Find work in Canada.

323,433 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 hours ago
Technical Writer/Trainer
BGIS
Markham, ON
Full-time
Practical experience translating complex workflows into clear user guidance.
Added 16 hours ago
Software Developer II (Technical Writing)
Warner Bros. Discovery
Ottawa, ON
Full-time
Create and maintain clear, user-friendly documentation that sets the standard for our organization.
Added 1 day ago
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
3-5 years Service Writer experience, or in a similar field.
Added 1 day ago
Technical Writer – Banking Domain (LoanIQ / DEAL)
E-Solutions
Toronto, ON
Contract
We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and…
Added 2 days ago
UX WRITER (6 month contract)
The Home Depot Canada
Toronto, ON
Full-time
At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around…
Added 2 days ago
RÉDACTEUR, EXPÉRIENCE D’UTILISATEUR – CAN
The Home Depot Canada
Toronto, ON
Full-time
At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around…
Added 3 days ago
Technical Writer
RTX
Ottawa, ON
Full-time
…engineering drawings, schematics, and documentation to develop user-friendly technical manuals and other…
Added 3 days ago
Full-Stack Developer – Regular Full-Time
Staccato
Canada
Full-time
At Staccato, we’ve built an AI co-writer for music producers, enabling them to unlock a constant state of creative flow. Our flagship product helps artists create, extend, and rewrite music…
Added 3 days ago
AI Inference Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
…like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating…
Added 3 days ago
Technical Writer
Actalent
North Vancouver, BC
Contract
The Technical Writer provides technical writing services in support of Integrated Logistics Support (ILS) deliverables within a defense environment. In this role, you collaborate closely…
Added 4 days ago
Senior UX Writer
Alquemy Search & Consulting
Vancouver, BC
Full-time
We are looking for a Senior UX Writer / Senior Content Designer to help shape clear, useful, and engaging experiences across complex B2B products.
Added 4 days ago
Senior Content Designer
Alquemy Search & Consulting
Vancouver, BC
$40 to $58 CAD / hour
Contract
Senior UX Writer / Senior Content Designer (6 months contract)
Added 5 days ago
Technical Writer
SPECTRAFORCE
Toronto, ON · Scarborough, ON
Contract
Strong experience creating technical documentation, user guides, SOPs, training materials, process documentation, and knowledge-base content.
Added 5 days ago
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Two (2) years Workday full cycle system implementation and hands-on experience in suing Workday Report writer, worksheets, and discover board
Added 5 days ago
User Experience Writer
Photon
Mississauga, ON
Full-time
We are looking for a passionate and strategic UX Writer who will play a pivotal role in shaping the user experience through well-crafted and user-focused content. As a UX Writer, you will…
Added 5 days ago
Technical Writer
Sonovision Canada - Ortec Group
ON · Ontario, Canada
$26 to $40 CAD / hour
Full-time
…and defense programs in the world. We are seeking a Technical Writer with strong expertise in XML/SGML-based structured authoring, S1000D, and ATA iSpec 2200. Your work will transform…
Added 5 days ago
Engineering Technical Writer
Stellar Recruitment Inc.
North Vancouver, BC
$42 to $48 CAD / hour
Contract
Bachelor’s degree in Technical Writing, Engineering, Communications, English, or a related discipline, combined with a minimum of 2+ years of technical writing or documentation experience.
Added 8 days ago
Financial Policy Design and Engagement Strategist-Management Analyst 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…expertise. You will bring the discipline of an excellent technical writer: asking precise questions, identifying missing information, organizing complex material, writing in plain language,…
Added 16 days ago
Social Community Management - Co-op Student
Loblaw Companies Limited
Toronto, ON
Full-time
The pay range for the co-op student role will reflect factors such as the candidate's experience, academic level, and the specific skillset required for the role.
Added 25 days ago
Software Engineer - Identity & Authorization
Baseten
Montreal, QC
$240,000 to $285,000 USD / year
Full-time
…like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating…
Added 8 days ago
Engineering Manager, Forward Deployed Engineering (LLM)
Baseten
Toronto, ON
$260,000 to $380,000 USD / year
Full-time
…like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating…
Added 9 days ago
Analyst, Product Support
Bombardier
Dorval, QC
Full-time
Understand end user (writer, illustrator, publisher, technician) needs, effectively manage priorities, and deliver reliable application support in a fast paced, multiproject environment.
Added 9 days ago
Senior Specialist, Customer Success
Mastercard
Toronto, ON
Full-time
…competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value…
Added 9 days ago
Frontend Engineer - Dedicated Inference
Baseten
Toronto, ON
$190,000 to $300,000 USD / year
Full-time
Strong product intuition and empathy for the user experience
Added 9 days ago
Rédacteur.trice UX Francophone / French-speaker UX Writer (contrat de 12 mois renouvelable)
Turbulent a Cloud Imperium Company
Montreal, QC
Full-time
Our UX writing team is currently looking for a writer specializing in user experience and other short-form content (microcopy).

