29 mins ago
FR
Security Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 29 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Toronto, ON
- Full-time
Have knowledge of standard methods, practices, tools, and equipment of the janitorial service
Added 29 mins ago
FR
Security Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 29 mins ago
SB
Technical Support Specialist
Startech Business Systems
Calgary, AB
- Full-time
…StarCare Reachout Program, Startech offers customizable IT service packages designed to optimize how companies use and improve their IT environments. The team is known for strong customer…
Added 29 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
Have knowledge of standard methods, practices, tools, and equipment of the janitorial service
Added 29 mins ago
TW
Administrative Assistant, Enrolment Operation
Trinity Western University
Langley (District), BC · Langley, BC
- $42,000 to $45,000 CAD / year
- Full-time
1 to 2 years of customer service and/or help desk experience is preferred
Added 29 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
Have knowledge of standard methods, practices, tools, and equipment of the janitorial service
Added 29 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Burlington, ON
- Full-time
Have knowledge of standard methods, practices, tools, and equipment of the janitorial service
Added 29 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
Have knowledge of standard methods, practices, tools, and equipment of the janitorial service
Added 29 mins ago
CA
Warranty Administrator
Capital Automotive Group
Winnipeg, MB · Ford Winnipeg
- Full-time
Got an eye for detail and a knack for getting claims approved? We are looking for a sharp, proactive Warranty Administrator to join our busy service team at Capital Ford Lincoln in Winnipeg.
Added 29 mins ago
OG
Guest Services Agent - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
Remain proficient in all programs required to manage hotel and residential desk needs
Added 29 mins ago
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Relationship Management Associate (Agriculture Business Financing)
FCC / FAC
Abbotsford, BC
- Full-time
Keep the office running seamlessly by delivering professional front desk support
Added 44 mins ago
CE
Accounting & Front Desk Assistant
CLEAR Environmental Solutions
Calgary, AB
- Full-time
1-3 years of experience as a receptionist, front desk, customer service experience, or work experience in an administrative or accounting support role.
Added 44 mins ago
R(
Temporary Fashion Associate - Reitmans
Reitmans (Canada) Ltée/Ltd
ON · Simcoe, Ontario
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 44 mins ago
R(
Fashion Associate (Part time) - Melcor Crossing Grand Prairie
Reitmans (Canada) Ltée/Ltd
Grande Prairie, AB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 59 mins ago
CL
Residence Services Representative
Campus Living Centres
Oakville, ON
- Contract
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen…
Added 59 mins ago
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Fashion Associate (Part time) - Melcor Crossing Grand Prairie
RCL - Reitmans Canada Ltd/Ltée
Grande Prairie, AB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 59 mins ago
C
Front Desk Co-Op Intern
Cabot
NS · Inverness, NS
- Internship
As a Front Desk Co-Op Intern at Cabot Cape Breton, you will be the first point of contact for our guests, embodying the spirit of hospitality and professionalism. You will work alongside…
Added 59 mins ago
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Territory Sales Representative- Kubota
Robert's Equipment
Meaford, ON
- Full-time
…equipment solutions backed by real support - from our six full-service locations to our mobile technicians who meet customers where they…
Added 59 mins ago
R-
Fashion Associate (Part time) - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Surrey, BC
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 59 mins ago
R-
Temporary Fashion Associate - Cambridge
RCL - Reitmans Canada Ltd/Ltée
Cambridge, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…

Martin Brower

IT Support Analyst - Contract

1109 Derwent Way, New Westminster, BC, V3M 5R4, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Responsibilities

Position Summary:

The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions to issues, as well as identifying common, recurring issues, and escalating as appropriate. This position will also be responsible for enforcement of Martin Brower IT Policies and will interact with Corporate IT support and resolution teams. The ideal candidate is an experienced IT professional with a solid background and education in IT, an independent decision maker and risk taker, with a goal to advance in their career. This position is customer-facing and requires a customer service, technical support, and consulting mindset where supporting business solutions and customer service are essential. This position will interact with all levels end users and stakeholders. The success of this position depends on strong customer service, strong technical and analytical skills, effective documentation, and excellent communication skills.

This is an exciting new role supporting the technology needs of our new Vancouver distribution centre and existing operations. In the first few months, the focus will be on training and gaining hands-on knowledge of our IT systems and distribution centre operations, including travel to other facilities.

This is a 12-month contract position

Position Responsibilities may include, but not limited to:

Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of groups of users or a distribution center’s capabilities to continue business
Able to attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations
Demonstrate self-confidence while showing respect and support to others
Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers in order to advance system efficiency and overall IT perception and support
Assist in solving issues for distribution center/call center customers with business applications including ERP-JDE and WMS-Infios and other enterprise platforms
Monitoring and troubleshooting standard, aligned infrastructure, including:
- Personal computing devices (laptops, desktops, etc.)
- Network equipment (switches, routers and access points)
- Material handling equipment (MHE) technology (Vehicle Mounted Devices VMU)
- Handheld device support (VoCollect Headsets, RF Scanners, PDA devices etc.)
- Printers (Label, laser, thermal, line, copiers, etc.)
- UPS units, Tablets, Projectors, Camera systems, Door Security Access
Lead and support laptop deployment (Imaging) and related technology packs, as needed, in alignment of agreed IT procurement processes and LCM standards
Document and escalate issues to appropriate IT technology, infrastructure and application groups via standard processes and business leadership
Creation of training documents and training of peers and end-users
Perform audits and asset management, as needed
Maintain service tickets in Help Desk ticketing database
Other projects or duties as assigned

Qualifications

Required Skills and Experience:

Associates degree in Information Systems, Management Information System, Computer Science or related field with 2-4 years previous work-related experience working in a technical support environment, specifically supporting business applications and devices
Strong knowledge of Windows 11 and Networking
Experienced using Office 365 software suites at application and administration support level including CoPilot
Working knowledge of common network and end user devices and troubleshooting
Must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities
Must have strong communication, organization, and interpersonal skills, in addition to excellent customer service skills the ability to work well with peers and vendors at all organizational levels
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions in a group setting
Ability to provide remote support to end users over telephone or screen sharing
Ability to learn and implement new technologies
Strong work ethic and be personally accountable
This position must pass a post-offer background

Preferred Skills and Experience:

Network & Security Certification preferred
Distribution Centers and Warehouses Management Systems (WMS) experience
RF Scanners and label printers
Project management experience and/or certification
Active directory and Tanium experience
Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
Mobile Device Management, Apple Business Manager, AirWatch, iOS & Android experience
Remote support tools
Familiarity of business intelligence and data analytics solutions

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply About employer

More about this job

Responsibilities

The IT Support Analyst provides Level 2 and Level 3 support for business applications and hardware at a distribution centre. Responsibilities include resolving complex technical issues, managing infrastructure, and documenting solutions while ensuring adherence to IT policies.

Requirements

Candidates must have an associate degree in a computer-related field and 2-4 years of experience in a technical support environment. Strong proficiency in Windows 11, networking, and Office 365 is required, along with excellent communication and analytical skills.

Skills

IT support
Windows 11
Networking
Office 365
Troubleshooting
Problem-solving
Customer service
Communication
ERP-JDE
WMS-Infios
Asset management
Technical documentation
Hardware support
Imaging
Analytical skills

Benefits

Medical
Dental
Vision coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows 11
Networking
Office 365
CoPilot
ERP-JDE
WMS-Infios
Hardware
RF Scanners
PDA
VoCollect
Imaging
Help Desk
Asset Management
Infrastructure
Technical Support
Distribution Center
Troubleshooting
Analytical
Communication

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