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Added 6 mins ago
NS
Research Project Coordinator - The Department of Research
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Principal Investigator and Research Manager, the Project Coordinator/Analyst is responsible for the coordination of projects conducted within the Research department. This…
Added 6 mins ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
Business Systems Analyst (BSA), Contact Center
Added 21 mins ago
RI
Senior Business Analyst (Digital Transformation)
Rose International
St. John's, NL
- Full-time
…business functions and a modernized solution. The Senior Business Analyst will also support data migration activities including cleansing, conversion, mapping, reconciliation, and…
Added 21 mins ago
B
Analyst, Program / Project Control
Bombardier
Montreal, QC
- Full-time
Requisition 16256 Analyst, Program / Project Control
Added 36 mins ago
GO
Ecosystem Development Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
…analysis, program development, stakeholder engagement, and project coordination. This includes translating government priorities into actionable policy recommendations and program…
Added 51 mins ago
WB
Senior Analyst: Business Development
Whistler Blackcomb
Whistler, BC
- Full-time
The Senior Analyst, Business Development plays a key role in advancing Whistler Blackcomb’s business development priorities through partnership management, business analysis, and…
Added 52 mins ago
KA
Aircraft Maintenance Engineer - Structures Licensed
KF Aerospace
Kelowna, BC
- $38.03 to $45.65 CAD / hour
- Full-time
Be a part of our craft. Apply for the Project Estimating Analyst position at kfaero.ca/careers today!
Added 1 hour ago
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Sr. Infrastructure Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Public Service Delivery is seeking for Senior Infrastructure Analyst positions within the Strategy and Professional Support Services Branch under Capital Project Planning…
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Reporting to the Director, Program Reviews, the Senior Strategic Analyst will lead program reviews directed by Treasury Board and senior management in order to determine program…
Added 1 hour ago
A
Sr. Business Analyst
Affinity
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- Contract
On behalf of our public-sector client, Affinity is seeking a Sr. Business Analyst. The successful candidate will support the Motor Vehicle and Drivers Solution (MVAD) modernization…
Added 1 hour ago
A
Senior Consultant, Investment Consulting – Strategic Asset Allocation
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Added 1 hour ago
P&
Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
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Added 1 hour ago
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Trans Mountain
Calgary, AB
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Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Project Controls Reporting Analyst, Pacific Link. In this position, you will…
Added 1 hour ago
P
Business Analyst
Prophix
Remote, Canada
- Full-time
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Added 2 hours ago
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Member Services Clerk (Clerk B)
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Senior Analyst, Investor Relations
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Calgary, AB
- Full-time
…TransAlta’s engagement with capital markets. As the Senior Analyst, Investor Relations, you will help shape how the Company’s strategy, performance and capital allocation are communicated…
Added 2 hours ago
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Cybersecurity Data Analytics & AI Analyst - 12-Month Internship
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Oakville, ON
- Full-time
…capabilities, improve system documentation, and support global project coordination within the cybersecurity…
Added 2 hours ago
FN
Senior Analyst, Planning
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As Senior Analyst, Planning, you will lead strategic and operational planning processes, frameworks, and environmental scans across the FNHA to guide executive decision-making. In this…
Added 2 hours ago
Ecosystem Development Specialist
Innovation and New Technology
Winnipeg, MB
…analysis, program development, stakeholder engagement, and project coordination. This includes translating government priorities into actionable policy recommendations and program…
Added 2 hours ago
Sr. Infrastructure Analyst
Public Service Delivery
Winnipeg, MB
The Department of Public Service Delivery is seeking for Senior Infrastructure Analyst positions within the Strategy and Professional Support Services Branch under Capital Project Planning…
Added 2 hours ago
P
Business Analyst
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
As a Business Analyst on the Professional Services team, you will work directly with finance leaders at client organizations to implement and configure Prophix One, our Financial…
Added 2 hours ago
AB
Client Data Analyst
AGA Benefit Solutions
Markham, ON
- Full-time
Reporting to the Director of Specialized Markets, the Client Data Analyst will be mainly responsible of providing support to the Specialized Markets team regarding different tasks and…
Added 2 hours ago
KR
Data Governance consultant
KTek Resourcing
Toronto, ON
- Full-time
Senior Data Governance Consultant / Data Analyst
Added 2 hours ago
C
HR Technology Senior Analyst-EN
CAE
Montreal, QC
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As a member of the Global HR Technology team, the HR Technology Senior Analyst acts as a key partner between HR functions and technology. The role focuses on understanding business needs,…

Mastercard

Senior Analyst, Customer Performance, Brand-1

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Customer Performance, Brand-1BRAM Operations and Enablement, Senior Analyst

Overview

Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.

