Jobs in Canada

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Added 6 mins ago
SP
RVP, Sales - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Lead and grow the Public Sector sales organization, including Account Executives, to drive complex transactions
Added 6 mins ago
QF
Senior Data Engineer
Questrade Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Pipeline Architecture & Engineering: Lead the technical design, development, and optimization of scalable, high-performance batch and real-time streaming data pipelines (ETL/ELT), ensuring…
Added 21 mins ago
R
Project Engineering Manager
Refresco
ON · Mississauga, ON
- Full-time
The Project Engineering Manager will be responsible for moderate to complex project planning and execution for various business opportunities. This corporate position oversees projects…
Added 21 mins ago
MC
Technical Resolution Team Lead
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)
Added 21 mins ago
MC
Technical Resolution Team Lead
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)
Added 21 mins ago
TA
Forward Deployed Engineer (FDE) - GenAI / Agentic AI
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
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Added 21 mins ago
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Digital Transformation & Change Management Senior Manager
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Toronto, ON
- Full-time
Partner with the Role Enablement lead and the Engineering and AI technical enablement experts so that change and enablement are planned and delivered together
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Agent Methode
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Montreal, QC
- $36 to $57 CAD / hour
- Contract
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Agent Methode
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Longueuil, QC
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Civil Designer
Actalent
Montreal, QC
- Contract
The Civil Designer supports the civil engineering team in delivering high-quality design solutions for large and small multi-disciplinary projects. This role focuses on producing accurate…
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Ingenieur RAMS / RAMS Engineer
Actalent
Montreal, QC
- $30 to $55 CAD / hour
- Contract
Environnement de travail hybride avec 3 à 4 jours par semaine sur site à Montréal, QC ou Ottawa, ON · Hybrid work schedule with 3-4 days per week on-site in Montreal, QC or Ottawa, ON
Added 21 mins ago
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Business Analyst V
Robertson & Company Ltd.
Toronto, ON
- Contract
Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements, including…
Added 21 mins ago
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Agent Methode
Actalent
Laval, QC
- $36 to $57 CAD / hour
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Director of Engineering
Schema App
Canada
- Full-time
Schema App is looking for a Director of Engineering to partner with our CTO in leading our engineering organization. You'll set the engineering strategy and operating model, lead our team…
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Project Manager
Actalent
Vaughan, ON
- $95,500 to $140,000 CAD / year
- Full-time
Coordinate contractors, consultants, engineering firms, and equipment suppliers throughout project execution to ensure deliverables meet technical, safety, quality, and schedule…
Added 21 mins ago
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Civil Designer
Actalent
Calgary, AB
- Contract
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Civil Designer
Actalent
Mississauga, ON
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Calgary, AB
…success, and that shared commitment drives how we work, grow and lead in the construction…
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Montreal, QC
- Full-time
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Added 21 mins ago
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Civil Designer
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Vancouver, BC
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Technical Lead, Security Platforms (Contract)
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Vancouver, BC · Greater Vancouver, BC
- Full-time
Reporting to the Manager of Cyber Threat Prevention, the Technical Lead, Security Platforms designs, integrates, automates and sustains Teck’s enterprise security technology-stack while…
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Proposal manager
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Milton, ON
- Full-time
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Added 21 mins ago
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- Full-time
…experience. We believe the best mobile apps combine not only engineering excellence, but also world class UX. If you're interested in joining a team of passionate engineers who eagerly…
Added 21 mins ago
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Civil Engineer
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Added 21 mins ago
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Proposal manager
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- Full-time
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Masco Corporation

Technical Resolution Team Lead

St. Thomas, ON, Canada
Masco Canada - St. Thomas, Canada

Hiring Range: $59,000.00 - $77,000.00 CAD · Full-time

Apply on masco.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $59,000.00 - $77,000.00 CAD
Job type: Full-time
Experience: Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Posting language: English
Posted: Nov 13, 2026

Original job description

Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)

Build your future with Masco Canada!

At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Technical Resolution Team Lead to join our Customer Solutions team. If you enjoy solving complex technical problems, thrive in a dynamic, collaborative environment and are excited to lead and develop a team, we want to hear from you.

