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Added 9 mins ago
JC
Payments Merchant Services - Relationship Manager - Senior Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
· Bachelor’s degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience
Added 9 mins ago
Customer Experience Associate - London Main (30 hours/week) (18 months contract)
Scotiabank
London, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 23 mins ago
AC
Product Manager - SAP Functional Solution Lead
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Lead solution design for: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Cost Center Accounting (CCA), Profit Center Accounting (PCA), Internal…
Added 38 mins ago
TH
Compensation Analyst - 1-year Contract
The Home Depot
Canada
- Full-time
…programs that align with Home Depot's business objectives and associate needs. This role is responsible for coordinating compensation processes, maintaining data integrity, preparing…
Added 54 mins ago
IF
Associate Director - Security Finance
iA Financial Group
Toronto, ON
- Full-time
Added 54 mins ago
IF
Intern – Associate, Investment Products and Platforms
iA Financial Group
Toronto, ON
- $23.5 to $29.5 CAD / hour
- Full-time
…feel confident and secure about their future? As an Intern – Associate, Investment Products and Platforms, you will play a key role in supporting the team by assisting with day-to-day…
Added 54 mins ago
IF
Sales Associate
iA Financial Group
Toronto, ON
- Full-time
As a Sales Associate supporting the Asian market, you will play a key role in promoting iA’s investment products, including segregated funds, high-interest savings accounts (HISAs), and…
Added 1 hour ago
B
Personal Banking Associate
BMO
Surrey, BC
- Full-time
Added 1 hour ago
WT
Associate Creative Director, Art Director
Wealthsimple Technologies
Remote, Canada
- $152,000 to $190,000 CAD / year
- Full-time
- Remote
We are looking for an experienced Associate Creative Director, Art Director to help us create innovative, human and ridiculously entertaining work. In this role you will often work as a…
Added 1 hour ago
BG
Field Sales & Marketing Associate
Bayani GlobalPay
Rideau Lakes, ON
- Full-time
…seeking to hire a full-time salaried Field Sales & Marketing Associate who will be responsible for managing organizational sales by implementing business plans, meeting planned goals, and…
Added 2 hours ago
N
Associate, Cost Monitoring
Newmark
Toronto, ON
- Full-time
Newmark seeks an Associate, Loan Monitoring for our Development Advisory Team within Toronto Office. Reporting to the Director, you will collaborate with the management team on diverse…
Added 2 hours ago
NI
General Manager I
NFI Industries
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- Full-time
Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements
Added 3 hours ago
NB
Wealth Associate
National Bank of Canada
Mississauga, ON
- Full-time
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Added 3 hours ago
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Software Eng III - Job Level: Associate
Morgan Stanley
Montreal, QC
- Full-time
…markets and shape the future of our communities. This is an Associate level position within the Software Engineering job family responsible for designing, developing, testing, and…
Added 3 hours ago
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Consultant Conversion - Software Eng III : Job Level - Director
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Montreal, QC
- Full-time
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Added 4 hours ago
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Desktop Publisher
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Toronto, ON
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Added 4 hours ago
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Associate Director, Operational Risk & Enterprise Crisis Management
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Toronto, ON · CA ON Toronto
- Full-time
…investment environment. Reporting to the Senior Director, the Associate Director will help evolve HOOPP's Operational Risk Management (ORM) and Enterprise Crisis and Continuity (ECC)…
Added 4 hours ago
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Associate, Software Engineer, New Grad
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Toronto, ON
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161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate, Software Engineer, New Grad
Added 4 hours ago
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- Full-time
…clients and people to realize their full potential. As a Senior Associate in our growing Risk & Controls Practice, you will have the opportunity to expand your technical and leadership…
Added 5 hours ago
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Associate Director, Mid-Market Leveraged Finance, Corporate Client Group
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Toronto, ON
- Full-time
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Associate, Operations - DS Cash Control
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Added 6 hours ago
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Associate Wealth Advisor
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As an Associate Advisor, you will work with the Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 6 hours ago
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Associate Investment Advisor
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Ottawa, ON
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As an Associate Advisor, you will work with the Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 6 hours ago
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External Audit, Senior Associate
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- Full-time
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MasterBUILT Hotels Ltd.

Guest Services Associate

ON, Canada
Kanata, ON, K2T 0R8, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 1-2 years of experience in a customer service-oriented role
Posting language: English
Posted: Oct 6, 2026

Original job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:

GUEST SERVICES ASSOCIATE

Microtel Inn & Suites by Wyndham Kanata, ON

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a part-time position.

RESPONSIBILITIES:

Perform check-ins and checkouts, paying special attention to accuracy and detail
Ensure each guest has received exceptional service
Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
Maintain cleanliness of workspace
Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

1-2 years of experience in a customer service-oriented role
Previous hospitality experience an asset
Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

Ability to demonstrate being a team player
Excellent communication and interpersonal skills
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required

WORKING CONDITIONS:

May be required to work early morning, late evening and weekend shifts
Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/1027
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

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More about this job

Responsibilities

The Guest Services Associate is responsible for managing guest check-ins, check-outs, and handling inquiries or complaints to ensure high satisfaction. They also perform administrative tasks, maintain workspace cleanliness, and coordinate with housekeeping and maintenance departments.

Requirements

Candidates must have 1-2 years of customer service experience and a High School Diploma or GED. Excellent communication skills and the ability to work flexible shifts including mornings, evenings, and weekends are required.

Skills

Customer service
Communication
Interpersonal skills
Problem solving
Data analysis
Accounting
Front desk operations
Teamwork
Attention to detail
Time management

Benefits

Incentives
Flexible benefits package
Corporate culture

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Services
Front Desk
Customer Service
Hotel Management
Reservation System
Data Analysis
Accounting
Switchboard
Check-in
Check-out
Midscale Segment
RevPAR
Teamwork
Communication Skills

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