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MasterBUILT Hotels Ltd.

Lounge Associate

ON, Canada
Kanata, ON, K2T 0R8, Canada

Job type: Part-time
Education: High school diploma
Experience: 1-2 years of experience in a customer service-oriented role
Posting language: English
Posted: Oct 1, 2026

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Original job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 19 of the past 20 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:

LOUNGE ASSOCIATE

Microtel Inn & Suites by Wyndham Kanata, ON

Reporting to the Guest Services Manager or their designate, the Lounge Associate will be responsible for assisting with meal preparation, food handling and service to lounge guests. They will ensure guest satisfaction, quality assurance standards and guest security and safety. This is a part-time position that requires availability to work early mornings, late evenings and weekends.

RESPONSIBILITIES:

Meal Preparation and Food Handling

Use manual and electrical appliances to clean, peel, slice and trim food items
Stock refrigerators and salad bars
Prepare, heat and finish simple food items
Portion and wrap food items
Package take-out food items
Keep records of the quantities of food used
Receive, unpack, and store supplies in refrigerators, freezers, cupboards and other storage areas.
Maintain inventory of non-alcoholic and alcoholic beverage in the lounge
Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances, and equipment
Maintain cleanliness of work area, including proper waste disposal

Service

Take customers' orders
Serve customers’ tables
Serve alcohol beverages in accordance to municipal and/or provincial liquor guidelines

Purchase Transactions

Verify cash float count at beginning of each shift
Remit all transactions according to payment type
At end of shift, assist in reconciliation of all transactions with Front Desk department

QUALIFICATIONS:

Experience Required

1-2 years of experience in a customer service-oriented role
Previous food service and/or serving experience an asset
Must be of provincial legal age to serve alcoholic beverages
Has obtained provincial certification to serve alcoholic beverages or willing to undergo training and obtain certification
Has obtained Food Safety certification as required by provincial legislation or willing to undergo training and obtain certification

Mission Critical Competencies

Ability to demonstrate being a team player
Excellent communication and interpersonal skills
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast paced environment with opportunities for advancement

WORKING CONDITIONS:

Must be of provincial legal age to serve alcoholic beverages
Must undergo training and obtain certification to serve alcoholic beverages
May be required to lift boxes at least 30 lbs.
May be required to perform repetitive tasks
May be physically demanding, including standing for extended periods
May be required to work weekend shifts, early mornings or late evenings

TO APPLY:

Please apply online at https://masterbuilthotels.bamboohr.com/careers/1021. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

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More about this job

Responsibilities

The Lounge Associate is responsible for meal preparation, food handling, and providing high-quality service to lounge guests. They also manage inventory, maintain kitchen cleanliness, and process customer transactions.

Requirements

Candidates must have 1-2 years of customer service experience and be of legal age to serve alcohol. A high school diploma or GED is required, along with the willingness to obtain necessary food safety and liquor service certifications.

Skills

Food preparation
Food handling
Customer service
Cash handling
Inventory management
Sanitization
Communication skills
Interpersonal skills
Teamwork
Alcohol service

Benefits

Incentives
Performance rewards
Flexible benefits package
Opportunities for advancement

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Food & Beverage
Customer Service
Inventory Control
Food Safety
Liquor Service
Cash Reconciliation
Kitchen Maintenance
Meal Preparation
Hotel Operations
Kanata
Microtel Inn & Suites
Wyndham Hotel Group
Point of Sale
Sanitation

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