WHAT YOU WILL DO

The Technical Resolution Team Lead leads our team of technical resolution specialists and is the senior escalation expert for complex customer issues, product performance investigations and installation-related failures. The Team Lead sets priorities, coaches the team and personally owns the most critical customer situations, partnering with Technical Services, Quality Assurance and Sales to drive timely resolution.

PRIMARY RESPONSIBILITIES

Lead the team day to day – setting priorities, balancing workload and assigning escalations.
Act as the team’s first escalation point and own the most critical customer situations.
Train, mentor and coach team members, and lead onboarding for new hires.
Provide input on performance, development plans, hiring and recognition.
Monitor team KPIs – resolution time, backlog, repeat issues and customer satisfaction.
Direct troubleshooting with contractors, installers, builders and distributors to find the root of each issue.
Partner with Quality Assurance on root cause analysis and corrective and preventive actions.
Coordinate cross-functional resolution and keep customers and leadership informed.
Lead process improvements, technical bulletins, troubleshooting guides and training materials.

WHAT YOU WILL BRING

Five or more years in technical support, field service, quality, warranty or similar technical roles.
Two or more years leading, mentoring or coordinating a team, formally or informally.
College diploma in a technical discipline, or equivalent education and experience.
Bilingual (English and French) is preferred
Strong troubleshooting, diagnostic and root cause analysis skills; electrical experience is an asset.
Experience with plumbing, water delivery, bathing or building products is preferred.
Strong written and verbal communication with technical and non-technical audiences.
Leadership - coaches, delegates and builds engagement and accountability across the team.
Problem solving - works through complex, multi-step technical issues to a clean resolution.
Ownership and accountability - sees issues through to close and holds the team to the same standard.
Customer focus - stays calm under pressure and communicates proactively.

WHAT'S IN IT FOR YOU

Competitive Rewards and Compensation
Defined Contribution Registered Pension Plan (optional) with employer matching
Deferred Profit-Sharing Plan (DPSP)
Benefit insurance coverage from Day 1, including health, dental, and travel insurance
Employee Assistance Program (Dialogue) – access to health and wellness resources
Employee Store, Employee Purchase Program, Dell Discount Program, GoodLife Fitness Discounts, and more
2 paid volunteer days to support the communities we live and work in
Opportunities for development and growth, including Onboarding, Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities
Participation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups

WHY JOIN MASCO CANADA?

Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.
Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.
Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.
Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.
Making an Impact in Our Communities – We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change!

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada and to apply to this opportunity, visit www.mascocanada.com

Please note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources at HR@mascocanada.com so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.

Hiring Range: $59,000.00 - $77,000.00 CAD

The salary range shown reflects the expected annual base salary for this open position, plus other wage amounts such as annual bonus, profit sharing, and commissions.

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Masco Canada may use automated and AI-driven tools to screen, assess, and/or select applicants, and by proceeding with the application process, applicants give their express consent to such use by Masco Canada.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Masco Canada (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Apply on masco.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Technical Resolution Team Lead manages a team of specialists, setting priorities and acting as the primary escalation point for complex customer issues. They also drive process improvements and collaborate with cross-functional departments to ensure effective root cause analysis and resolution.

Requirements

Candidates must have at least five years of experience in technical support or quality roles, along with two years of leadership or mentoring experience. A college diploma in a technical discipline or equivalent professional experience is required.

Skills

Technical support
Team leadership
Troubleshooting
Diagnostic skills
Root cause analysis
Coaching
Mentoring
Performance management
KPI monitoring
Customer service
Conflict resolution
Project management
Process improvement
Communication
Plumbing knowledge

Benefits

Registered Pension Plan
Deferred Profit-Sharing Plan
Health insurance
Dental insurance
Travel insurance
Employee Assistance Program
Employee purchase program
Fitness discounts
Paid volunteer days
Mentoring programs
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Technical Resolution
Team Lead
Customer Solutions
Escalation Management
Quality Assurance
Root Cause Analysis
Plumbing
Water Delivery
Building Products
Technical Support
Field Service
Warranty
KPIs
Process Improvement
Troubleshooting
Mentoring
Coaching
Onboarding
Cross-functional Collaboration
Technical Bulletins

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Jobs in Canada