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MasterBUILT Hotels Ltd.

Rooms Division Manager

Kitimat, BC, V8C 2G7, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 6, 2026

Original job description

MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

Microtel Inn & Suites by Wyndham is an all-new construction, limited service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 17 of the past 18 years – an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2026. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:

Rooms Division Manager

Microtel Inn & Suites by Wyndham Kitimat, BC

The Rooms Division Manager will anticipate the needs and exceed the expectations of guests as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The Rooms Division Manager will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of a phenomenal hotel chain.

RESPONSIBILITIES:

Establishing and communicating objectives that support and align with corporate’s vision by developing and implementing strategies to do so
Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
Implementing marketing initiatives that align with hotel branding
Maximizing revenue per available room through yield management
Providing staff with skills training to provide value-added service to customers and monitor success of training
Monitoring customer service levels and coaching employees with alternative methods of responding to customer requests
Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required
Attracting, hiring and retaining qualified employees who deliver on key objectives
Providing leadership and guidance to maintain high morale throughout the hotels
Communicating daily and weekly with the General Manager
Ensuring all health and safety standards are exceeded
Maintaining all month end documentation and providing the accounting department accurate reports
Providing cash/credit card summaries as required
Ensuring banking is completed on a daily basis

QUALIFICATIONS:

Experience Required

Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move
3 years’ experience in a leadership capacity
Previous experience with budgeting and forecasting

Mission Critical Competencies

Ability to demonstrate being both a leader and team player
Superior written and verbal communication skills
Excellent customer service and interpersonal skills
Ability to set and monitor goals and provide status updates as required
Ability to set priorities for self and others in the hotel
Project planning capabilities coupled with time management and organization techniques
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required
A Diploma in Hospitality Management considered an asset

WORKING CONDITIONS:

May be required to work early morning, late evening and weekend shifts
This position requires the ability to be flexible with hours of work to respond to urgent matters
Fun work environment, committed to realizing all of our Core Pillars

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast paced environment with opportunities for advancement

TO APPLY:

To apply send all resumes to https://masterbuiltsuperior.bamboohr.com/careers/1058. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

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More about this job

Responsibilities

The Rooms Division Manager is responsible for overseeing daily hotel operations, ensuring profitability, and maintaining high standards of customer service. They will lead, train, and manage staff while implementing marketing and operational strategies to meet corporate objectives.

Requirements

Candidates must have at least 5 years of hotel industry experience, including 3 years in a leadership capacity, with proficiency in budgeting and forecasting. A high school diploma is required, and a diploma in Hospitality Management is considered an asset.

Skills

Leadership
Budgeting
Forecasting
Customer service
Revenue management
Staff training
Project planning
Time management
Communication
Interpersonal skills
Operational efficiency
Marketing initiatives
Health and safety compliance
Financial reporting

Benefits

Flexible benefits package
Incentives
Performance rewards

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel management
Rooms division
Budgeting
Forecasting
Revenue per available room
RevPAR
Yield management
Customer satisfaction
Staff training
Operational efficiency
Marketing
Health and safety
Financial reporting
Leadership
Team management
Microtel Inn & Suites
Wyndham Hotel Group
Hospitality management

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