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Team Lead, Operations System Support -WMS
Martin Brower
Brampton, Ontario
Full-time
The Operations Systems Support Lead is responsible for leading a team of Specialists in the deployment, support, and continuous improvement of the companies operating systems. This role…
Team Lead, Operations System Support -WMS
Martin Brower
Calgary, Alberta
Full-time
The Operations Systems Support Lead is responsible for leading a team of Specialists in the deployment, support, and continuous improvement of the companies operating systems. This role…
Manager, Innovation Agency Governance
Government of Alberta
Edmonton, Alberta
Within the IPS division, Innovation, Partnerships and Governance (IPG) Branch supports Alberta’s innovators, researchers, businesses, and entrepreneurs by delivering programs and…
Manager, Legal Counsel
Capital One
Toronto, ON
Full-time
Reporting to the Director, Assistant General Counsel, Corporate Legal Team, you will have a broad range of responsibilities in providing legal guidance in relation to employment and…
Added 21 hours ago
Office Assistant 3 (Enforcement Services): Full-time Permanent
City of Wetaskiwin
Wetaskiwin, AB
Full-time
…to be the welcoming face of the department, supporting daily operations while helping coordinate community outreach events, public education initiatives, campaigns, and special projects. We…
Added 15 hours ago
Office Assistant 3 (Enforcement Services)
City of Wetaskiwin
Wetaskiwin, AB
Full-time
…to be the welcoming face of the department, supporting daily operations while helping coordinate community outreach events, public education initiatives, campaigns, and special projects. We…
Senior Accommodation Planner
Government of Alberta
Edmonton, AB
The Corporate Strategic Services Branch provides strategic leadership, direction and coordination of a broad range of planning, policy and administrative services for the Department to…
Law Library Assistant
Government of Alberta
Edmonton, AB
Justice Supports Branch, Strategy Support and Integrated Initiatives Division
Legal Counsel
Government of Alberta
Edmonton, AB
The Alberta Serious Incident Response Team (ASIRT), a branch of the Police Review Commission (PRC), is Alberta's civilian-led police oversight body. ASIRT independently investigates police…
Assistant Executive Director
Government of Alberta
Calgary, AB
Job Title: Assistant Executive Director, Alberta Serious Incident Response Team (ASIRT)
Administrative Assistant - interior Service
Houle
Kelowna, British Columbia
Full-time
We are recruiting for an Administrative Assistant to join the Service team at our office in Kelowna or Kamloops.
Administrative Assistant - Interior Service
Houle
Kamloops, British Columbia
Full-time
We are recruiting for an Administrative Assistant to join the Service team at our office in Kelowna or Kamloops.
Issues and Information Coordinator
Government of Alberta
Edmonton, AB
…positive outcomes for Albertans. At the centre of this work, the Assistant Deputy Minister's Office (ADMO) provides strategic coordination, issues management, and executive support to help…
Added 23 hours ago
Assistant Manager
Vast auto Distribution
Burlington, ON
Authorize branch expenses when required, with approval from the immediate supervisor, when required.
Assistant manager
Vast auto Distribution
Toronto, ON · GTA, ON
Authorize branch expenses when required, with approval from the immediate supervisor, when required.
Assistant manager
Vast auto Distribution
ON
Authorize branch expenses when required, with approval from the immediate supervisor, when required.
Assistant manager
Vast auto Distribution
ON · Northern Ontario, ON
Authorize branch expenses when required, with approval from the immediate supervisor, when required.
Assistant Manager
Vast auto Distribution
Thetford Mines, QC
Authorize branch expenses when required, with approval from the immediate supervisor, when required.
Assistant Store Manager
Vast auto Distribution
ON · Eastern Ontario, ON
Authorize branch expenses when required, with approval from the immediate supervisor, when required.
Assistant store Manager
Vast auto Distribution
Kitchener, ON
Authorize branch expenses when required, with approval from the immediate supervisor, when required.
Assistant manager
Vast auto Distribution
Belleville, ON
Authorize branch expenses when required, with approval from the immediate supervisor, when required.
Capital Systems Planner
Government of Alberta
Edmonton, Alberta
…Capital Infrastructure Development and Implementation (CIDI) branch and reports to the Manager of Capital Systems…
Financial Operation Analyst
Government of Alberta
Edmonton, Alberta
…services include the delivery of financial planning, reporting and operations, as well as ongoing engagement with policy and program areas to provide strategic decision-making support.…
Inspection Specialist
Government of Alberta
Edmonton, AB
…provincial abattoirs (approximately 115), on-farm slaughter operations (approximately 200), mobile butcher facilities (approximately 45) as well as mobile butchers (approximately…
Executive Director of IT Operations & Reliability - MNIT Executive Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Executive Director of IT Operations & Reliability

Martin Brower

Team Lead, Operations System Support -WMS

4242-21St. Street N.E., Calgary, AB, T2E 9A6, Canada

Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Operations Systems Support Lead manages a team of specialists to oversee the deployment, configuration, and continuous improvement of warehouse management systems. This role acts as a liaison between operations and IT to ensure system health, process efficiency, and regulatory compliance.

