Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 3 mins ago
KS
Temporary Associate
kate spade new york
Burnaby, BC · Ksny Metropolis Metrotwn
- Part-time
Schedule: Ability to work a flexible schedule to meet the needs of the business - including nights, weekends, busy season, and high-traffic retail days (including but not limited to public…
Added 3 mins ago
B-
Assistant Site Manager
BEST - For A Cleaner World
Sudbury, ON
- $52,000 to $55,000 CAD / year
- Full-time
Identify potential issues, seek strategic alternative solutions while mitigating risk;
Added 3 mins ago
A
Senior Analyst, Global Marketplace Network & Analytics – Veilance
ARC'TERYX
North Vancouver, BC
- Full-time
…strategic planning to support global growth decisions across the business. Serving as the analytical engine behind the Global Marketplace function, you develop actionable recommendations…
Added 3 mins ago
R
Electrical & Control EIT (Engineer in Training)
Raise
Chatham-Kent, ON · Chatham, ON
- Full-time
…collaborate with multidisciplinary teams, consultants, and business stakeholders to deliver safe, reliable, and compliant engineering…
Added 3 mins ago
C
Conseiller(ère) en architecture logiciel Guidewire
CGI
Quebec, QC
- Full-time
The Guidewire Software Architect designs and governs Guidewire Cloud solutions, ensuring architectural alignment, robust API integrations, and compliance with enterprise standards. Supports…
Added 3 mins ago
SP
RVP, Sales - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
The RVP, Public Sector oversees sales strategy and operations for Salesforce’s Public Sector business, driving revenue growth through team leadership, client engagement, and market…
Added 3 mins ago
QF
Senior Data Engineer
Questrade Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…in a high-velocity, agile delivery model, this role bridges business requirements, core trading and brokerage operations, and downstream analytics to deliver timely, reliable, and…
Added 3 mins ago
TU
Senior Program Assistant, Year 1
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
Coordinates with Course Directors on urgent matters and works to find appropriate solutions when necessary.
Added 3 mins ago
BE
Information & Digital Services Coordinator
BC Energy Regulator
Victoria, BC
- Full-time
A degree or diploma from a recognized postsecondary institution in a related field, including Business Administration, Public Administration, Finance, Information Management, Technology,…
Added 3 mins ago
T
Business Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 3 mins ago
CT
Coordinator, Women’s Services - Warming Spaces
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $32.24 to $39.6 CAD / hour
- Full-time
Acts as a resource to staff members regarding challenging clients, clinical approaches, and program concerns; works collaboratively with staff members to develop solutions
Added 3 mins ago
R
Global QC Productivity & Excellence Lead
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
Must have 10 years of relevant experience in the pharmaceutical; biopharmaceutical ; manufacturing or supply chain with a focus on Quality Control
Added 3 mins ago
R
Client Advisor
RBC
Blind River, ON
- Part-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 3 mins ago
R
Client Advisor Intern
RBC
Brantford, ON
- Part-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 3 mins ago
AR
Restaurant Manager
A&W Restaurants
Prince Rupert, BC
- Full-time
…productive team, and ultimately, the growth and profitability of the…
Added 3 mins ago
AR
Restaurant Manager
A&W Restaurants
AB
- Full-time
…productive team, and ultimately, the growth and profitability of the…
Added 3 mins ago
AR
Restaurant Manager
A&W Restaurants
AB
- Full-time
…productive team, and ultimately, the growth and profitability of the…
Added 3 mins ago
OS
Legal Counsel (12 to 18 month Contract Fixed Term OR Secondment)
Ontario Securities Commission
Toronto, ON
- Full-time
…well as a willingness to continually learn and apply legal, business and analytical expertise to find practical solutions to the regulatory challenges facing novel business models and…
Added 3 mins ago
UO
Systems Support/Data Analyst
University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…programs, Faculty of Medicine’s internal technology team, Digital Solutions, as well as system representations from the Elentra Cloud Platform. These technical teams support and facilitate…
Added 3 mins ago
T
PIA Client Service Associate, TD Private Wealth Management
TD
Montreal, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 mins ago
T
Personal Banker Trainee - Kirkland (Full time)
TD
Kirkland, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 mins ago
T
Personal Banking Associate Trainee - Kirkland (Full Time)
TD
Kirkland, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 mins ago
T
Commercial Banking Intern / Co-Op (Winter 2027)
TD
Victoria, BC
- Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 3 mins ago
T
Associate Vice President, Risk Management, Corporate Actuarial, TD Insurance
TD
Montreal, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 mins ago
T
Personal Banking Associate - L'Île-Perrot (18.75 hours)
TD
Notre-Dame-de-l'Île-Perrot, QC
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…

Masco Corporation

Technical Resolution Team Lead

St. Thomas, ON, Canada
Masco Canada - St. Thomas, Canada

Hiring Range: $59,000.00 - $77,000.00 CAD · Full-time

Apply on masco.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $59,000.00 - $77,000.00 CAD
Job type: Full-time
Experience: Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Posting language: English
Posted: Nov 13, 2026

Original job description

Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)

Build your future with Masco Canada!

