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Mastercard

Director, SME Growth Program Management

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, SME Growth Program ManagementOverview:
SMEs are the backbone of the global economy and a key driver of Mastercard’s growth strategy. As both buyers and sellers within the payment ecosystem, they represent a significant opportunity to expand adoption, deepen engagement, and deliver innovative solutions that help businesses thrive.

The Director, SME PMO & Strategic Execution will serve as the operational backbone of Mastercard's global SME business across the enterprise, ensuring priorities are translated into coordinated action and measurable outcomes. This role is responsible for driving cross-functional execution, governance, and accountability across the SME organization, partnering closely with senior leaders to align stakeholders, prioritize investments, and maximize business impact.

As a trusted advisor and chief integrator, the Director will establish the operating rhythms, performance management processes, and decision-making frameworks that keep strategic initiatives on track. The role requires a highly collaborative leader who can influence across a complex global matrix, anticipate risks and dependencies, and bring teams together around shared objectives.

The ideal candidate combines strong business acumen with exceptional program management and stakeholder leadership skills. They thrive in fast-paced environments, excel at turning strategy into execution, and are passionate about driving organizational effectiveness, accelerating growth initiatives, and ensuring Mastercard delivers against its SME ambitions.

Role:
-Establish and lead cross-functional execution of enterprise SME priorities, ensuring alignment across key stakeholder groups.
-Establish governance, operating rhythms, and performance management processes that drive accountability and business impact.
-Ensure resources, investments, and executive attention remain focused on the highest-value opportunities.
-Foster a culture of collaboration across regions, business units, and functions
-Continuously monitor progress, identify opportunities, and lead corrective actions to maximize impact
-Measure and communicate progress against strategic objectives and key business outcomes.
-Support planning for high-impact customer, partner, and industry engagements that strengthen Mastercard's position in the SME ecosystem
-Ensure successful activation and localization of growth initiatives in partnership with regional and market teams
-Partner with Product, Regional, Services, Public Sector, and Corporate Strategy teams to align enterprise priorities and growth initiatives

All About You
-Proven experience leading growth, business transformation, consulting, or business operations functions
-Exceptional ability to influence senior executives and drive alignment across a highly matrixed global organization.
-Experience building scalable operating models, governance structures, and organizational capabilities.
-Strong commercial acumen with a relentless focus on driving measurable business outcomes.
-Exceptional communication, executive presence, and stakeholder management skills.
-Comfortable operating in ambiguity and leading through change with speed, accountability, and resilience.
-You have courage to challenge the status quo, are proactive (versus reactive), and have a strong sense of humor!Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $138,000 - $221,000 CAD

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More about this job

Responsibilities

Lead cross-functional execution of Mastercard’s enterprise SME priorities by establishing governance, operating rhythms, and performance management processes that drive accountability and measurable business impact. Align senior stakeholders and regional teams, prioritize resources and investments, monitor progress and risks, and support the activation and localization of growth initiatives.

Requirements

The role requires proven experience leading growth, business transformation, consulting, or business operations, along with the ability to influence senior executives across a complex global organization. Candidates should bring strong commercial judgment, experience building scalable operating models and governance structures, excellent communication and stakeholder leadership, and resilience in ambiguous, fast-changing environments.

Skills

Program Management
Strategic Execution
Cross-Functional Leadership
Governance
Performance Management
Stakeholder Management
Executive Influence
Business Transformation
Growth Strategy
Commercial Acumen
Operating Model Development
Organizational Effectiveness
Change Leadership
Risk Management
Resource Prioritization
Communication

Visa sponsorship

Not detected in the job text

Keywords

SME
Small And Medium-Sized Enterprises
Payments
Payment Ecosystem
Growth Strategy
Strategic Execution
Program Management
PMO
Cross-Functional Execution
Enterprise Priorities
Governance
Operating Rhythms
Performance Management
Business Outcomes
Stakeholder Alignment
Executive Engagement
Global Matrix Organization
Business Transformation
Business Operations
Operating Models
Organizational Capabilities
Commercial Acumen
Risk Management
Resource Allocation
Investment Prioritization
Regional Localization
Customer Engagement
Partner Engagement
Product
Corporate Strategy

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