Requirements

Candidates must have proven experience in managing cross-functional teams and deep knowledge of operational systems architecture within a logistics environment. The role requires strong analytical skills, the ability to lead national rollouts, and a willingness to travel up to 75% of the time.

Experience

5 to 10 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Team Leadership
WMS Configuration
Logistics Operations
System Deployment
Process Optimization
Change Management
Data Analysis
Power BI
Labor Analytics
Vendor Management
SOP Development
Staff Training
Inventory Management
Compliance Oversight
Project Management

Benefits

Medical
Dental
Vision

Visa sponsorship

Not detected in the job text

Keywords

WMS
Warehouse Management System
Logistics
Distribution
Operations
System Support
VoiceConsole
Infios
Power BI
Labor Analytics
SOP
SFCR
GFSI
GWP
GDP
Change Management
Vendor Management
Data Integrity
Slotting
Labeling
Branch Transfer
Hyper Care
System Upgrades
Compliance
Project Management

Original job description

Responsibilities

Position Summary:

The Operations Systems Support Lead is responsible for leading a team of Specialists in the deployment, support, and continuous improvement of the companies operating systems. This role ensures operational excellence through structured training, system configuration oversight, and proactive issue resolution. The Lead acts as a bridge between frontline operations and system development teams, ensuring that WMS and our other systems are effectively leveraged to support business goals.

Position Responsibilities may include, but not limited to:

Lead and mentor a team of WMS Specialists, fostering a culture of accountability, collaboration, and continuous learning
Coordinate training schedules and ensure team members are proficient in system-directed processes such as receiving, picking, replenishment, and load auditing
Support career development through coaching and performance feedback
Oversee the configuration and maintenance of WMS platforms including VoiceConsole, Infios
Ensure timely resolution of system-related issues by coordinating with IT and field support teams
Monitor system health and performance metrics, escalating concerns as needed
Develop and maintain SOPs and training materials for salaried and hourly staff across various WMS functions
Facilitate structured onboarding and refresher training for new hires and transitioning teams
Promote knowledge sharing and ensure documentation is version-controlled and accessible
Collaborate with Inventory, Receiving, and Quality teams to align WMS processes with operational workflows
Lead initiatives to improve slotting, labeling, and branch transfer processes
Support change management activities during system upgrades or transitions
Participate in site evaluations and pilot rollouts for new WMS implementations
Coordinate hyper care support and feedback loops during go-live phases
Track outstanding action items and ensure timely follow-up and closure
Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations.
Other projects or duties as assigned.

Qualifications

Required Skills and Experience:

Proven experience mentoring and managing cross-functional teams, including project managers and system leads
Deep understanding of operational systems architecture, configuration, and deployment in a distribution or logistics environment
Demonstrated ability to lead national rollouts and system upgrades, including site-specific adaptations and stakeholder coordination
Strong background in analyzing workflows to identify inefficiencies and implementing, system-based solutions for optimization
Experience developing and executing multi-year roadmaps aligned with business growth, scalability, and compliance needs
Familiarity with implementing automation and system-directed processes to reduce manual tasks and improve accuracy
Proficiency in leveraging data for decision-making, including experience with reporting tools such as Power BI and labor analytics
Experience managing vendor relationships, including contract negotiations, service level agreements, and support coordination
Knowledge of governance frameworks for system configuration, data integrity, and change control processes
Strong interpersonal skills to work effectively with departments such as HR, Compliance, and Operations to align systems with organizational goals
Experience managing travel budgets, deployment schedules, and resource allocation for national support teams
This role will be required to travel up to 50% of the time. During peak implementations this could increase to 75% of the time.
This position must pass a post-offer background

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.

Physical Demands

The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check

Offers of employment are contingent upon successful completion of a background check.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Transparency in the use of AI

Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions.All employment decisions are made by human reviewers.

Apply by Apr 6, 2027

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