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Added 4 mins ago
WCD - Indigenous Relations Liaison (Winnipeg)
Kiewit
Winnipeg, MB
…internal functional support. As a relatonship builder, you partner with First Nations, Métis and Inuit communities and organizations to support meaningful project participation through…
Added 4 mins ago
Senior Advisor, Employee Relations
VIA Rail Canada
Montreal, QC
…expert, you will assist the Human Resources team and their client groups on a wide variety of labour relations issues. You will share your experience and knowledge with the intention of…
Added 4 mins ago
Credit Solutions Associate, Canadian Commercial Banking (Mississuaga or Markham, Ontario)
Scotiabank
Markham, ON
Partner closely with Client Relationship Managers to support a portfolio of existing and prospective commercial clients.
Added 4 mins ago
Senior Manager, Client Insights & Measurement - Client Experience Management Office
Scotiabank
Toronto, ON
As a Senior Manager, Client Insights and Measurement, you will be responsible for conducting client research and turning data into actionable strategies that drive client engagement and…
Added 4 mins ago
Director, Banking Operations
The Canada Life Assurance Company
Winnipeg, MB · London, ON
Partner with the leader of Strategic Initiatives for Banking Operations and Client Cash Management to align operational priorities, support the delivery of strategic initiatives, manage…
Added 4 mins ago
Client Relationship Executive
The Canada Life Assurance Company
Winnipeg, MB · Regina, SK
As a Client Relationship Executive, you will be responsible for the strategic management and growth of a portfolio of Workplace Retirement clients. You will act as a trusted partner to plan…
Added 17 mins ago
Project Manager / Site Supervisor – Regional Roads
WSP in Canada
AB · Alberta, Canada
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 17 mins ago
Sr. UI/UX Designer
Cognizant
Halifax, NS
$92,000 to $106,000 CAD / year
Full-time
Partner with development teams during Agile delivery cycles to ensure design intent is accurately implemented.
Added 17 mins ago
Business Analyst - Salesforce
Procom
Toronto, ON
$35.2 to $44 CAD / hour
Contract
On behalf of our Banking client, Procom is searching for a Business Analyst - Salesforce for a 7 month contract role. This position is a hybrid position with 3 days onsite at our client’s…
Added 17 mins ago
Intermediate Structural Engineer - Resources
WSP in Canada
Regina, SK
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 17 mins ago
Intermediate Structural Engineer - Resources
WSP in Canada
SK · Saskatchewan, Canada
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 17 mins ago
Senior Civil Designer, Land Development
WSP in Canada
AB · Edmonton, AB
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 17 mins ago
Senior Blasting and Vibration Consultant
WSP in Canada
Toronto, ON
Full-time
Prepare high‑quality technical documentation: studies, reports, specifications, cost estimates, and client presentations.
Added 17 mins ago
Technical Lead & Project Manager (Roofing), Building Sciences
WSP in Canada
Toronto, ON
Full-time
…projects, ensuring deliverables meet WSP standards and align with client objectives, industry best practices, and regulatory requirements. You will provide technical oversight throughout…
Added 17 mins ago
Intermediate Environmental Scientist/Technician
WSP in Canada
AB · Edmonton, AB
Full-time
You will ensure implementation of corporate and client safety programs on all projects.
Added 17 mins ago
Partner/Client Success Specialist
AspiringIT
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
$20 to $24 CAD / hour
Contract
We are seeking a Partner/Client Success Specialist to serve as the first point of contact for partners accessing client's partner portal. This role focuses on delivering an exceptional…
Added 17 mins ago
Experienced Metallurgical and Special Process Engineer
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 17 mins ago
Senior Blasting and Vibration Consultant
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
Full-time
Prepare high‑quality technical documentation: studies, reports, specifications, cost estimates, and client presentations.
Added 17 mins ago
Experienced Metallurgical and Special Process Engineer
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 17 mins ago
Senior Blasting and Vibration Consultant
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
Full-time
Prepare high‑quality technical documentation: studies, reports, specifications, cost estimates, and client presentations.
Added 17 mins ago
Experienced Metallurgical and Special Process Engineer
WSP in Canada
Thunder Bay, ON
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 17 mins ago
Business Leader
Serv Recruitment
Kelowna, BC
Full-time
Serv, a global executive recruitment partner, is hiring on behalf of our client Martell Group for a Business Leader to run Winly.
Added 17 mins ago
Technical Lead & Project Manager (Roofing), Building Sciences
WSP in Canada
Vaughan, ON
Full-time
…projects, ensuring deliverables meet WSP standards and align with client objectives, industry best practices, and regulatory requirements. You will provide technical oversight throughout…
Added 17 mins ago
Intermediate Structural Engineer - Resources
WSP in Canada
Saskatoon, SK
Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 17 mins ago
Change Manager / Gestionnaire du changement
Maples Group
Montreal, QC
Full-time
…teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues…