Mastercard

Senior Specialist, Customer Success

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer SuccessOur Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

All About Us

The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business & Market Intelligence (B&MI) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the B&MI product suite business in the region

All About the Role

The Associate Managing Consultant, Customer Success Product Specialist for the Start Path Corporate Membership is responsible for driving customer adoption, satisfaction, retention, and long-term value realization for Start Path

Advisors CS-SPD is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:

· Project management and delivery of new and complex products, platforms and services to market smoothly and efficiently

· Building strong credible relationships with our clients and internal stakeholders

· Act as ‘voice of the customer’ internally and use these valuable feedback / insights to drive customer experience

· Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions

· Acting as the knowledge expert on products and solutions and the most effective means of implementation

As an Associate Managing Consultant, you will develop a deep understanding of our product features & functionalities and be responsible for the successful delivery of our solutions (where required) that drives value for our clients.

Your Responsibilities

· You will act as a coach for our customers. Your coaching efforts will support in enabling customers to leverage the Start Path Corporate Membership program to add value for their businesses, derive insights and ultimately support our customers in their strategic goals

· Engage with startup and fintech founders to help them join and get most value from our Innovation solutions and engagement programs.

· Organize, plan and execute the Discovery Sessions and Quarterly Innovation Reviews with customers to share the program insights

· Conduct product demonstration, training and hosting webinars.

· Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met.

· Lead and oversee delivery and implementation of innovation products, platforms, and services including Sandbox as a Service and Fintech Scanner

· Develop market scans for customers leveraging the Fintech Scanner solution

· Research and deliver solutions for complex problems and respond to inquiries

· Identify areas of improvement, track project & task updates, and identify clients at risk of churning

· Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features.

· Realise operational efficiencies in the way solutions are delivered to customers

· Demonstrate a commercial mindset in identifying cross-sell and up-sell of solutions

· Drive license retention and identify new logos to support commercial goals

· Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions.

· Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks.

All About You

· Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables

· Execute a data-driven approach to defining priorities and tracking success

· Demonstrating a customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-users

· Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker.

· Exceptional analytical and quantitative problem-solving skills

· Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork.

· Demonstrated ability to develop relationships with both mid- and executive-level customer contacts.

All About Your Education & Skills 

· Bachelor’s degree or equivalent qualification.

· Fluent local office language and English required; other languages desirable.

· Comfortable with significant customer interaction and excited to build executive-level relationships.

· Advanced Word, Excel, and PowerPoint skills required.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.

Apply About employer

More about this job

Responsibilities

The role involves driving customer adoption, satisfaction, and retention for the Start Path Corporate Membership program. You will lead delivery projects, conduct product demonstrations, and act as a liaison between clients and product development teams.

Requirements

Candidates must have a bachelor's degree and proven experience in customer delivery or consulting. Strong analytical, communication, and relationship-building skills are required to manage executive-level interactions.

Skills

Customer Success
Project Management
Consulting
Data Analysis
Product Demonstration
Relationship Management
Strategic Planning
Fintech
Market Intelligence
Presentation Skills
Technical Writing
Problem Solving
Commercial Mindset
Stakeholder Management
Business Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Mastercard
Fintech
Consulting
Project Management
Data Analysis
Market Intelligence
Start Path
Innovation
Relationship Management
Product Implementation
Strategic Insights
Business Development
Cross-selling
Up-selling
Stakeholder Engagement
Webinars
Sandbox as a Service
Fintech Scanner
Customer Retention
Commercial Mindset
Analytical Skills
Quantitative Problem-solving
Executive Relationships
Microsoft Office

Report this job