At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Technical Resolution Team Lead to join our Customer Solutions team. If you enjoy solving complex technical problems, thrive in a dynamic, collaborative environment and are excited to lead and develop a team, we want to hear from you.

WHAT YOU WILL DO

The Technical Resolution Team Lead leads our team of technical resolution specialists and is the senior escalation expert for complex customer issues, product performance investigations and installation-related failures. The Team Lead sets priorities, coaches the team and personally owns the most critical customer situations, partnering with Technical Services, Quality Assurance and Sales to drive timely resolution.

PRIMARY RESPONSIBILITIES

Lead the team day to day – setting priorities, balancing workload and assigning escalations.
Act as the team’s first escalation point and own the most critical customer situations.
Train, mentor and coach team members, and lead onboarding for new hires.
Provide input on performance, development plans, hiring and recognition.
Monitor team KPIs – resolution time, backlog, repeat issues and customer satisfaction.
Direct troubleshooting with contractors, installers, builders and distributors to find the root of each issue.
Partner with Quality Assurance on root cause analysis and corrective and preventive actions.
Coordinate cross-functional resolution and keep customers and leadership informed.
Lead process improvements, technical bulletins, troubleshooting guides and training materials.

WHAT YOU WILL BRING

Five or more years in technical support, field service, quality, warranty or similar technical roles.
Two or more years leading, mentoring or coordinating a team, formally or informally.
College diploma in a technical discipline, or equivalent education and experience.
Bilingual (English and French) is preferred
Strong troubleshooting, diagnostic and root cause analysis skills; electrical experience is an asset.
Experience with plumbing, water delivery, bathing or building products is preferred.
Strong written and verbal communication with technical and non-technical audiences.
Leadership - coaches, delegates and builds engagement and accountability across the team.
Problem solving - works through complex, multi-step technical issues to a clean resolution.
Ownership and accountability - sees issues through to close and holds the team to the same standard.
Customer focus - stays calm under pressure and communicates proactively.

WHAT'S IN IT FOR YOU

Competitive Rewards and Compensation
Defined Contribution Registered Pension Plan (optional) with employer matching
Deferred Profit-Sharing Plan (DPSP)
Benefit insurance coverage from Day 1, including health, dental, and travel insurance
Employee Assistance Program (Dialogue) – access to health and wellness resources
Employee Store, Employee Purchase Program, Dell Discount Program, GoodLife Fitness Discounts, and more
2 paid volunteer days to support the communities we live and work in
Opportunities for development and growth, including Onboarding, Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities
Participation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups

WHY JOIN MASCO CANADA?

Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.
Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.
Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.
Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.
Making an Impact in Our Communities – We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change!

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada and to apply to this opportunity, visit www.mascocanada.com

Please note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources at HR@mascocanada.com so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.

Hiring Range: $59,000.00 - $77,000.00 CAD

The salary range shown reflects the expected annual base salary for this open position, plus other wage amounts such as annual bonus, profit sharing, and commissions.

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Masco Canada may use automated and AI-driven tools to screen, assess, and/or select applicants, and by proceeding with the application process, applicants give their express consent to such use by Masco Canada.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Masco Canada (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Apply on masco.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Technical Resolution Team Lead manages a team of specialists, setting priorities and acting as the primary escalation point for complex customer issues. They also drive process improvements and collaborate with cross-functional departments to ensure effective root cause analysis and resolution.

Requirements

Candidates must have at least five years of experience in technical support or quality roles, along with two years of leadership or mentoring experience. A college diploma in a technical discipline or equivalent professional experience is required.

Skills

Technical support
Team leadership
Troubleshooting
Diagnostic skills
Root cause analysis
Coaching
Mentoring
Performance management
KPI monitoring
Customer service
Conflict resolution
Project management
Process improvement
Communication
Plumbing knowledge

Benefits

Registered Pension Plan
Deferred Profit-Sharing Plan
Health insurance
Dental insurance
Travel insurance
Employee Assistance Program
Employee purchase program
Fitness discounts
Paid volunteer days
Mentoring programs
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Technical Resolution
Team Lead
Customer Solutions
Escalation Management
Quality Assurance
Root Cause Analysis
Plumbing
Water Delivery
Building Products
Technical Support
Field Service
Warranty
KPIs
Process Improvement
Troubleshooting
Mentoring
Coaching
Onboarding
Cross-functional Collaboration
Technical Bulletins

Report this job

Work requirements

Jobs in Canada