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MasterBUILT Hotels Ltd.

Associé(e) des services aux invités | Guest Services Associate

Boisbriand, QC, J7H 0H7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

NEW OPPORTUNITY:

GUEST SERVICES ASSOCIATE

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a full-time position.

RESPONSIBILITIES:

Perform check-ins and checkouts, paying special attention to accuracy and detail
Ensure each guest has received exceptional service
Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
Maintain cleanliness of workspace
Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

1-2 years of experience in a customer service-oriented role
Previous hospitality experience an asset
Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

Ability to demonstrate being a team player
Excellent communication and interpersonal skills
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required

WORKING CONDITIONS:

May be required to work early morning, late evening and weekend shifts
Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online at https://masterbuilthotels.bamboohr.com/careers/1050. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

Read the full bilingual original

MasterBUILT Hôtels développe, construit, gère et investit dans des hôtels de services limités au Canada. MasterBUILT est synonyme d’hospitalité et construit le plus grand nombre d’hôtels que n’importe quelle autre société en Amérique du nord. Lauréate de la catégorie d’or de l’organisation « les sociétés les mieux gérées au Canada », MasterBUILT investit dans le développement de personnes talentueuses avec une vraie passion pour produire des résultats remarquables et un désir efficace d'évolution et d'apprentissage.

Microtel Inn & Suites par Wyndham est une marque disposant de nouvelles constructions dans le domaine de l’hôtellerie. Faisant partie de la famille des hôtels Wyndham, Microtel a gagné le prix JD Power & Associâtes pour une satisfaction clientèle supérieure dans son segment de marché, et ce, 18 fois lors des 19 dernières années - un record dans n’importe quelle industrie - et a également été classé #1 dans sa catégorie, en matière termes de Pénétration REVPAR aux USA (source : statistiques STR).

Au Canada, Microtel est la marque avec de nouvelles constructions qui est en pleine croissance dans le pays avec un plan d'ajouter 40 nouveaux hôtels d'ici 2026. Le développement rapide de Microtel est assuré par la volonté de MasterBUILT Hôtels de développer au moins 75 Microtels d’ici 2036.

NOUVELLE OPPORTUNITÉ:

ASSOCIÉ(E) DES SERVICES AUX INVITÉS

Microtel par Wyndham Boisbriand, QC

L’associé(e) des services aux invités travaillera avec diligence pour s’assurer que la qualité, la propreté et les services de l’établissement sont maintenus de manière constante. Il ou elle doit s’engager à respecter des normes de travail professionnel et adopter une approche positive et proactive en matière de prise de décisions de manière autonome en ce qui concerne les services aux invités et la contribution aux revenus des chambres.

Ce poste exige la capacité d’être flexible avec les heures de travail, car les quarts de travail comprendront tôt le matin, tard le soir et les fins de semaine. Postes à temps plein disponibles

RESPONSABILITÉS:

Enregistrer les arrivées et les départs en accordant une attention particulière à l’exactitude et au détail.
S’assurer que chaque invité a reçu un service exceptionnel.
Traiter toutes les demandes des invités de manière rapide et professionnelle. S’assurer que toutes les demandes spéciales sont traitées de manière appropriée.
Répondre de manière positive aux demandes et aux plaintes des invités, en fournissant des solutions positives et en assurant le suivi.
Fournir aux invités les informations nécessaires, ce qui peut comprendre des recommandations de restaurants, des indications routières, de l’aide concernant les services locaux et des options de transport.
Utiliser l’équipement de la réception tel que le système de réservation, le standard téléphonique de l’hôtel, une calculatrice, un photocopieur et les machines de cartes-clés.
Remplir les tâches et les documents assignés, comme délégués par l’équipe de direction. Cela peut comprendre de la comptabilité et de l’analyse et du traitement de données de base.
Maintenir la propreté de l’espace de travail.
Assurer une liaison proactive et continue avec les services ménagers et l’entretien pour assurer une exploitation harmonieuse et un service à la clientèle exceptionnel.

QUALIFICATIONS:

Expérience requise

1 à 2 ans d’expérience dans un poste axé sur le service à la clientèle.
Une expérience antérieure dans le domaine du tourisme d’accueil est considérée comme un atout.
Connaissances de l’équipement de bureau général tel que les photocopieurs, les scanneurs, etc.

Compétences essentielles à la mission

Communication courante en anglais et en français, écrite et orale
Apte à démontrer qu’il ou elle a un esprit d’équipe.
Excellentes aptitudes interpersonnelles et pour le service à la clientèle.
Une attitude amusante et positive avec un sens de l’humour.

Formation souhaitée

Diplôme d’études secondaires ou équivalence de diplôme d’études secondaires (DES) requis.

CONDITIONS DE TRAVAIL:

Il peut être nécessaire de travailler tôt le matin, tard le soir et la fin de semaine.
Environnement de travail amusant, détermination à atteindre toutes nos piliers fondamentaux

MASTERBUILT VOUS OFFRE :

Une rémunération qui offre des primes et récompense la performance
Un ensemble d'avantages flexibles qui prend en charge diverses situations personnelles/familiales
Une culture d'entreprise enrichissante qui favorise un esprit travail-vie positive
Une équipe de gestion coopérative qui est stratégique et avant-gardiste
Un environnement au rythme rapide avec des possibilités d'avancement

POUR APPLIQUER:

Veuillez appliquer à https://masterbuilthotels.bamboohr.com/careers/1050 Nous remercions tous les appliquant pour leur candidature, mais seuls ceux retenus seront contactés par notre recruteur. Pas d’appels téléphoniques, s’il vous plaît.

Veuillez noter que le processus D’Étude d’Impact (EIMT) sur le Marché du Travail ne sera pas utilisé dans ce cas particulier d’offre d’emploi.Seuls les individus ayant le droit légal de travailler au Canada seront retenus.

NEW OPPORTUNITY:

GUEST SERVICES ASSOCIATE

Microtel Boisbriand, QC

RESPONSIBILITIES:

Perform check-ins and checkouts, paying special attention to accuracy and detail
Ensure each guest has received exceptional service
Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
Maintain cleanliness of workspace
Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

1-2 years of experience in a customer service-oriented role
Previous hospitality experience an asset
Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

Ability to demonstrate being a team player
Excellent communication and interpersonal skills
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required

WORKING CONDITIONS:

May be required to work early morning, late evening and weekend shifts
Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast paced environment with opportunities for advancement

TO APPLY:

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

Apply About employer

More about this job

Responsibilities

The Guest Services Associate is responsible for managing guest check-ins and check-outs while providing exceptional service and resolving guest inquiries. They must also maintain the cleanliness of the workspace and coordinate with housekeeping and maintenance departments to ensure seamless operations.

Requirements

Candidates must have 1-2 years of customer service experience and possess excellent communication skills in both English and French. A high school diploma or equivalent is required, along with the ability to work flexible shifts including mornings, evenings, and weekends.

Skills

Customer service
Communication
Teamwork
Interpersonal skills
Problem solving
Data entry
Accounting
Front desk operations
Time management
Attention to detail

Benefits

Flexible benefits package
Performance incentives
Work-life balance culture

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Services
Front Desk
Customer Satisfaction
Hotel Operations
Reservation System
Data Analysis
Check-in
Check-out
Housekeeping Liaison
Maintenance Coordination
Professional Standards
Tourism
Office Equipment

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