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Added 3 mins ago
RH
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- Full-time
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- Full-time
Process orders and quotations using different methods and support inside sales team with quotation requests;
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Added 1 hour ago
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Added 2 hours ago
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Commercial/Sales Account Director I
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Master

Branch Sales Representative

Markham, ON, Canada

Base Salary Range: $45,000 - $55,000 annually · Full-time

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Job details

Pay: Base Salary Range: $45,000 - $55,000 annually
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

For more than 70 years, we've been making a difference, in every degree.

At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.

Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.

Guided by our purpose - Improving people's lives, in every degree - we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

What You Will Accomplish With Us

Provide an outstanding customer service;
Process orders and quotations using different methods and support inside sales team with quotation requests;
Manage all incoming phone calls in a professional manner;
Source parts and/or equipment in collaboration with buying groups and suppliers;
Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
Build sustainable customer relationships and trust with customers account through open communication;
Follow company guidelines, policies and procedures;
Address customer's concerns and offer the best solution to solve the problem in a timely manner;
Conduct physical inventory and maintain inventory accuracy and cleanliness;
Various other related duties including on-call duties to support the branch as assigned by supervisor;
Ability to lift or move heavy products (up to 50lbs.);
Forklift training will be required if the person doesn't have it already;
Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.

What You Bring To Our Team

Excellent verbal and written communication skills;
Professional phone manner and customer service skills;
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
Ability to multitask, prioritize, and manage time effectively;
Problem solving abilities;
High School Diploma;
Good sales abilities and persuasiveness;
Ability to work under pressure unsupervised;
Strong work ethic and positive team attitude;
Good organization skills;
Professional demeanor;
Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
Completion of professional degree in refrigeration, heating, ventilation (an asset);
Safety footwear required.

Compensation Information

Base Salary Range: $45,000 - $55,000 annually

Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

Medical and dental coverage from day one, along with short and long-term disability protection
Contribution to a collective registered retirement savings plan upon starting your role.
Wellness spending account
An employee assistance program including psychological, financial, and legal support.
Access to telemedicine from the beginning of your employment.
Reimbursement of professional association membership fees.
Early vacation program.
Work–life balance supported through a hybrid work policy.

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More about this job

Responsibilities

Handle incoming calls, process orders and quotations, promote products, and support the inside sales team to increase sales and maintain customer satisfaction. Source HVAC-R parts and equipment, build customer relationships, resolve concerns, maintain inventory accuracy and cleanliness, and participate in after-hours on-call duties.

Requirements

A high school diploma, strong communication and customer service skills, sales ability, and working knowledge of Microsoft Office are required. HVAC-R, retail sales, or technical experience and refrigeration, heating, or ventilation training are assets; the role also requires lifting up to 50 pounds and safety footwear.

Skills

Customer Service
Sales
Order Processing
Quotation Preparation
Professional Phone Communication
Product Sourcing
Problem Solving
Inventory Management
Microsoft Office
Multitasking
Time Management
Written Communication
Verbal Communication
Organization
Forklift Operation

Benefits

Medical Coverage
Dental Coverage
Short-Term Disability Protection
Long-Term Disability Protection
Wellness Spending Account
Employee Assistance Program
Telemedicine
Professional Association Membership Fee Reimbursement
Early Vacation Program
Hybrid Work Policy
Annual Bonus

Visa sponsorship

Not detected in the job text

Keywords

HVAC-R
Wholesale Distribution
Customer Service
Inside Sales
Sales
Order Entry
Quotations
Incoming Calls
Product Promotion
Parts Sourcing
Equipment Sourcing
Supplier Collaboration
Customer Relationships
Inventory Management
Inventory Accuracy
Microsoft Office
Word
Excel
PowerPoint
Outlook
Forklift Training
On-Call Rotation
Refrigeration
Heating
Ventilation
Safety Footwear
Physical Inventory

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