Jobs in Canada

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Added 9 mins ago
Line Leader, Packaging Technical
Sun Pharmaceutical Industries Ltd
Brampton, ON
Lead and manage the production line to meet daily and weekly production goals.
Added 23 mins ago
C
Gen AI Architect (Hybrid)
Cognizant
Toronto, ON
- Full-time
…functions. You will be a valued member of the AI and Digital Engineering organization and will collaborate with business leaders, product teams, data engineers, application architects,…
Added 23 mins ago
M
Technical Resolution Team Lead
Masco
ON · Saint Thomas, Ontario
- Full-time
The Technical Resolution Team Lead leads our team of technical resolution specialists and is the senior escalation expert for complex customer issues, product performance investigations and…
Added 39 mins ago
A
Manager, AI Platform Engineering , Agent Platform Organization
Amazon
Toronto, ON
- Full-time
We are looking for a Manager of AI Platform Engineering to lead a team of AI platform engineers building and operating the data pipelines, models, and platform infrastructure that power…
Added 53 mins ago
O
Field Service Engineer - Toronto Canada
oneservice
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- Full-time
Provide detailed technical feedback to engineering, quality, or product teams regarding field performance, reliability, and design issues.
Added 1 hour ago
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St. John's, NL
- Full-time
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GCAN Inventory Analyst Intern
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…one of our central Inventory teams to maintain exceptional product availability and customer service. Additionally, this role will involve spearheading continuous improvement projects aimed…
Added 1 hour ago
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Senior Quality Assurance Analyst
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- Full-time
Drive quality outcomes for assigned initiatives, coordinating efforts across Engineering, Product, DevOps, and business stakeholders to successfully deliver high-quality releases.
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Customer Support Specialist
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Added 1 hour ago
OI
HVAC Parts Outside Sales Representative
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- Full-time
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Added 1 hour ago
OI
HVAC Parts & Supply Inside Sales Representative
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North Vancouver, BC
- Full-time
…This role handles counter, phone, and email sales, including product recommendations, quotations, order processing, technical support, and customer problem-solving, while contributing to…
Added 1 hour ago
L
Senior Product Manager based in Canada/USA (Full-time)
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 1 hour ago
L
Senior Product Manager based in Canada/USA (Full-time) - Remote
LCA
Remote, Canada
- $80,000 to $150,000 CAD / year
- Full-time
- Contract
- Remote
We’re now looking for a *Senior Product Manager *to lead high-impact client projects and bring new ideas to life. If you’re someone who thrives in fast-moving environments, loves connecting…
Added 2 hours ago
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Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Day shift, Monday to Friday, 38 hours per week
Added 2 hours ago
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Method Technician - Finishing
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- Full-time
Ensure mastery of the product-process combination while respecting SQCD objectives:
Added 2 hours ago
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CNC Machine Operator - Precision Equipment
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Chatham, NB
- $30 to $32 CAD / hour
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Use precision measuring instruments to verify product quality
Added 2 hours ago
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Manufacturing Engineering Manager, Biopolymers
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- Full-time
We are seeking an experienced leader to join our growing team and head our customer product development initiatives, taking biopolymer based products from concept through scale-up to…
Added 2 hours ago
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Product Desinger - Electrical
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- $104,000 to $120,000 CAD / year
- Full-time
As a Product Designer - Electrical in the Vancouver team, you will be responsible for new product development as well as maintenance and continuous improvement of existing products within…
Added 2 hours ago
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Director, Global Marketing & Sales Enablement
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Added 2 hours ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with…
Added 2 hours ago
Engineering Lead - AI Enablement
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Added 2 hours ago
Associate Product Manager
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You will serve as a key product partner to Engineering by participating in standups, backlog grooming, sprint planning, retrospectives, and quarterly business review planning. You will help…
Added 2 hours ago
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Senior Principal Engineer
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 2 hours ago
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Engineering Lead - AI Enablement
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Toronto, ON
- Full-time
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Masco

Technical Resolution Team Lead

ON, Canada
Saint Thomas, ON, N5P 1C9, Canada

Hiring Range: $59,000.00 - $77,000.00 CAD · Full-time

Apply on jobs.masco.com About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $59,000.00 - $77,000.00 CAD
Job type: Full-time
Experience: Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Posting language: English
Posted: Nov 14, 2026

Original job description

Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)

Build your future with Masco Canada!

At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Technical Resolution Team Lead to join our Customer Solutions team. If you enjoy solving complex technical problems, thrive in a dynamic, collaborative environment and are excited to lead and develop a team, we want to hear from you.