Mastercard

Senior Specialist, Customer Success

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer SuccessAssociate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services 

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

All About Us 

The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business & Market Intelligence (B&MI) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the B&MI product suite business in the region

All About the Role 

Make an impact as an Associate Managing Consultant, Customer Success Product Specialist, Advisors Client Services

 

Advisors CS-SPD is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by: 

Project management and delivery of new and complex products, platforms and services to market smoothly and efficiently 

Building strong credible relationships with our clients and internal stakeholders

Act as ‘voice of the customer’ internally and use these valuable feedback / insights to drive customer experience

Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions

Acting as the knowledge expert on products and solutions and the most effective means of implementation

As an Associate Managing Consultant, you will develop a deep understanding of our product features & functionalities and be responsible for the successful delivery of our solutions (where required) that drives value for our clients.  

Your Responsibilities

You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, derive insights and ultimately support our customers in their strategic goals 

Engage with startup and fintech founders to help them join and get most value from our Innovation solutions and engagement programs.

Conduct product demonstration, training and hosting webinars.

Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met.

Research and deliver solutions for complex problems and respond to inquiries  

Identify areas of improvement, track project & task updates, and identify clients at risk of churning 

Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features.

Realise operational efficiencies in the way solutions are delivered to customers

Demonstrate a commercial mindset in identifying cross-sell and up-sell of solutions

Drive license retention and identify new logos to support commercial goals

Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions.

Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks.

All About You

Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables

Execute a data-driven approach to defining priorities and tracking success

Demonstrating a customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-users

Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker.

Exceptional analytical and quantitative problem-solving skills

Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork.

Demonstrated ability to develop relationships with both mid- and executive-level customer contacts.

All About Your Education & Skills 

Bachelor’s degree or equivalent qualification.

Fluent local office language and English required; other languages desirable. 

Comfortable with significant customer interaction and excited to build executive-level relationships. 

Advanced Word, Excel, and PowerPoint skills required.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $83,000 - $132,000 CAD

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More about this job

Responsibilities

The role involves managing the delivery of complex products and solutions while acting as a strategic coach to help customers achieve their business goals. You will serve as the voice of the customer internally to drive product enhancements and identify commercial opportunities for growth.

Requirements

Candidates must possess a bachelor's degree and proven experience in customer delivery or consulting with a strong focus on data-driven problem solving. Excellent communication skills and the ability to build relationships with both business and technical stakeholders are essential.

Skills

Customer Success
Project Management
Consulting
Product Demonstration
Data Analysis
Relationship Management
Strategic Planning
Business Intelligence
Client Engagement
Presentation Skills
Problem Solving
Cross-selling
Up-selling
Technical Implementation
Stakeholder Management
Communication

Visa sponsorship

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Keywords

Customer Success
Mastercard
Advisors Client Services
Business & Market Intelligence
Project Management
Consulting
Fintech
Innovation
Data-driven
Product Specialist
Stakeholder Management
Client Retention
Cross-sell
Up-sell
Webinars
Strategic Insights
Financial Institutions
Retailers
Telecommunications
Travel
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Commercial Mindset
Customer Experience
Implementation
Scalability
Relationship Building
Analytical Skills
Quantitative Problem-solving

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