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Added 12 mins ago
T
Personal Banking Associate Trainee
TD
Okotoks, AB
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 12 mins ago
T
PIA Client Service Associate
TD
Regina, SK
- Full-time
…value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor…
Added 12 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 12 mins ago
T
Customer Experience Associate - Campbell River
TD
Campbell River, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 12 mins ago
T
Personal Banking Associate Trainee - Repentigny
TD
Repentigny, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 12 mins ago
T
Customer Experience Associate - Korean and/or Mandarin Language Skills an Asset
TD
North Vancouver, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 12 mins ago
C
Client Associate (IR licensed) CIBC Wood Gundy
CIBC
St. John's, NL
- Full-time
As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through dedicated relationship management, trusted investment advice and…
Added 28 mins ago
WM
Associés aux ventes – temps plein - Carrefour Laval
Wow! Mobile Boutique
Laval, QC
- Full-time
…de notre activité. Nous nous concentrons sur une expérience client personnalisée, en fournissant des solutions des principaux opérateurs de services sans fil au Canada, TELUS, Rogers,…
Added 58 mins ago
C
Associate Site Director (Onsite)
CNX
Chatham-Kent, ON · CAN Chatham
- Full-time
Join a world-class team in CAN Chatham, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a…
Added 58 mins ago
C
Associate Financial Advisor - Rouyn-Noranda
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 58 mins ago
C
Financial Associate CIBC Wood Gundy
CIBC
Toronto, ON
- Full-time
As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios and develop new business. You will directly engage with…
Added 58 mins ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON · FCP
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 1 hour ago
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Mail Processing Associate II
FIS
Canada
- Full-time
As a Mail Processing Associate II, you will play a critical role in supporting the daily management of physical and electronic securities correspondence, mail distribution, document…
Added 1 hour ago
FG
Securities Operations Associate II
FIS Global
Toronto, ON
- Full-time
- Other
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Added 1 hour ago
A
Human Resources Business Partner (4-Month Contract)
Acosta
Mississauga, ON
- Full-time
The HRBP functions in a strategic business partner role to provide and facilitate HR strategies and services. In this role you will serve as the primary HR contact to Department Head (s)…
Added 2 hours ago
Store Associate
Sherwin-Williams
Parksville, BC
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C&
Assistant Facilities Manager
Cushman & Wakefield
Toronto, ON
- Full-time
…assigned facility or campus. This includes oversight of janitorial services, life-safety systems, engineering functions, site services, and general maintenance. All activities must align…
Added 2 hours ago
MF
District Sales Associate
Mackenzie Financial Corporation
Calgary, AB
- Other
…billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 3 hours ago
RJ
Associate Financial Advisor/Financial Advisor
Raymond James
Vancouver, BC
- Full-time
Sophia Financial Group (sophiafinancial.ca) is an independent agency of Raymond James Ltd. We are seeking an Associate/ Financial Advisor to work in our west side Vancouver office. Our…
Added 3 hours ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 3 hours ago
MF
District Sales Associate
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 3 hours ago
MF
District Sales Associate
Mackenzie Financial Corporation
Vancouver, BC
- Other
…billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 3 hours ago
CP
Member Care Associate (Bilingual)
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
Participate in related projects as assigned by the Manager, Client Services
Added 3 hours ago
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Associate Property Manager
BGIS
Quebec, QC
- Full-time
Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop,…
Added 4 hours ago
DF
Analyst/Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Toronto, ON
- Full-time
The Canadian Wealth Management Group is part of Dimensional’s Global Client Group (GCG). GCG is Dimensional’s distribution arm, comprising sales channels that target a diverse client set.…

Mastercard

Senior Specialist, Customer Success

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer SuccessAssociate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services 

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

All About Us 

The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business & Market Intelligence (B&MI) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the B&MI product suite business in the region

All About the Role 

Make an impact as an Associate Managing Consultant, Customer Success Product Specialist, Advisors Client Services

 

Advisors CS-SPD is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by: 

Project management and delivery of new and complex products, platforms and services to market smoothly and efficiently 

Building strong credible relationships with our clients and internal stakeholders

Act as ‘voice of the customer’ internally and use these valuable feedback / insights to drive customer experience

Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions

Acting as the knowledge expert on products and solutions and the most effective means of implementation

As an Associate Managing Consultant, you will develop a deep understanding of our product features & functionalities and be responsible for the successful delivery of our solutions (where required) that drives value for our clients.  

Your Responsibilities

You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, derive insights and ultimately support our customers in their strategic goals 

Engage with startup and fintech founders to help them join and get most value from our Innovation solutions and engagement programs.

Conduct product demonstration, training and hosting webinars.

Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met.

Research and deliver solutions for complex problems and respond to inquiries  

Identify areas of improvement, track project & task updates, and identify clients at risk of churning 

Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features.

Realise operational efficiencies in the way solutions are delivered to customers

Demonstrate a commercial mindset in identifying cross-sell and up-sell of solutions

Drive license retention and identify new logos to support commercial goals

Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions.

Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks.

All About You

Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables

Execute a data-driven approach to defining priorities and tracking success

Demonstrating a customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-users

Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker.

Exceptional analytical and quantitative problem-solving skills

Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork.

Demonstrated ability to develop relationships with both mid- and executive-level customer contacts.

All About Your Education & Skills 

Bachelor’s degree or equivalent qualification.

Fluent local office language and English required; other languages desirable. 

Comfortable with significant customer interaction and excited to build executive-level relationships. 

Advanced Word, Excel, and PowerPoint skills required.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $83,000 - $132,000 CAD

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More about this job

Responsibilities

The role involves managing the delivery of complex products and solutions while acting as a strategic coach to help customers achieve their business goals. You will serve as the voice of the customer internally to drive product enhancements and identify commercial opportunities for growth.

Requirements

Candidates must possess a bachelor's degree and proven experience in customer delivery or consulting with a strong focus on data-driven problem solving. Excellent communication skills and the ability to build relationships with both business and technical stakeholders are essential.

Skills

Customer Success
Project Management
Consulting
Product Demonstration
Data Analysis
Relationship Management
Strategic Planning
Business Intelligence
Client Engagement
Presentation Skills
Problem Solving
Cross-selling
Up-selling
Technical Implementation
Stakeholder Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Mastercard
Advisors Client Services
Business & Market Intelligence
Project Management
Consulting
Fintech
Innovation
Data-driven
Product Specialist
Stakeholder Management
Client Retention
Cross-sell
Up-sell
Webinars
Strategic Insights
Financial Institutions
Retailers
Telecommunications
Travel
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Commercial Mindset
Customer Experience
Implementation
Scalability
Relationship Building
Analytical Skills
Quantitative Problem-solving

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