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Mastronardi Produce

Sales Support Associate

Kingsville, ON, N9Y 2E5, Canada

Salary is $55k/yr CAD · Full-time

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Job details

Pay: Salary is $55k/yr CAD
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we’re now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET® brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation. We seek individuals that demonstrate our PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to help us fulfill our mission to inspire healthy living through WOW flavor experiences.

Our Kingsville Head Office Location is currently seeking a Sales Support Associate to join our Sales team. The essential function of this position is to assist the Sales Team with order entry, sales reports, sales calls, allocation of product and general office duties. Establish themselves as the Systems expert as it applies to Sales and related activities.

Values:

To perform the job successfully, the incumbent’s behavior must be consistent with the PRIDE values expected of all Mastronardi Produce employees: be Passionate; have Respect; be Innovative; be Driven and strive for Excellence.

Primary Responsibilities:

Promote a “Customer 1st” attitude at all levels of the company in all activities.
Assist sales staff personnel with entering customer and purchase orders.
Ensure all documentation is completed for every transaction, and tracking the external system update (Itrade, FoodLink, EDI, etc.).
Follow pricing guidelines set by Sales Director to ensure sales are profitable at all time.
Facilitate training on customer requirements with Buying, Procurement, and Operations teams.
Input orders correctly, meeting deadlines and communicate to Operations/Commodity Managers.
Assists sales staff personnel with logistic duties ensuring customer service.
Be prepared to make themselves available during two busiest seasons [Oct thru Dec & April thru May].
Quickly develops into the key subject matter expert(SME) with respect to our internal systems(NAV), within their Pod and the sales team at large.
Select samples and mail packages.
Faxing and distribution of information for Sales Team.
Files all sales orders (pink copy) and faxed orders.
Fill in for Sales Account Managers when required.
Answers Sales phone line in a timely and professional manner.
Maintains all company information confidential.
Will follow all company rules and regulations at all times.

Education/Background Requirements:

College Diploma in Business, Marketing, Communication or comparable related experience.
Bilingualism in either French or Spanish considered an asset.
Attention to detail is a must.
Excellent internal and external communication skills are mandatory.
Experience with Microsoft office products, Famous and ERP systems an asset.
Must possess valid Passport /Driver’s Licence.
Ability and willingness to travel when necessary.

Working Conditions:

Office environment.
High energy and fast paced, always a busy atmosphere.
Capable of lifting at least 40 lbs.
Position requires sitting, standing, walking and bending on a regular basis.
Must have manual dexterity to perform computer skills.
Occasional refrigerated warehouse tours which maintain temperatures of 50 degrees.

We are pleased to offer the following Benefits:

Paid weekly
Pension and Benefits
Paid time off and holiday pay
Employee Engagement & Recognition Programs
Opportunities for growth and advancement
Free weekly produce and full gym on-site

Please note: Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.

Salary is $55k/yr CAD

“Mastronardi uses AI to source and select candidates on our job platforms.”

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More about this job

Responsibilities

The Sales Support Associate assists the sales team with order entry, sales reporting, and product allocation while maintaining accurate documentation. They act as a subject matter expert for internal systems and provide support to sales account managers to ensure efficient operations.

Requirements

Candidates must hold a college diploma in business, marketing, or communication and possess strong communication and organizational skills. Proficiency in Microsoft Office and ERP systems is preferred, along with the ability to travel and lift up to 40 lbs.

Skills

Order entry
Sales reporting
Customer service
Logistics
Microsoft Office
ERP systems
Communication
Attention to detail
Time management
Data entry
Inventory management
Professionalism

Benefits

Paid weekly
Pension and benefits
Paid time off
Holiday pay
Employee engagement and recognition programs
Opportunities for growth and advancement
Free weekly produce
On-site gym

Visa sponsorship

Not detected in the job text

Keywords

Sales Support
Order Entry
NAV
ERP
Itrade
FoodLink
EDI
Logistics
Greenhouse
Produce
Customer Service
Sales Reporting
Inventory
Procurement
Operations
Microsoft Office
Famous
Communication
Data Management
Administrative

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