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Added 3 months ago
M
Intermediate DevOps Specialist
MDA
Longueuil, QC
- Full-time
…seamless deployment and operation of software systems that support the CHORUS satellite mission. As a key member of the team, you will collaborate with Satellite Operation Specialists and…
Added 5 months ago
C
VP, Software Development - Delivery
CNN
Kanata, Ontario
- Full-time
Own end‑to‑end delivery outcomes across Editorial Support, Site Reliability Engineering (SRE), and Technical Program Management (TPM).
Added 5 months ago
T
Site Reliability Engineer
TextNow
Canada
- Full-time
…robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product…
Added 3 months ago
X
Site Reliability Engineer (Monetization)
Xsolla
Montreal, QC
- Full-time
…production systems to join our Infrastructure department's SRE team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting…
Added 1 month ago
B
Chief Information Officer
BDO
Kitchener, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
…technology services that enable our people to do their best work and support the firm's continued growth and transformation. This role requires technical depth to guide architecture,…
Added 3 months ago
T
Senior Cloud Network Engineer
Telesat
Ottawa, ON
- Full-time
Development of metrics and monitoring to assist with SRE (Support) and Operations functions.
Added 3 months ago
CL
Senior Site Reliability Engineer, DevEx
Chainlink Labs
Remote, Canada
- $90,000 to $125,000 USD / year
- Full-time
- Remote
This is not an operational support role. You will be building the systems that define how engineering teams build, test, and deploy, shaping the reliability and scalability of the developer…
Added 1 month ago
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Principal Azure Cloud Platform Engineer
BMO
Toronto, ON · BMOPLACE
- Full-time
Apply DevOps and SRE practices, including CI/CD, monitoring, alerting, and operational readiness.
Added 5 months ago
EB
Staff Engineer, Cloud Engineering
EQ Bank
Toronto, Ontario
- Full-time
Implement observability patterns across infrastructure and workloads using tools such as Azure Monitor, Log Analytics, and Application Insights.
Added 1 month ago
R
Backend Developer
RBC
Toronto, ON
- Full-time
We are seeking a Software Backend Developer to work with the Retail Credit Cloud Integration team. We write Java SpringBoot microservices in an agile environment and deploy them to…
Added 1 month ago
S
Lead Site Reliability Engineer
SimCorp
Toronto, ON
- Full-time
…platform configuration, and service quality, - guided by ITIL and SRE best…
Added 1 month ago
S
Senior Site Reliability Engineer
SimCorp
Toronto, ON
- $100,000 to $140,600 CAD / year
- Full-time
…platform configuration, and service quality, - guided by ITIL and SRE best…
Added 1 month ago
R
Backend Developer
RBC
Toronto, ON
- Full-time
We are seeking a Software Backend Developer to work with the Retail Credit Cloud Integration team. We write Java SpringBoot microservices in an agile environment and deploy them to…
Added 6 months ago
A
Staff Product Engineer, Canada
Ashby
Canada
- Internship
…track to double this year). We’re bubbling with ideas on how to support Talent Acquisition through software, and we’ve started the journey of building products beyond Talent Acquisition. We…
Added 5 months ago
S
Senior Platform Engineer
Scotiabank
Toronto, Ontario
- Full-time
Design, build, and own cloud‑native platforms supporting data and application workloads.
Added 1 month ago
S
Lead Site Reliability Engineer
SimCorp
Toronto, ON
- Full-time
…platform configuration, and service quality, - guided by ITIL and SRE best…
Added 3 months ago
II
DevOps Engineer – HostPilot / Control Panel
Intermedia Intelligent Communications
Remote, Canada
- $80,000 to $100,000 CAD / year
- Full-time
- Remote
Deploy and support applications across development, testing and production environments.
Added 4 months ago
P
(Canada) - Junior Site Reliability Engineer
PointClickCare
Mississauga, Ontario
- Full-time
Continuously develop Site Reliability Engineering skills through mentorship, hands on production exposure, and application of SRE best practices.
Added 1 month ago
RB
Director, Conversational Banking
Royal Bank of Canada
Toronto, ON
- Full-time
…conceptualization and design to implementation, optimization, and ongoing support, focusing on platform-agnostic best…
Added 1 month ago
R
Director, Conversational Banking
RBC
Toronto, ON
- Full-time
…conceptualization and design to implementation, optimization, and ongoing support, focusing on platform-agnostic best…
Added 1 month ago
OT
Sr. Systems Administrator
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
Provide 24/7 Tier-3 support, participate in major incident calls, and ensure compliance with ITIL, GDPR, and DPZ standards.
Added 3 months ago
C
Apps Sup Tech Lead Analyst - Vice President
Citi
Remote, Canada
- Full-time
- Remote
…and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic…
Added 3 months ago
M
Manager, Site Reliability Engineering
Mastercard
Toronto, Ontario
- Full-time
Ethoca and Mastercard are seeking a Manager, Site Reliability Engineering, to lead globally distributed application operations teams supporting mission-critical Java applications across…
Added 4 months ago
T
DevOps Solutions Architect
Teknion
Toronto, Ontario
- Full-time
The DevOps Solutions Architect is a member of the IT Enterprise Applications team - focusing on DevOps, SRE and AI Ops.
Added 4 months ago
Développeuse ou développeur en fiabilité de production / Production Reliability Engineer
Unity Technologies
Montreal, Quebec
Relever des défis complexes d’infrastructure multilocataire - isolation des locataires, mise en application des politiques, répartition des coûts, conformité à la SOX et mise à l’échelle de…

