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Added 32 mins ago
TH
Receiving Associate Part Time - BURLINGTON
The Home Depot Canada
Burlington, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 32 mins ago
LC
Registered Pharmacy Technician - CPS
Loblaw Companies Limited
Mississauga, ON
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 46 mins ago
LC
Registered Pharmacy Technician - CPS
Loblaw Companies Limited
Burnaby, BC
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 46 mins ago
CI
Material Handler
Calian in Space & Technology
Saskatoon, SK
- Full-time
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All…
Added 46 mins ago
S
Invoice Export Control Associate
Siemens
Vaughan, ON
- Full-time
…important: making lives better with new ideas and the latest technology around the…
Added 46 mins ago
TH
Overnight Freight Associate Part Time - WOODBRIDGE
The Home Depot Canada
Woodbridge, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 46 mins ago
S
CEO Associate & Management Trainee
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
The Duty: Supporting the CEO with scheduling and high-detail logistics.
Added 46 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 46 mins ago
LD
Senior Manager, Fulfillment & Operations – Joe Fresh E-commerce
Loblaw Digital
Toronto, ON
- Full-time
…Working across Store Operations, Allocations, Finance, Product, Technology, Supply Chain, and logistics partners, you will optimize the fulfillment network, strengthen store execution, and…
Added 1 hour ago
TH
Lot Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 1 hour ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Burnaby, BC
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Burnaby, BC
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
LC
Registered Pharmacy Technician - CPS
Loblaw Companies Limited
Burnaby, BC
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
LC
Registered Pharmacy Technician - CPS
Loblaw Companies Limited
Calgary, AB
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Richmond Hill, ON
- Full-time
…workplace is not only pristine, contemporary, and driven by technology where you can enjoy stable fixed shifts and a predictable schedule, that brings balance to your…
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Support system enhancements and supply chain technology initiatives.
Added 3 hours ago
LD
Senior ILS Engineer
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Manager, Engineering the ILS Engineer supports logistics, product support, and reliability activities throughout the program lifecycle, including analyzing engineering…
Added 5 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…regulatory and safety activities, data and study systems, study logistics, stakeholder coordination, and study close-out. The role works closely with the Sponsor, investigators,…
Added 5 hours ago
SF
IT and ERP Manager
Select Food Products Limited
Toronto, ON
- Up to $100,000 CAD / year
- Full-time
Reporting to the Senior Director, Finance and IT, this role is Select Food Products’ hands-on business technology leader and owns the day-to-day performance, security, governance, and…
Added 6 hours ago
W
Technical Consultant II, Environmental Scientist
Worley
Edmonton, AB · Calgary, AB
- Full-time
…assessment, remediation, reclamation, and monitoring projects that support responsible development and long-term asset stewardship across Alberta and northern…
Added 8 hours ago
TH
Overnight Order Picker Full Time - BURLINGTON (Sun-Thurs)
The Home Depot Canada
Burlington, ON
- Full-time
…candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly…
Added 10 hours ago
HW
Financial Controller
H.C. Winter Search
Brampton, ON
- Full-time
AMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data and…
Added 10 hours ago
PC
Learning and Development Business Partner
Post Consumer Brands
Niagara Falls, ON
- Full-time
…ago. Today, more than 150 team members work at the plant and support the local food bank and other community organizations. The Niagara Falls plant is just down the road from the iconic and…
Added 10 hours ago
KM
Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)
Konica Minolta Business Solutions (Canada) Ltd.
Mississauga, ON · Montreal, QC · Ottawa, ON
- Full-time
…Offer. The role will assist with the activities required to support the compliancy and deliverables as outlined in the contract terms and conditions as well as meet monthly, quarterly, and…
Added 10 hours ago
BR
Administrative officer
Black River Logistics ltd
Rosser, MB
- From $31.5 CAD / hour
- Full-time
- On-site

Mastercard

Senior Analyst, Customer Performance, Brand-1

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Customer Performance, Brand-1BRAM Operations and Enablement, Senior Analyst

Overview

Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.

• Do you have experience supporting operations, enablement, risk, compliance, audit, or merchant monitoring programs?
• Do you have knowledge of operational controls, case management, data analysis, reporting, or customer risk monitoring practices?
• Are you a high performer with strong attention to detail, analytical discipline, and project coordination skills?
• Are you collaborative, process-oriented, and able to support scalable capabilities across a global organization?

Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.

