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Added 2 hours ago
SB
Sales Specialist | Photography Studio | $67,000–$75,000
Studio Belle
Calgary, AB
- Full-time
This is not just booking role, and it is not a retail role. It is the most important relationship in a client's Studio Belle journey, held by one person from beginning to end.
Added 2 hours ago
WS
Service Centre Outbound Specialist (Fixed Term)
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Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 3 hours ago
I
Sales And Branding Specialist
INDI&I
Markham, ON
- Full-time
Role Description The Sales and Branding Specialist is a full-time, on-site role based in Markham, ON. This role is responsible for promoting INDI&I’s products and services, building brand…
Added 5 hours ago
BV
Administrative Assistant
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- $50,000 to $55,000 CAD / year
- Full-time
Experience in administrative support, sales support, coordination, customer service, or a related role.
Added 8 hours ago
SM
RQ00827 – Specialized IT Consultant – Senior
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- Full-time
…enterprise system integration. The successful candidate will support the IBM Maximo Manage implementation for the Corporate Real Estate Management Division, contributing to solution design,…
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RQ00812 – Business Intelligence Specialist – Oracle – Senior
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RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
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Client: Ministry of Public and Business Service Delivery and Procurement – RQ11822
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RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
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We are seeking a Senior Systems Testing/QA Specialist with extensive experience in quality assurance, software testing, test automation, and enterprise application validation. The ideal…
Added 8 hours ago
ED
Technical Support & Inside Sales Specialist (VFD / Servo Drives)
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Toronto, ON · North York, ON
- Part-time
We are seeking a versatile VFD/Servo Technologist with a passion for Customer Service and Sales to join our team on a part-time basis (2–3 days/week) leading to full time. This role bridges…
Added 9 hours ago
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Health, Safety and Environment Specialist and Project Management Assistant
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Non-Compliance Follow-Up: The Specialist shall document all non-conformities, inform the Client, and monitor corrective actions through to resolution;
Added 9 hours ago
AC
Health, Safety and Environment Specialist and Project Management Assistant
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Montreal, QC
- Full-time
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RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
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Toronto, ON
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Added 9 hours ago
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Accounts Receivable Specialist
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- $60,000 to $65,000 CAD / year
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Added 10 hours ago
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Laboratory Quality Assurance Specialist - St. John's
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Added 11 hours ago
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Elevated Support Senior Specialist
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Added 12 hours ago
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RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
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Added 13 hours ago
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RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
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Added 13 hours ago
NB
Banking Advisor
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Refer your clients to your specialist colleagues for their specific needs.
Added 13 hours ago
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VIVCI - CONSEILLER BANCAIRE
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Refer your clients to your specialist colleagues for their specific needs.

Closed listing

Mastercard

Senior Specialist, Customer Success

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer SuccessAssociate Managing Consultant, Customer Success, Product Specialist, Advisors Client Services 

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

All About Us 

The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business & Market Intelligence (B&MI) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the B&MI product suite business in the region

All About the Role 

Make an impact as an Associate Managing Consultant, Customer Success Product Specialist, Advisors Client Services

 

Advisors CS-SPD is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by: 

Project management and delivery of new and complex products, platforms and services to market smoothly and efficiently 

Building strong credible relationships with our clients and internal stakeholders

Act as ‘voice of the customer’ internally and use these valuable feedback / insights to drive customer experience

Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions

Acting as the knowledge expert on products and solutions and the most effective means of implementation

As an Associate Managing Consultant, you will develop a deep understanding of our product features & functionalities and be responsible for the successful delivery of our solutions (where required) that drives value for our clients.  

Your Responsibilities

You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, derive insights and ultimately support our customers in their strategic goals 

Engage with startup and fintech founders to help them join and get most value from our Innovation solutions and engagement programs.

Conduct product demonstration, training and hosting webinars.

Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met.

Research and deliver solutions for complex problems and respond to inquiries  

Identify areas of improvement, track project & task updates, and identify clients at risk of churning 

Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features.

Realise operational efficiencies in the way solutions are delivered to customers

Demonstrate a commercial mindset in identifying cross-sell and up-sell of solutions

Drive license retention and identify new logos to support commercial goals

Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions.

Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks.

All About You

Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables

Execute a data-driven approach to defining priorities and tracking success

Demonstrating a customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-users

Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker.

Exceptional analytical and quantitative problem-solving skills

Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork.

Demonstrated ability to develop relationships with both mid- and executive-level customer contacts.

All About Your Education & Skills 

Bachelor’s degree or equivalent qualification.

Fluent local office language and English required; other languages desirable. 

Comfortable with significant customer interaction and excited to build executive-level relationships. 

Advanced Word, Excel, and PowerPoint skills required.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $83,000 - $132,000 CAD

About employer

More about this job

Responsibilities

The role involves managing the delivery of complex products and solutions while acting as a strategic coach to help customers achieve their business goals. You will serve as the voice of the customer internally to drive product enhancements and identify commercial opportunities for growth.

Requirements

Candidates must possess a bachelor's degree and proven experience in customer delivery or consulting with a strong focus on data-driven problem solving. Excellent communication skills and the ability to build relationships with both business and technical stakeholders are essential.

Skills

Customer Success
Project Management
Consulting
Product Demonstration
Data Analysis
Relationship Management
Strategic Planning
Business Intelligence
Client Engagement
Presentation Skills
Problem Solving
Cross-selling
Up-selling
Technical Implementation
Stakeholder Management
Communication

Visa sponsorship

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Keywords

Customer Success
Mastercard
Advisors Client Services
Business & Market Intelligence
Project Management
Consulting
Fintech
Innovation
Data-driven
Product Specialist
Stakeholder Management
Client Retention
Cross-sell
Up-sell
Webinars
Strategic Insights
Financial Institutions
Retailers
Telecommunications
Travel
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Commercial Mindset
Customer Experience
Implementation
Scalability
Relationship Building
Analytical Skills
Quantitative Problem-solving

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