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Added 1 day ago
OG
Olive Garden, Waterloo - General Manager
Olive Garden Canada
Waterloo, ON
- Full-time
Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns
Added 1 day ago
Olive Garden, Waterloo - General Manager
Recipe Unlimited
Waterloo, ON
Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns
Added 2 days ago
CC
Retail Store Manager
Canna Cabana
Windsor, ON · Walker, Windsor, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 3 days ago
MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2026. Microtel’s rapid growth is backed by the strength of…
Added 3 days ago
CC
Retail Store Manager
Canna Cabana
North Bay, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) at our North Bay, ON location is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working…
Added 3 days ago
CC
Retail Store Manager
Canna Cabana
Waterloo, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 3 days ago
SJ
Associate Brand Manager
So Jobs
Montreal, QC
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 4 days ago
A
Automation Controls Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
…build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led…
Added 4 days ago
CC
Retail Store Manager
Canna Cabana
Chatham-Kent, ON · Chatham, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 4 days ago
C
Sales Associate
Claire's
Fredericton, NB
- $15 to $16 USD / hour
- Part-time
Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue.
Added 4 days ago
GA
General Manager, AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
…ability to combine entrepreneurial spirit, passion for the brand and knowledge of the luxury/retail business with organizational skills to manage the store will greatly influence the client…
Added 8 days ago
A
Oracle Integration Cloud (OIC) Tech Arch – Environment Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
…build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led…
Added 8 days ago
VM
Associate Account Director
VIBRANT Marketing
Toronto, ON
- $85,000 to $110,000 CAD / year
- Full-time
We’re looking for an Associate Account Director who combines a passion for experiential marketing with strong client leadership, team management and commercial judgment. Overseeing multiple…
Added 8 days ago
H
Manager, Paid Social
Hush
Toronto, ON
- Full-time
Reporting to the Senior Manager, Performance Marketing, the Manager, Paid Social will own and grow Hush’s paid social program. This is a high-impact role with real ownership and visibility.…
Added 8 days ago
BB
Manager, Paid Social
Bed Bath & Beyond
Toronto, ON
- Full-time
Reporting to the Senior Manager, Performance Marketing, the Manager, Paid Social will own and grow Hush’s paid social program. This is a high-impact role with real ownership and visibility.…
Added 8 days ago
SJ
Associate Brand Manager
So Jobs
Toronto, ON
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 9 days ago
A
AI Transformation Associate Manager
Accenture
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
As a Lead and Principal AI Transformation Associate Manager, you own end-to-end responsibility for designing and delivering AI-powered business transformation for enterprise clients. You…
Added 9 days ago
GA
Assistant General Manager, AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
…inspire and motivate each day. You will work with the General Manager to align the entire team on driving sales, providing an excellent client experience, building strong talent and ensure…
Added 9 days ago
C
Associate Relationship Manager, Business Banking
CIBC
Calgary, AB
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager, of Business Banking, providing new and existing clients with an exceptional client experience to…
Added 9 days ago
MI
Associate Shopper Marketing Manager
Mondelēz International
Toronto, ON · Quebec, QC · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Collaborating with cross-functional global and regional teams, you implement brand strategy that is aligned with our brand vision to drive sustainable growth and to deliver business…
Added 9 days ago
Accounting Manager
Canadian Niagara Hotels Group
Niagara Falls, ON
The Accounting Manager plays a key role in supporting the financial success of the company’s portfolio through accounting leadership, business analysis, process improvement, and partnership…
Added 10 days ago
CH
Front Office Manager CAN
Concord Hospitality Enterprises
Ottawa, ON
- Full-time
Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
Added 10 days ago
P
Product Marketing Manager (12 month contract)
PointClickCare
Mississauga, ON
- Contract
The Product Marketing Manager establishes clear, differentiated positioning and messaging for Skilled Nursing packages and products that resonates with buyers. This role leads go-to-market…
Added 10 days ago
P
Product Marketing Manager (12 month contract)
PointClickCare
Mississauga, ON
- $45.19 to $50 CAD / hour
- Contract
The Product Marketing Manager establishes clear, differentiated positioning and messaging for Skilled Nursing packages and products that resonates with buyers. This role leads go-to-market…
Added 11 days ago
C
Associate Relationship Manager, Business Banking
CIBC
Calgary, AB
- Full-time
…relationships, providing both deposit and credit solutions, for future growth and revenue. Proactively participate in community and banking centre events such as business development…

MasterBUILT Hotels Ltd.

Guest Services Associate

ON, Canada
Kanata, ON, K2T 0R8, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Experience: 1-2 years of experience in a customer service-oriented role
Posting language: English
Posted: Oct 6, 2026

Original job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:

GUEST SERVICES ASSOCIATE

Microtel Inn & Suites by Wyndham Kanata, ON

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a part-time position.

RESPONSIBILITIES:

Perform check-ins and checkouts, paying special attention to accuracy and detail
Ensure each guest has received exceptional service
Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
Maintain cleanliness of workspace
Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

1-2 years of experience in a customer service-oriented role
Previous hospitality experience an asset
Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

Ability to demonstrate being a team player
Excellent communication and interpersonal skills
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required

WORKING CONDITIONS:

May be required to work early morning, late evening and weekend shifts
Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/1027
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

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More about this job

Responsibilities

The Guest Services Associate is responsible for managing guest check-ins, check-outs, and handling inquiries or complaints to ensure high satisfaction. They also perform administrative tasks, maintain workspace cleanliness, and coordinate with housekeeping and maintenance departments.

Requirements

Candidates must have 1-2 years of customer service experience and a High School Diploma or GED. Excellent communication skills and the ability to work flexible shifts including mornings, evenings, and weekends are required.

Skills

Customer service
Communication
Interpersonal skills
Problem solving
Data analysis
Accounting
Front desk operations
Teamwork
Attention to detail
Time management

Benefits

Incentives
Flexible benefits package
Corporate culture

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Services
Front Desk
Customer Service
Hotel Management
Reservation System
Data Analysis
Accounting
Switchboard
Check-in
Check-out
Midscale Segment
RevPAR
Teamwork
Communication Skills

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