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Added 25 mins ago
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Master

HVAC Branch Representative

Kelowna, BC, Canada

Base Salary Range: $55,000 - $65,000 annually · Full-time

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Job details

Pay: Base Salary Range: $55,000 - $65,000 annually
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

For more than 70 years, we've been making a difference, in every degree.

At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.

Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.

Guided by our purpose - Improving people's lives, in every degree - we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy.

If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our talented team at our Kelowna, BC branch!

What You Will Accomplish With Us

Provide an outstanding customer service in a wholesale distribution environment;
Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
Manage all incoming phone calls and text messages in a professional manner;
Source parts and/or equipment in collaboration with buying groups and suppliers;
Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
Build sustainable customer relationships and trust with customers account through open communication;
Follow company guidelines, policies and procedures;
Address customer's concerns and offer the best solution to solve the problem in a timely manner;
Conduct physical inventory and maintain inventory accuracy and cleanliness;
Various other related duties including after hours on-call duties to support the branch as assigned by supervisor.

What You Bring To Our Team

Excellent verbal and written communication skills;
Professional phone manner and customer service skills;
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
Ability to multitask, prioritize, and manage time effectively;
Problem solving abilities;
Good sales abilities and persuasiveness;
Ability to work under pressure unsupervised;
Strong work ethic and positive team attitude;
Post-secondary education (an asset);
Ability to respond to emergency after hours call in an on-call rotation;
Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
Completion of professional degree in refrigeration, heating, ventilation (an asset);
Ability to operate a forklift, training will be provided as needed;

Compensation Information

Base Salary Range: $55,000 - $65,000 annually

Supplemental Pay Types Include: overtime pay; annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

Medical and dental coverage from day one, along with short and long-term disability protection
Contribution to a collective registered retirement savings plan upon starting your role.
Wellness spending account
An employee assistance program including psychological, financial, and legal support.
Access to telemedicine from the beginning of your employment.
Reimbursement of professional association membership fees.
Early vacation program.
Daily onsite presence is required to meet operational needs, Monday to Friday.

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More about this job

Responsibilities

Provide customer service to wholesale customers, process orders and quotations, handle incoming calls and messages, and recommend products to meet customer needs. Support sales teams, source HVAC-R parts and equipment, maintain accurate and clean inventory, resolve customer concerns, and participate in after-hours on-call duties.

Requirements

Candidates should have strong communication and customer service skills, working knowledge of Microsoft Office, and the ability to multitask, solve problems, and work independently under pressure. HVAC-R, retail sales, or technical experience and relevant post-secondary or refrigeration, heating, and ventilation education are assets; forklift training can be provided.

Skills

Customer Service
Order Processing
Quotation Preparation
Sales
Product Sourcing
Inventory Management
Verbal And Written Communication
Microsoft Office
Time Management
Problem Solving
Persuasion
Multitasking
Forklift Operation
HVAC-R Knowledge
Teamwork

Benefits

Medical And Dental Coverage
Short- And Long-Term Disability Protection
Wellness Spending Account
Employee Assistance Program
Telemedicine
Professional Association Membership Fee Reimbursement
Early Vacation Program
Overtime Pay
Annual Bonus

Visa sponsorship

Not detected in the job text

Keywords

HVAC-R
Wholesale Distribution
Customer Service
Order Processing
Quotations
Inside Sales
Outside Sales
Product Promotion
Parts Sourcing
Equipment Sourcing
Supplier Coordination
Inventory Accuracy
Physical Inventory
Microsoft Office
Word
Excel
PowerPoint
Outlook
Forklift Operation
Refrigeration
Heating
Ventilation
On-Call Rotation
Problem Solving
Sales

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