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MasterBUILT Hotels Ltd.

Assistant General Manager

Lloydminster, SK, S9V 2H1, Canada

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Sep 22, 2026

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Original job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 19 of the past 20 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:

ASSISTANT GENERAL MANAGER

Microtel Inn & Suites by Wyndham Lloydminster, SK

The Assistant General Manager will anticipate the needs and exceed the expectations of guests as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. Supporting the General Manager in overseeing hotel operations, they will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of a phenomenal hotel chain.

RESPONSIBILITIES:

Assist General Manager in managing all aspects of hotel operations
Establishing and communicating objectives that support and align with corporate’s vision by developing and implementing strategies to do so
Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
Implementing marketing initiatives that align with hotel branding
Maximizing revenue per available room through yield management
Providing staff with skills training to provide value-added service to customers and monitor success of training
Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required
Attracting, hiring and retaining qualified employees who deliver on key objectives
Providing leadership and guidance to maintain high morale throughout the hotels
Communicating daily and weekly with the General Manager and Director of Operations
Ensuring all health and safety standards are exceeded
Maintaining all month end documentation and providing the accounting department accurate reports
Providing cash/credit card summaries as required
Ensuring banking is completed on a daily basis

QUALIFICATIONS:

Experience Required

Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move
2 years’ experience in a leadership capacity
Previous experience with budgeting and forecasting

Mission Critical Competencies

Ability to demonstrate being both a leader and team player
Superior written and verbal communication skills
Excellent customer service and interpersonal skills
Ability to set and monitor goals and provide status updates as required
Ability to set priorities for self and others in the hotel
Project planning capabilities coupled with time management and organization techniques
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required
A Diploma in Hospitality Management considered an asset

WORKING CONDITIONS:

May be required to work early morning, late evening and weekend shifts
This position requires the ability to be flexible with hours of work to respond to urgent matters
May be required to travel, a valid driver’s license is a must
Fun work environment, committed to realizing all of our Core Pillars

TO APPLY:

To apply send all resumes to https://masterbuilthotels.bamboohr.com/careers/1016. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

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More about this job

Responsibilities

The Assistant General Manager supports the General Manager in overseeing daily hotel operations, including managing staff, budgets, and marketing initiatives. They are responsible for ensuring high levels of customer satisfaction, maintaining operational efficiency, and upholding the company's service standards.

Requirements

Candidates must have at least 5 years of experience in the hotel industry, including 2 years in a leadership capacity. Proficiency in budgeting, forecasting, and strong communication skills are essential for this role.

Skills

Hotel operations
Budgeting
Forecasting
Revenue management
Staff training
Customer satisfaction
Leadership
Team management
Communication
Interpersonal skills
Project planning
Time management
Health and safety
Financial reporting
Marketing initiatives

Visa sponsorship

Not detected in the job text

Keywords

Hotel management
Hospitality
Microtel Inn & Suites
Wyndham Hotel Group
RevPAR
Budgeting
Forecasting
Operations management
Customer service
Leadership
Staff training
Marketing
Health and safety
Financial reporting
Yield management
Team building
Strategic planning
Time management
Project planning
Hotel operations

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