Branch Sales Representative
- Markham, ON, Canada
Base Salary Range: $45,000 - $55,000 annually · Full-time
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Job details
- Pay
- Base Salary Range: $45,000 - $55,000 annually
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
For more than 70 years, we've been making a difference, in every degree.
At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.
Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.
Guided by our purpose - Improving people's lives, in every degree - we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.
The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.
What You Will Accomplish With Us
Base Salary Range: $45,000 - $55,000 annually
Supplemental Pay Types Include: Annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Competitive Benefits: In addition to a rewarding career within our team, we offer
At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.
Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.
Guided by our purpose - Improving people's lives, in every degree - we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.
The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.
What You Will Accomplish With Us
- Provide an outstanding customer service;
- Process orders and quotations using different methods and support inside sales team with quotation requests;
- Manage all incoming phone calls in a professional manner;
- Source parts and/or equipment in collaboration with buying groups and suppliers;
- Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
- Build sustainable customer relationships and trust with customers account through open communication;
- Follow company guidelines, policies and procedures;
- Address customer's concerns and offer the best solution to solve the problem in a timely manner;
- Conduct physical inventory and maintain inventory accuracy and cleanliness;
- Various other related duties including on-call duties to support the branch as assigned by supervisor;
- Ability to lift or move heavy products (up to 50lbs.);
- Forklift training will be required if the person doesn't have it already;
- Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.
- Excellent verbal and written communication skills;
- Professional phone manner and customer service skills;
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
- Ability to multitask, prioritize, and manage time effectively;
- Problem solving abilities;
- High School Diploma;
- Good sales abilities and persuasiveness;
- Ability to work under pressure unsupervised;
- Strong work ethic and positive team attitude;
- Good organization skills;
- Professional demeanor;
- Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
- Completion of professional degree in refrigeration, heating, ventilation (an asset);
- Safety footwear required.
Base Salary Range: $45,000 - $55,000 annually
Supplemental Pay Types Include: Annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Work–life balance supported through a hybrid work policy.
More about this job
Responsibilities
Handle incoming calls, process orders and quotations, promote products, and support the inside sales team to increase sales and maintain customer satisfaction. Source HVAC-R parts and equipment, build customer relationships, resolve concerns, maintain inventory accuracy and cleanliness, and participate in after-hours on-call duties.
Requirements
A high school diploma, strong communication and customer service skills, sales ability, and working knowledge of Microsoft Office are required. HVAC-R, retail sales, or technical experience and refrigeration, heating, or ventilation training are assets; the role also requires lifting up to 50 pounds and safety footwear.
Skills
- Customer Service
- Sales
- Order Processing
- Quotation Preparation
- Professional Phone Communication
- Product Sourcing
- Problem Solving
- Inventory Management
- Microsoft Office
- Multitasking
- Time Management
- Written Communication
- Verbal Communication
- Organization
- Forklift Operation
Benefits
- Medical Coverage
- Dental Coverage
- Short-Term Disability Protection
- Long-Term Disability Protection
- Wellness Spending Account
- Employee Assistance Program
- Telemedicine
- Professional Association Membership Fee Reimbursement
- Early Vacation Program
- Hybrid Work Policy
- Annual Bonus
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Logistics
- Retail
Keywords
- HVAC-R
- Wholesale Distribution
- Customer Service
- Inside Sales
- Sales
- Order Entry
- Quotations
- Incoming Calls
- Product Promotion
- Parts Sourcing
- Equipment Sourcing
- Supplier Collaboration
- Customer Relationships
- Inventory Management
- Inventory Accuracy
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Forklift Training
- On-Call Rotation
- Refrigeration
- Heating
- Ventilation
- Safety Footwear
- Physical Inventory