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BB
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MasterBUILT Hotels Ltd.

Guest Services Associate

Kitimat, BC, V8C 2G7, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Experience: 1-2 years of experience in a customer service-oriented role
Posting language: English
Posted: Oct 26, 2026

Original job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2026. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:

GUEST SERVICES ASSOCIATE

Microtel Inn & Suites by Wyndham Kitimat, BC.

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a part-time position.

RESPONSIBILITIES:

Perform check-ins and checkouts, paying special attention to accuracy and detail
Ensure each guest has received exceptional service
Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
Maintain cleanliness of workspace
Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

1-2 years of experience in a customer service-oriented role
Previous hospitality experience an asset
Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

Ability to demonstrate being a team player
Excellent communication and interpersonal skills
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required

WORKING CONDITIONS:

May be required to work early morning, late evening and weekend shifts
Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/1044
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

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More about this job

Responsibilities

The Guest Services Associate is responsible for managing front desk operations, including check-ins, checkouts, and handling guest inquiries. They must maintain workspace cleanliness and collaborate with housekeeping and maintenance departments to ensure a high standard of guest service.

Requirements

Candidates must have 1-2 years of customer service experience and a high school diploma or GED. Proficiency with general office equipment and strong interpersonal skills are required for this role.

Skills

Customer service
Communication
Interpersonal skills
Data analysis
Accounting
Front desk operations
Problem solving
Teamwork
Attention to detail
Time management

Benefits

Incentives
Flexible benefits package
Opportunities for advancement

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Customer Service
Hotel Management
Guest Satisfaction
Reservation System
Switchboard
Data Analysis
Accounting
Housekeeping
Maintenance
Check-in
Check-out
Office Equipment
Photocopier
Scanner
Key Card Machine
Midscale Segment
RevPAR
Team Player

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