WHAT YOU WILL DO

The Technical Resolution Team Lead leads our team of technical resolution specialists and is the senior escalation expert for complex customer issues, product performance investigations and installation-related failures. The Team Lead sets priorities, coaches the team and personally owns the most critical customer situations, partnering with Technical Services, Quality Assurance and Sales to drive timely resolution.

PRIMARY RESPONSIBILITIES

Lead the team day to day – setting priorities, balancing workload and assigning escalations.
Act as the team’s first escalation point and own the most critical customer situations.
Train, mentor and coach team members, and lead onboarding for new hires.
Provide input on performance, development plans, hiring and recognition.
Monitor team KPIs – resolution time, backlog, repeat issues and customer satisfaction.
Direct troubleshooting with contractors, installers, builders and distributors to find the root of each issue.
Partner with Quality Assurance on root cause analysis and corrective and preventive actions.
Coordinate cross-functional resolution and keep customers and leadership informed.
Lead process improvements, technical bulletins, troubleshooting guides and training materials.

WHAT YOU WILL BRING

Five or more years in technical support, field service, quality, warranty or similar technical roles.
Two or more years leading, mentoring or coordinating a team, formally or informally.
College diploma in a technical discipline, or equivalent education and experience.
Bilingual (English and French) is preferred
Strong troubleshooting, diagnostic and root cause analysis skills; electrical experience is an asset.
Experience with plumbing, water delivery, bathing or building products is preferred.
Strong written and verbal communication with technical and non-technical audiences.
Leadership - coaches, delegates and builds engagement and accountability across the team.
Problem solving - works through complex, multi-step technical issues to a clean resolution.
Ownership and accountability - sees issues through to close and holds the team to the same standard.
Customer focus - stays calm under pressure and communicates proactively.

WHAT'S IN IT FOR YOU

Competitive Rewards and Compensation
Defined Contribution Registered Pension Plan (optional) with employer matching
Deferred Profit-Sharing Plan (DPSP)
Benefit insurance coverage from Day 1, including health, dental, and travel insurance
Employee Assistance Program (Dialogue) – access to health and wellness resources
Employee Store, Employee Purchase Program, Dell Discount Program, GoodLife Fitness Discounts, and more
2 paid volunteer days to support the communities we live and work in
Opportunities for development and growth, including Onboarding, Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities
Participation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups

WHY JOIN MASCO CANADA?

Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.
Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.
Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.
Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.
Making an Impact in Our Communities – We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change!

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada and to apply to this opportunity, visit www.mascocanada.com

Please note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources at HR@mascocanada.com so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.

Hiring Range: $59,000.00 - $77,000.00 CAD

The salary range shown reflects the expected annual base salary for this open position, plus other wage amounts such as annual bonus, profit sharing, and commissions.

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Masco Canada may use automated and AI-driven tools to screen, assess, and/or select applicants, and by proceeding with the application process, applicants give their express consent to such use by Masco Canada.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Masco Canada (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Apply on jobs.masco.com About employer

More about this job

Responsibilities

The Technical Resolution Team Lead manages a team of specialists, setting priorities and balancing workloads while acting as the primary escalation point for complex customer issues. They also collaborate with cross-functional departments like Quality Assurance and Sales to drive root cause analysis and process improvements.

Requirements

Candidates must have at least five years of experience in technical support, field service, or quality roles, along with two years of team leadership experience. A college diploma in a technical discipline or equivalent experience is required, with preference given to those with plumbing or building product knowledge.

Skills

Technical support
Team leadership
Troubleshooting
Root cause analysis
Customer service
Performance management
Coaching
Mentoring
KPI monitoring
Escalation management
Process improvement
Technical writing
Diagnostic skills
Communication
Plumbing industry knowledge

Benefits

Registered Pension Plan
Deferred Profit-Sharing Plan
Health insurance
Dental insurance
Travel insurance
Employee Assistance Program
Employee Purchase Program
Dell Discount Program
Fitness discounts
Paid volunteer days
Mentoring programs
LinkedIn Learning

Visa sponsorship

Not detected in the job text

Keywords

Technical Resolution
Team Lead
Customer Solutions
Escalation Management
Quality Assurance
Root Cause Analysis
KPIs
Troubleshooting
Plumbing
Water Delivery
Building Products
Technical Support
Field Service
Warranty
Process Improvement
Technical Bulletins
Mentoring
Performance Management
Onboarding
Cross-functional Collaboration

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Work requirements

Jobs in Canada