Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 11 mins ago
V
Shift Lead (Engineer)
Vale
Canada
- Full-time
The role is a permanent on site position, working a rotating 12-hour shift schedule
Added 25 mins ago
S
Solutions Architect - DXP
Sobeys
Mississauga, ON
- Full-time
Must have hands-on code development & delivery experience in mobile apps and websites
Added 25 mins ago
C
Gen AI Architect (Hybrid)
Cognizant
Toronto, ON
- Full-time
…fraud detection, transaction intelligence, risk monitoring, and customer experience…
Added 26 mins ago
M
Technical Resolution Team Lead
Masco
ON · Saint Thomas, Ontario
- Full-time
At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Technical Resolution Team Lead to join our Customer…
Added 41 mins ago
VA
Client Coordinator, Central Victoria Veterinary Hospital
VCA Animal Hospitals
Victoria, BC
- Full-time
…skills, and the ability to create a welcoming and supportive experience for every client are essential to success in this…
Added 41 mins ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 41 mins ago
FP
Machine - Lead
Fresh Prep 🇨🇦
Vancouver, BC
- $23.14 CAD / hour
- Full-time
…Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers,…
Added 41 mins ago
The Tavern Collective - Bartender (FOH)
Northland Properties
Calgary, AB
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 56 mins ago
F
Junior Technical Support Representative
FISPAN
Vancouver, BC
- Full-time
Experience: At least 2 years in a technical support or customer service role. Experience in the payment/banking industry is considered a bonus.
Added 1 hour ago
S
Product Manager
SiftMed
St. John's, NL
- Full-time
SiftMed is hiring a Product Manager to join our product team and report to the VP, Product Management. Our PMs lead projects rather than owning fixed product areas. A single project often…
Added 1 hour ago
CR
Recreation Manager
COGIR Real Estate
Mississauga, ON
- Full-time
…our residents? Does motivating a team and delivering superior customer service excite you? Do you have experience and passion for inspiring and motivating adults to lead a life of…
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Richmond, BC
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Surrey, BC
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
7
Store Crew
7-Eleven
Maple Ridge, BC
- Internship
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
7
Store Crew
7-Eleven
Saskatoon, SK
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
7
Store Crew
7-Eleven
Vernon, BC
- Internship
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
RP
Marketing Operations Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Experience developing and optimizing marketing workflows, automation, and lead management processes
Added 1 hour ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 1 hour ago
A
Associate Creative Director, Copy - Pharma
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Join our team of curious and collaborative life sciences strategists, creatives, experience designers, technologists, and data scientists to drive customer success and business results…
Added 1 hour ago
S
Lead, Customer Operations
Spare
Remote, Canada
- $113,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where…
Added 1 hour ago
RB
Branch Operations Manager
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
· Take the lead on all aspects of onboarding and offboarding of support staff.

Masco

Technical Resolution Team Lead

ON, Canada
Saint Thomas, ON, N5P 1C9, Canada

Hiring Range: $59,000.00 - $77,000.00 CAD · Full-time

Apply on jobs.masco.com About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $59,000.00 - $77,000.00 CAD
Job type: Full-time
Experience: Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Posting language: English
Posted: Nov 14, 2026

Original job description

Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)

Build your future with Masco Canada!

At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Technical Resolution Team Lead to join our Customer Solutions team. If you enjoy solving complex technical problems, thrive in a dynamic, collaborative environment and are excited to lead and develop a team, we want to hear from you.

WHAT YOU WILL DO

The Technical Resolution Team Lead leads our team of technical resolution specialists and is the senior escalation expert for complex customer issues, product performance investigations and installation-related failures. The Team Lead sets priorities, coaches the team and personally owns the most critical customer situations, partnering with Technical Services, Quality Assurance and Sales to drive timely resolution.

