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Added 8 mins ago
T
ERP Business Analyst Dynamics 365 F&O
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Longueuil, QC · Saint-Hubert, Québec
- Full-time
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Added 8 mins ago
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Added 8 mins ago
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Added 8 mins ago
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Effective organizational, interpersonal and communication and time management skills.
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MasterBUILT Hotels Ltd.

Guest Services Associate

Fort McMurray, AB, T9H 5E7, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Experience: 1-2 years of experience in a customer service-oriented role
Posting language: English
Posted: Nov 3, 2026

Original job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

NEW OPPORTUNITY:

GUEST SERVICES ASSOCIATE

TownePlace Suites by Marriott Fort McMurray, AB

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a part-time position.

RESPONSIBILITIES:

Perform check-ins and checkouts, paying special attention to accuracy and detail
Ensure each guest has received exceptional service
Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
Maintain cleanliness of workspace
Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

1-2 years of experience in a customer service-oriented role
Previous hospitality experience an asset
Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

Ability to demonstrate being a team player
Excellent communication and interpersonal skills
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required

WORKING CONDITIONS:

May be required to work early morning, late evening and weekend shifts
Fun work environment, committed to realizing all of our core Pillars

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/1056
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

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More about this job

Responsibilities

The Guest Services Associate is responsible for managing front desk operations, including guest check-ins, check-outs, and handling inquiries or complaints. They must also maintain workspace cleanliness and coordinate with housekeeping and maintenance departments to ensure seamless property operations.

Requirements

Candidates must have 1-2 years of experience in a customer service-oriented role and possess a High School Diploma or GED. Excellent communication skills and the ability to operate standard office equipment are essential for this position.

Skills

Customer service
Communication
Interpersonal skills
Problem solving
Data analysis
Accounting
Front desk operations
Teamwork
Time management
Attention to detail

Benefits

Incentives and performance rewards
Flexible benefits package
Rewarding corporate culture

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Customer Service
Hotel Management
Reservation System
Switchboard
Data Analysis
Accounting
Housekeeping Coordination
Maintenance Coordination
Guest Relations
Check-in
Check-out
Office Equipment
Team Player

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