Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technical Program Management Analyst, Launch Program 2027 – Vancouver - CanadaWhy join Mastercard’s Launch Program?
Over the course of this 18-month program, you'll build specialized expertise through hands-on experience, structured learning, and mentorship from industry leaders. You'll work on real business challenges, applying your skills to projects that create meaningful impact.
Along the way, you'll deepen your knowledge of Mastercard's business, collaborate with teams across the organization, and develop the technical, analytical, and professional capabilities needed to accelerate your career. By the end of the program, you’ll have a strong foundation in your chosen field and the confidence to continue to grow here at Mastercard.
About the team
Mastercard’s Artificial Intelligence & Decision Product Enablement (AI&DPE) program is a cutting-edge, high-scale platform embedded in Mastercard’s global network, processing authorization, clearing, authenticating transactions and powering 30+ products and services.
It features high-volume, real-time decision processing that leverages business rules and advanced AI models to analyze transactions (up to tens of thousands per second) and derive insights in milliseconds. This platform enables tracking real-time historical trends and injection of offline analytics, providing a unified transaction view across the entire lifecycle for superior analytics and business intelligence.
Within this dynamic environment, the AI&DPE Customer Success team focuses on driving customer outcomes by delivering AI-powered fraud and decisioning solutions that simplify complexity, promote agility, and create lasting business value for our global customers.
What you’ll do
As a Technical Program Management Analyst in the AI&DPE Customer Success organization, you will support strategic product delivery and cross-functional collaboration to drive impactful outcomes for Mastercard’s Product teams. In this role, you will:
-Work independently or support another TPM (Technical Program Manager) in the planning, execution, and delivery of technology, product, and customer success initiatives from inception through completion.
-Assist in managing end-to-end delivery of engineering and product work by tracking progress, coordinating dependencies, identifying gaps across teams, processes, and systems, and helping remove blockers to ensure successful outcomes.
-Partner with Customer Success Product Managers, Engineering, Product, Data Science, and Rules teams to translate customer needs into actionable requirements, delivery plans, and product outcomes.
-Develop and maintain program plans, schedules, milestones, risks, assumptions, dependencies, and action items to support predictable delivery.
-Coordinate activities across one or more cross-functional teams, ensuring alignment on priorities, objectives, and program goals.
-Collaborate with engineering managers and team leads to support resource planning, scope definition, priority setting, and delivery sequencing to optimize execution.
-Proactively identify, manage, and help resolve risks, dependencies, and blockers that could impact delivery timelines or customer commitments.
-Facilitate effective meetings, drive decision-making, document outcomes, and build alignment among stakeholders.
-Communicate program status, milestones, risks, and mitigations clearly to team members, stakeholders, and leadership.
-Maintain strong working relationships across engineering, product, customer success, and business teams while acting as a trusted coordination point for assigned initiatives.
-Produce clear and accurate reporting on program progress, delivery health, and key execution metrics.
-Continuously seek opportunities to improve processes, eliminate inefficiencies, and enhance team effectiveness through automation, tooling, and AI-enabled productivity improvements.
-Learn and build technical, product, and business domain expertise through mentorship, coaching, and hands-on program delivery experience.
-Contribute to a culture of continuous improvement by participating in retrospectives, sharing best practices, and supporting knowledge transfer across teams.
What we’re looking for
-Currently enrolled in a bachelor's degree program in business/technology or a related field, with an anticipated graduation date between December 2026 and June 2027
-Evidence of strong academics with a focus on business as well as technical knowledge.
-Analytical mindset with a focus on creative problem solving, data-driven decision-making, and continuous improvement.
-Strong communication skills
-Highly organized
-Ability to partner collaboratively across the organization
-Knowledge of Project Management and Agile principles
-Understanding of technology tools and their deployment/implementation preferred
-Familiarity with project management tools (eg: MS Project, Monday.com, Jira, Confluence, AHA, Figma, or similar tools)
-Experience with AI tools such as MS Copilot, Studio, GitHub Copilot, Power BI, Easy BI, or similar tools.
-Knowledge of SAFe (Scaled Agile Framework) principles
Application Deadline is October 19th 2026 11:59PM PST.
Interviews will take place in November.
Please submit your transcript with your application.
Compensation: 75,000CAD
This role is not eligible for Mastercard’s work authorization sponsorship now or in the future. By proceeding in this process, you are acknowledging that you will not be able to obtain employer-sponsored work authorization from Mastercard during the course of this role.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.