PRIMARY RESPONSIBILITIES

Lead the team day to day – setting priorities, balancing workload and assigning escalations.
Act as the team’s first escalation point and own the most critical customer situations.
Train, mentor and coach team members, and lead onboarding for new hires.
Provide input on performance, development plans, hiring and recognition.
Monitor team KPIs – resolution time, backlog, repeat issues and customer satisfaction.
Direct troubleshooting with contractors, installers, builders and distributors to find the root of each issue.
Partner with Quality Assurance on root cause analysis and corrective and preventive actions.
Coordinate cross-functional resolution and keep customers and leadership informed.
Lead process improvements, technical bulletins, troubleshooting guides and training materials.

WHAT YOU WILL BRING

Five or more years in technical support, field service, quality, warranty or similar technical roles.
Two or more years leading, mentoring or coordinating a team, formally or informally.
College diploma in a technical discipline, or equivalent education and experience.
Bilingual (English and French) is preferred
Strong troubleshooting, diagnostic and root cause analysis skills; electrical experience is an asset.
Experience with plumbing, water delivery, bathing or building products is preferred.
Strong written and verbal communication with technical and non-technical audiences.
Leadership - coaches, delegates and builds engagement and accountability across the team.
Problem solving - works through complex, multi-step technical issues to a clean resolution.
Ownership and accountability - sees issues through to close and holds the team to the same standard.
Customer focus - stays calm under pressure and communicates proactively.

WHAT'S IN IT FOR YOU

Competitive Rewards and Compensation
Defined Contribution Registered Pension Plan (optional) with employer matching
Deferred Profit-Sharing Plan (DPSP)
Benefit insurance coverage from Day 1, including health, dental, and travel insurance
Employee Assistance Program (Dialogue) – access to health and wellness resources
Employee Store, Employee Purchase Program, Dell Discount Program, GoodLife Fitness Discounts, and more
2 paid volunteer days to support the communities we live and work in
Opportunities for development and growth, including Onboarding, Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities
Participation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups

WHY JOIN MASCO CANADA?

Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.
Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.
Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.
Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.
Making an Impact in Our Communities – We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change!

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada and to apply to this opportunity, visit www.mascocanada.com

Please note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources at HR@mascocanada.com so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.

Hiring Range: $59,000.00 - $77,000.00 CAD

The salary range shown reflects the expected annual base salary for this open position, plus other wage amounts such as annual bonus, profit sharing, and commissions.

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Masco Canada may use automated and AI-driven tools to screen, assess, and/or select applicants, and by proceeding with the application process, applicants give their express consent to such use by Masco Canada.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Masco Canada (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Apply on jobs.masco.com About employer

More about this job

Responsibilities

The Technical Resolution Team Lead manages a team of specialists, setting priorities and balancing workloads while acting as the primary escalation point for complex customer issues. They also collaborate with cross-functional departments like Quality Assurance and Sales to drive root cause analysis and process improvements.

Requirements

Candidates must have at least five years of experience in technical support, field service, or quality roles, along with two years of team leadership experience. A college diploma in a technical discipline or equivalent experience is required, with preference given to those with plumbing or building product knowledge.

Skills

Technical support
Team leadership
Troubleshooting
Root cause analysis
Customer service
Performance management
Coaching
Mentoring
KPI monitoring
Escalation management
Process improvement
Technical writing
Diagnostic skills
Communication
Plumbing industry knowledge

Benefits

Registered Pension Plan
Deferred Profit-Sharing Plan
Health insurance
Dental insurance
Travel insurance
Employee Assistance Program
Employee Purchase Program
Dell Discount Program
Fitness discounts
Paid volunteer days
Mentoring programs
LinkedIn Learning

Visa sponsorship

Not detected in the job text

Keywords

Technical Resolution
Team Lead
Customer Solutions
Escalation Management
Quality Assurance
Root Cause Analysis
KPIs
Troubleshooting
Plumbing
Water Delivery
Building Products
Technical Support
Field Service
Warranty
Process Improvement
Technical Bulletins
Mentoring
Performance Management
Onboarding
Cross-functional Collaboration

Report this job

Work requirements

Jobs in Canada