Jobs in Canada

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Added 6 mins ago
GC
Online Programmer (Online Services - Player Identity)
Game Companies
Montreal, QC
- Full-time
Ubisoft is a global leader in gaming, with teams across the world creating original and memorable experiences - from Assassin’s Creed and Rainbow Six to Just Dance and more. We believe that…
Added 6 mins ago
A
Dessinateur Mécanique Junior
Actalent
MB · Saint-Laurent, MB
- $35 to $50 CAD / hour
- Full-time
…25% in 2D, collaborating with the Marine System Engineering…
Added 6 mins ago
A
District Manager, (HUNTER) Majors Accounts
ADP
Calgary, AB
- Other
Demonstrated success in a collaborative, team‑selling environment
Added 6 mins ago
TT
Gestionnaire de comptes/ Account Manager
trane technologies
Quebec, QC
- Full-time
Trane Supply in Quebec city is Hiring an Account Manager - Join our Team and Drive Business Growth! Are you passionate about building strong customer relationships and driving revenue…
Added 6 mins ago
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Deputy Quality Manager
GFT
Toronto, ON
- Full-time
Must possess a driver’s license to fulfill the essential functions of the position
Added 6 mins ago
M
Technical Resolution Team Lead
Masco
ON · Saint Thomas, Ontario
- Full-time
Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)
Added 22 mins ago
S
EIT - Industrial Mechanical Engineering
Stantec
Saguenay, QC · Chicoutimi, QC
- Full-time
As a global leader in sustainability, Stantec provides engineering, architecture, and environmental consulting services. The diverse perspectives of our partners and stakeholders inspire us…
Added 22 mins ago
SP
Director of Growth and Enrollment
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Kimberley, BC
- Full-time
We're looking for a strategic, relationship-focused leader to join our senior leadership team and guide student recruitment, admissions, enrolment and marketing during an exciting period of…
Added 22 mins ago
WF
Customer Service Supervisor - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team…
Added 22 mins ago
FP
Machine - Lead
Fresh Prep 🇨🇦
Vancouver, BC
- $23.14 CAD / hour
- Full-time
Join Fresh Prep - a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B…
Added 37 mins ago
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Junior Technical Support Representative
FISPAN
Vancouver, BC
- Full-time
…fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells…
Added 51 mins ago
WC
Team Leader, Operations III - Nights
Walmart Canada
Cornwall, ON
- Full-time
Added 51 mins ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Trois-Rivières, QC · Cap-de-la-Madeleine, QC
- Full-time
…from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 51 mins ago
CR
Recreation Manager
COGIR Real Estate
Mississauga, ON
- Full-time
We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!
Added 51 mins ago
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Assistant Store Leader (Assistant Manager)
7-Eleven
Richmond, BC
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 51 mins ago
DH
Director of Sales & Marketing
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Sherbrooke, QC
- Full-time
Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and…
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7
Assistant Store Leader (Assistant Manager)
7-Eleven
Surrey, BC
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…
Added 51 mins ago
SQ
Bilingual Consultant, Advisor Business Organization
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Quebec, QC
- Full-time
The Bilingual ABOS Consultant drives growth and productivity for the Advisor Business Organizations (ABOS) team supporting Sun Life Financial Distributors (SLFD). The ABOS Consultant…
Added 51 mins ago
SQ
Bilingual Consultant, Advisor Business Organization
Sunlife Québec
Quebec, QC
- Full-time
The Bilingual ABOS Consultant drives growth and productivity for the Advisor Business Organizations (ABOS) team supporting Sun Life Financial Distributors (SLFD). The ABOS Consultant…
Added 51 mins ago
UR
Financial Controller
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Halifax, NS
- Full-time
As a strategic financial business leader, you bring a strong work ethic, a proactive mindset and the ability to take initiative in driving financial performance. You will provide financial…
Added 51 mins ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Sherbrooke, QC
- Full-time
…from the General Merchandise Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 51 mins ago
BA
COMMERCIAL/FLEET ADMINISTRATOR
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our…
Added 51 mins ago
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SALES LOT ATTENDANT
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Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our…
Added 51 mins ago
Q
Electronics Technologist
Qualitrol
Mississauga, ON
- Full-time
…customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment, and information products across power generation,…
Added 51 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role!…

Masco

Technical Resolution Team Lead

ON, Canada
Saint Thomas, ON, N5P 1C9, Canada

Hiring Range: $59,000.00 - $77,000.00 CAD · Full-time

Apply on jobs.masco.com About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $59,000.00 - $77,000.00 CAD
Job type: Full-time
Experience: Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Posting language: English
Posted: Nov 14, 2026

Original job description

Here We Grow Again! Technical Resolution Team Lead (Hybrid - St. Thomas, ON Office)

Build your future with Masco Canada!