• Do you have experience supporting operations, enablement, risk, compliance, audit, or merchant monitoring programs?
• Do you have knowledge of operational controls, case management, data analysis, reporting, or customer risk monitoring practices?
• Are you a high performer with strong attention to detail, analytical discipline, and project coordination skills?
• Are you collaborative, process-oriented, and able to support scalable capabilities across a global organization?

Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.

Role

• Execute day-to-day operational and enablement activities that support the global BRAM program, including documentation, reporting, workflow coordination, and stakeholder follow-up
• Support implementation and maintenance of operating procedures, controls, documentation standards, quality assurance practices, and governance routines established by BRAM leadership
• Assist with operational support for investigative assessment decisions by collecting information, organizing case materials, documenting outcomes, and helping confirm process adherence
• Maintain and update playbooks, training materials, process guidance, templates, and knowledge-management resources for the BRAM Investigation Team and related stakeholders
• Assist with the development of AI-enabled monitoring and advanced analytics capabilities to identify emerging risk trends, support prioritization, and improve program oversight at scale
• Coordinate operational workflows, escalation routing, repeat-offender tracking, case assignment support, testing logistics, and referral intake processes
• Partner with the BRAM Investigation Team and cross-functional stakeholders to support timely execution, clear documentation, and consistent handoffs
• Assist with updates to standards, procedures, and program materials related to BRAM operations, merchant monitoring, customer escalation governance, and Specialty Merchant requirements
• Perform quality assurance checks on investigation documentation, workflow adherence, data completeness, and assessment support materials, identifying trends, inconsistencies, data gaps, and opportunities for process improvement while escalating case-direction questions to BRAM Investigations
• Support case tracking and case management activities, including user testing, implementation support, enhancement prioritization, data validation, reporting inputs, and user adoption support
• Prepare data analysis, recurring reports, dashboards, and operational insights to support leadership visibility, program performance tracking, customer risk governance, and continuous improvement
• Support Merchant Monitoring Program operations through reporting, data review, process documentation, issue tracking, and stakeholder coordination
• Assist with BRAM Announcements and internal quality assurance reviews across Brand Performance Programs by gathering inputs, tracking comments, and supporting review cycles

All About You

• Working knowledge of electronic payment processing; experience supporting operations, enablement, risk management, compliance, audit, merchant monitoring, or related disciplines
• 3-5 years’ experience supporting operational programs, risk assessments, monitoring activities, governance routines, or compliance program management, with demonstrated ability to document outcomes clearly and accurately
• Ability to review facts and circumstances, apply established standards and procedures, escalate issues appropriately, and support practical resolution of operational matters
• Experience supporting program governance, operational controls, customer risk escalation processes, case management systems, data quality, reporting practices, or merchant monitoring activities
• Strong attention to detail, highly organized, critical thinker able to follow multi-step processes, manage assigned workstreams, and identify practical opportunities to improve day-to-day execution
• Must be self-motivated and able to manage assigned responsibilities effectively with competing priorities
• Solid understanding of the card payment ecosystem, including key participants, transaction flows, acceptance models, and how risk can present across the network
• General cybersecurity awareness and acumen, including familiarity with common cyber-enabled threats, data protection considerations, and the role of strong security practices in protecting the payments ecosystem
• Experience, confidence and high level of tact and integrity due to regular interaction with internal and external stakeholders and exposure to confidential data
• Strong written and verbal communication skills, including ability to summarize issues clearly, document decisions accurately, and support stakeholder alignment
• Strong analytical, data interpretation, operational reporting, and problem-solving skills, with ability to identify trends and escalate insights for leadership review
• Must be able to work in a fast paced and dynamic environment, handle multiple priorities, consistently meet established deadlines, and deliver high-quality work
• Strong technical skills including Microsoft Office; experience with case management, reporting, analytics, monitoring, automation, or AI-enabled tools preferredMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $83,000 - $132,000 CAD

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More about this job

Responsibilities

Execute day-to-day operational activities for the BRAM program, including reporting, documentation, and workflow coordination. Partner with cross-functional teams to support merchant monitoring, risk assessments, and the implementation of AI-enabled analytics.

Requirements

Requires 3-5 years of experience in operational programs, risk management, or compliance within the payment processing industry. Candidates must possess strong analytical skills, attention to detail, and proficiency in Microsoft Office and case management tools.

Skills

Operational controls
Data analysis
Risk management
Compliance
Audit
Merchant monitoring
Case management
Project coordination
Reporting
Quality assurance
Governance
Analytical discipline
Stakeholder management
Cybersecurity awareness
Process improvement

Visa sponsorship

Not detected in the job text

Keywords

BRAM
Payment processing
Risk management
Compliance
Merchant monitoring
Operational controls
Data analysis
Governance
Quality assurance
Case management
Cybersecurity
AI-enabled monitoring
Reporting
Stakeholder management
Documentation
Workflow coordination
Audit
Process improvement
Microsoft Office
Ecosystem health

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