Mastercard

Manager, Site Reliability Engineering

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jun 30, 2026

Original job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Site Reliability EngineeringOverview:

Ethoca and Mastercard are seeking a Manager, Site Reliability Engineering, to lead globally distributed application operations teams supporting mission-critical Java applications across on-premises infrastructure and Azure public cloud environments. You will provide leadership, coaching, and technical oversight for teams operating in a 24/7 support model while partnering with Ethoca and Mastercard stakeholders to deliver secure, resilient technology solutions and drive observability, incident management, operational excellence, and continuous improvement.

The ideal candidate is customer- and employee-focused, intellectually curious, analytical, and comfortable leading through ambiguity in a fast-paced, highly secure environment.

Role:

• Lead and manage globally distributed application operations teams supporting mission-critical Java-based applications across on-premises infrastructure and Azure public cloud environments in a 24/7 support model.
• Provide strong leadership, coaching, and mentorship to application operations teams, driving employee development and a collaborative, high-performance culture.
• Provide escalation support to the team, including in-depth problem investigation and resolution of complex technical issues.
• Establish and promote sustainable incident management practices, including blameless post-incident reviews, escalation management, and continuous operational and process improvement.
• Champion application observability across logging, monitoring, and alerting through APIs and tools such as Azure Monitor, Dynatrace, Splunk, Zabbix, or similar platforms.
• Partner with Ethoca and Mastercard stakeholders to design, implement, operate, configure, and optimize secure, resilient, end-to-end technology solutions within a highly secure computing environment.
• Lead customer and regulatory audits, including PCI-DSS and SOC 2 compliance and annual disaster recovery exercises, while developing and maintaining high-quality technical documentation, procedures, and standards.
• Manage multiple concurrent projects while ensuring business-as-usual operational activities are consistently delivered.

All About You:

• Proven experience managing Azure public cloud services, Linux or Unix servers, and Java-based applications in secure, large-scale environments.
• Demonstrated technical leadership, coaching, mentorship, delegation, conflict management, and negotiation skills, with excellent written and verbal communication.
• Strong familiarity with observability and monitoring platforms such as Zabbix, Dynatrace, Splunk, Azure Monitor, or similar tools.
• Strong security and networking knowledge, including encryption, hardening, certificates, vulnerability management, PKI, SSH, VPN, and core networking concepts.
• Working knowledge of ITIL, ITSM, and operational best practices, with hands-on experience using tools such as Remedy, Jira, and Confluence.
• Strong problem-solving skills, including the ability to guide complex technical issue resolution, think quickly, and deliver effective solutions under pressure.
• Highly accountable and outcome-focused, with the ability to manage multiple initiatives, projects, and team activities in a fast-paced environment while delivering high-quality results on time.
• Proven ability to create, follow, and guide others in adhering to documented processes and procedures while staying current with emerging technologies.
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

Preferred:

• Experience supporting highly secure, regulated, or compliance-driven environments, including customer or regulatory audits such as PCI-DSS, SOC 2, or disaster recovery exercises.
• Relevant technical certifications in Azure, cloud operations, site reliability engineering, ITIL, security, or related disciplines.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $121,000 - $169,000 CAD

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More about this job

Responsibilities

Lead globally distributed application operations teams supporting mission-critical Java applications across on-premises and Azure cloud environments. Drive operational excellence through observability, incident management, and the delivery of secure, resilient technology solutions.

Requirements

Requires a Bachelor's degree in Computer Science or Engineering and proven experience managing Azure cloud services and Java applications in secure environments. Must possess strong technical leadership skills and familiarity with monitoring tools and security compliance standards.

Skills

Azure Public Cloud
Linux/Unix
Java
Site Reliability Engineering
Incident Management
Observability
PCI-DSS Compliance
SOC 2 Compliance
ITIL
ITSM
Technical Leadership
Problem Solving
Networking
Vulnerability Management
Disaster Recovery
Mentorship

Benefits

Discretionary Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Azure
Java
Linux
Unix
SRE
Dynatrace
Splunk
Zabbix
Azure Monitor
PCI-DSS
SOC 2
ITIL
ITSM
Remedy
Jira
Confluence
PKI
SSH
VPN
Encryption
Hardening
Vulnerability Management
Disaster Recovery
Application Operations
Cloud Operations
Observability
Incident Management
Technical Documentation
Security
Networking

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