At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Technical Resolution Team Lead to join our Customer Solutions team. If you enjoy solving complex technical problems, thrive in a dynamic, collaborative environment and are excited to lead and develop a team, we want to hear from you.

WHAT YOU WILL DO

The Technical Resolution Team Lead leads our team of technical resolution specialists and is the senior escalation expert for complex customer issues, product performance investigations and installation-related failures. The Team Lead sets priorities, coaches the team and personally owns the most critical customer situations, partnering with Technical Services, Quality Assurance and Sales to drive timely resolution.

PRIMARY RESPONSIBILITIES

Lead the team day to day – setting priorities, balancing workload and assigning escalations.
Act as the team’s first escalation point and own the most critical customer situations.
Train, mentor and coach team members, and lead onboarding for new hires.
Provide input on performance, development plans, hiring and recognition.
Monitor team KPIs – resolution time, backlog, repeat issues and customer satisfaction.
Direct troubleshooting with contractors, installers, builders and distributors to find the root of each issue.
Partner with Quality Assurance on root cause analysis and corrective and preventive actions.
Coordinate cross-functional resolution and keep customers and leadership informed.
Lead process improvements, technical bulletins, troubleshooting guides and training materials.

WHAT YOU WILL BRING

Five or more years in technical support, field service, quality, warranty or similar technical roles.
Two or more years leading, mentoring or coordinating a team, formally or informally.
College diploma in a technical discipline, or equivalent education and experience.
Bilingual (English and French) is preferred
Strong troubleshooting, diagnostic and root cause analysis skills; electrical experience is an asset.
Experience with plumbing, water delivery, bathing or building products is preferred.
Strong written and verbal communication with technical and non-technical audiences.
Leadership - coaches, delegates and builds engagement and accountability across the team.
Problem solving - works through complex, multi-step technical issues to a clean resolution.
Ownership and accountability - sees issues through to close and holds the team to the same standard.
Customer focus - stays calm under pressure and communicates proactively.

WHAT'S IN IT FOR YOU

Competitive Rewards and Compensation
Defined Contribution Registered Pension Plan (optional) with employer matching
Deferred Profit-Sharing Plan (DPSP)
Benefit insurance coverage from Day 1, including health, dental, and travel insurance
Employee Assistance Program (Dialogue) – access to health and wellness resources
Employee Store, Employee Purchase Program, Dell Discount Program, GoodLife Fitness Discounts, and more
2 paid volunteer days to support the communities we live and work in
Opportunities for development and growth, including Onboarding, Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities
Participation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups

WHY JOIN MASCO CANADA?

Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.
Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.
Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.
Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.
Making an Impact in Our Communities – We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change!

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada and to apply to this opportunity, visit www.mascocanada.com

Please note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources at HR@mascocanada.com so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.

Hiring Range: $59,000.00 - $77,000.00 CAD

The salary range shown reflects the expected annual base salary for this open position, plus other wage amounts such as annual bonus, profit sharing, and commissions.

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Masco Canada may use automated and AI-driven tools to screen, assess, and/or select applicants, and by proceeding with the application process, applicants give their express consent to such use by Masco Canada.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Masco Canada (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Apply on jobs.masco.com About employer

More about this job

Responsibilities

The Technical Resolution Team Lead manages a team of specialists, setting priorities and balancing workloads while acting as the primary escalation point for complex customer issues. They also collaborate with cross-functional departments like Quality Assurance and Sales to drive root cause analysis and process improvements.

Requirements

Candidates must have at least five years of experience in technical support, field service, or quality roles, along with two years of team leadership experience. A college diploma in a technical discipline or equivalent experience is required, with preference given to those with plumbing or building product knowledge.

Skills

Technical support
Team leadership
Troubleshooting
Root cause analysis
Customer service
Performance management
Coaching
Mentoring
KPI monitoring
Escalation management
Process improvement
Technical writing
Diagnostic skills
Communication
Plumbing industry knowledge

Benefits

Registered Pension Plan
Deferred Profit-Sharing Plan
Health insurance
Dental insurance
Travel insurance
Employee Assistance Program
Employee Purchase Program
Dell Discount Program
Fitness discounts
Paid volunteer days
Mentoring programs
LinkedIn Learning

Visa sponsorship

Not detected in the job text

Keywords

Technical Resolution
Team Lead
Customer Solutions
Escalation Management
Quality Assurance
Root Cause Analysis
KPIs
Troubleshooting
Plumbing
Water Delivery
Building Products
Technical Support
Field Service
Warranty
Process Improvement
Technical Bulletins
Mentoring
Performance Management
Onboarding
Cross-functional Collaboration

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Work requirements

Jobs in Canada