Role

• Execute day-to-day operational and enablement activities that support the global BRAM program, including documentation, reporting, workflow coordination, and stakeholder follow-up
• Support implementation and maintenance of operating procedures, controls, documentation standards, quality assurance practices, and governance routines established by BRAM leadership
• Assist with operational support for investigative assessment decisions by collecting information, organizing case materials, documenting outcomes, and helping confirm process adherence
• Maintain and update playbooks, training materials, process guidance, templates, and knowledge-management resources for the BRAM Investigation Team and related stakeholders
• Assist with the development of AI-enabled monitoring and advanced analytics capabilities to identify emerging risk trends, support prioritization, and improve program oversight at scale
• Coordinate operational workflows, escalation routing, repeat-offender tracking, case assignment support, testing logistics, and referral intake processes
• Partner with the BRAM Investigation Team and cross-functional stakeholders to support timely execution, clear documentation, and consistent handoffs
• Assist with updates to standards, procedures, and program materials related to BRAM operations, merchant monitoring, customer escalation governance, and Specialty Merchant requirements
• Perform quality assurance checks on investigation documentation, workflow adherence, data completeness, and assessment support materials, identifying trends, inconsistencies, data gaps, and opportunities for process improvement while escalating case-direction questions to BRAM Investigations
• Support case tracking and case management activities, including user testing, implementation support, enhancement prioritization, data validation, reporting inputs, and user adoption support
• Prepare data analysis, recurring reports, dashboards, and operational insights to support leadership visibility, program performance tracking, customer risk governance, and continuous improvement
• Support Merchant Monitoring Program operations through reporting, data review, process documentation, issue tracking, and stakeholder coordination
• Assist with BRAM Announcements and internal quality assurance reviews across Brand Performance Programs by gathering inputs, tracking comments, and supporting review cycles

All About You

• Working knowledge of electronic payment processing; experience supporting operations, enablement, risk management, compliance, audit, merchant monitoring, or related disciplines
• 3-5 years’ experience supporting operational programs, risk assessments, monitoring activities, governance routines, or compliance program management, with demonstrated ability to document outcomes clearly and accurately
• Ability to review facts and circumstances, apply established standards and procedures, escalate issues appropriately, and support practical resolution of operational matters
• Experience supporting program governance, operational controls, customer risk escalation processes, case management systems, data quality, reporting practices, or merchant monitoring activities
• Strong attention to detail, highly organized, critical thinker able to follow multi-step processes, manage assigned workstreams, and identify practical opportunities to improve day-to-day execution
• Must be self-motivated and able to manage assigned responsibilities effectively with competing priorities
• Solid understanding of the card payment ecosystem, including key participants, transaction flows, acceptance models, and how risk can present across the network
• General cybersecurity awareness and acumen, including familiarity with common cyber-enabled threats, data protection considerations, and the role of strong security practices in protecting the payments ecosystem
• Experience, confidence and high level of tact and integrity due to regular interaction with internal and external stakeholders and exposure to confidential data
• Strong written and verbal communication skills, including ability to summarize issues clearly, document decisions accurately, and support stakeholder alignment
• Strong analytical, data interpretation, operational reporting, and problem-solving skills, with ability to identify trends and escalate insights for leadership review
• Must be able to work in a fast paced and dynamic environment, handle multiple priorities, consistently meet established deadlines, and deliver high-quality work
• Strong technical skills including Microsoft Office; experience with case management, reporting, analytics, monitoring, automation, or AI-enabled tools preferredMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $83,000 - $132,000 CAD

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More about this job

Responsibilities

Execute day-to-day operational activities for the BRAM program, including reporting, documentation, and workflow coordination. Partner with cross-functional teams to support merchant monitoring, risk assessments, and the implementation of AI-enabled analytics.

Requirements

Requires 3-5 years of experience in operational programs, risk management, or compliance within the payment processing industry. Candidates must possess strong analytical skills, attention to detail, and proficiency in Microsoft Office and case management tools.

Skills

Operational controls
Data analysis
Risk management
Compliance
Audit
Merchant monitoring
Case management
Project coordination
Reporting
Quality assurance
Governance
Analytical discipline
Stakeholder management
Cybersecurity awareness
Process improvement

Visa sponsorship

Not detected in the job text

Keywords

BRAM
Payment processing
Risk management
Compliance
Merchant monitoring
Operational controls
Data analysis
Governance
Quality assurance
Case management
Cybersecurity
AI-enabled monitoring
Reporting
Stakeholder management
Documentation
Workflow coordination
Audit
Process improvement
Microsoft Office
Ecosystem health

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