IT & data jobs in Canada

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Added 1 month ago
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Data Engineer
Wiraa
Canada
- Full-time
This hybrid position is based out of Citylitics’ Toronto office and involves working in-office at least three days per week
Added 1 month ago
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Data Analyst
Wiraa
Canada
- Full-time
The Data Analyst within the Member Experience and Pension Operations department plays a vital role in ensuring the accuracy and integrity of member data in the pension administration…
Added 1 month ago
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Technology Lead - Database Administrator
Infosys
Mississauga, ON
- Full-time
The role supports our client’s enterprise data modernization initiatives by ensuring a robust, scalable, and secure Databricks platform for analytics and engineering teams.
Added 1 month ago
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Junior Data Scientist
Great Value Hiring
Canada
- Contract
Evaluate AI model outputs on data science, statistics, ML, and quantitative problems
Added 1 month ago
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Senior Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The RA&S Analytics team partners with business, marketing, distribution, product, and technology teams to turn complex data into actionable insights that improve marketing performance,…
Added 1 month ago
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Environmental Data Management Specialist
Jacobs
Calgary, AB
- Full-time
As an Environmental Data Management (EDM) Specialist you will be an essential contributor to Environmental Data Management & Analysis (EDMA) teams, performing EDM work on exciting and fast…
Added 1 month ago
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IT Support Specialist Level 2/3
MatchBox Consulting Group
Vancouver, BC
- Full-time
This is an on-site role 5 days per week
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Senior Systems Administrator
MatchBox Consulting Group
New Westminster, BC
- Full-time
SAN administration (we use Pure Storage - Active/Active clustered environment across 2 data centers)
Added 1 month ago
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Staff Data Engineer
Meeru AI Inc
Remote, Canada
- Full-time
- Remote
…- and apply machine learning to turn fragmented operational data into grounded, auditable intelligence for CFOs, controllers, and FP&A…
Added 1 month ago
Software Development Manager, AWS ElastiCache
Amazon
Vancouver, BC
…transactional log, giving customers in-memory speed together with data durability, consistency, and recoverability. MemoryDB powers demanding, latency-sensitive workloads at scale for AWS…
Added 1 month ago
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Data Modeler
Insight Global
Toronto, ON
- $88 to $91 CAD / hour
- Contract
Insight Global is seeking a Lead Data Designer/Data Mapper to support a large-scale Wealth Data Platform initiative. This role will own logical data models, source-to-target mappings,…
Added 1 month ago
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Cloud data engineer
Sibitalent Corp
Canada
- Contract
Strong experience in Data Warehousing (DWH), Dimensional Modeling, OLTP/OLAP concepts, Facts & Dimensions.
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Senior Data Analyst (FT)
Brand-FX
Toronto, ON
- Contract
🚀 We're growing! Our Data Services team is hiring and looking for a talented Senior Data Analyst who is ready to make an impact, grow their career, and work alongside an exceptional group…
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Application Security Engineer
VGS
Canada
- Full-time
…directly into their stack, taming the complexity of payment data so they can move…
Added 1 month ago
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Network Administrator
Windsor Salt Ltd.
Canada
- Full-time
Implement and enforce network security measures, such as access controls, firewall rules, intrusion detection systems, and data encryption.
Added 1 month ago
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Data Architect with Data Governance/Unity Catalog/Lineage
Zortech Solutions
Toronto, ON
- Contract
Role: Data Architect with Data Governance/Unity Catalog/Lineage/Retail Domain
Added 1 month ago
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Business Systems Analyst
Lorven Technologies Inc.
Toronto, ON
- Contract
Define API integration requirements, interface specifications, and data mappings.
Added 1 month ago
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Enterprise Data Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
14+ years of experience in Enterprise Data Architecture, Hadoop Ecosystem, Big Data Engineering, and Data Platform Modernization.
Added 1 month ago
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Senior Help Desk Technician
iWorld Professionals
Sainte-Catherine, QC
- $80,000 to $90,000 CAD / year
- Full-time
Added 1 month ago
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Machine Learning Engineer
AGCO Corporation
Winnipeg, MB
- Full-time
…closely with cross-functional teams to define problems, shape data strategies, and ensure solutions are robust, scalable, and…
Added 1 month ago
IT Support Specialist
BuildOps
Toronto, ON
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IT Support Specialist
BuildOps
Toronto, ON
- Full-time
Added 1 month ago
Data Analyst, SCM Planning & Analytics
RHI Magnesita
Brantford, ON
The Data Analyst supports the North America Supply Chain organization by developing reports, dashboards and analyses that improve visibility into planning and operational performance.…
Added 1 month ago
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Cybersecurity Analyst
Signode
Halton Hills, ON
- Full-time
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Technical Support Engineer
VySystems
Toronto, ON
- Full-time

MatchBox Consulting Group

IT Support Specialist Level 2/3

Vancouver, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

MatchBox is urgently seeking an IT Support Specialist Level 2 for our downtown Vancouver based professional services client. This is an on-site role 5 days per week. The office is centrally located and highly accessible to transit.

IT Support Specialist (Level 2)

Your Day-to-Day

Take escalations from the helpdesk and resolve difficult problems involving devices, applications, user access, and connectivity
Dig into the underlying cause of recurring problems and suggest lasting fixes
Support the specialized software that legal teams depend on
Prioritize incoming requests by urgency and business impact, and keep accurate records
Share in the on-call schedule to handle critical issues after hours
Study ticket data to spot patterns and cut down on repeat incidents
Keep the knowledge base current and mentor junior support staff
Build training sessions and how-to guides for both end users and IT colleagues
Contribute to upgrades, migrations, and rollouts, and lead smaller initiatives where it makes sense
Flag security concerns and help the team follow IT policies and controls

What We're Looking For

A degree in IT or a related field, or equivalent hands-on experience
Around 5 years in IT support, including time as a senior or escalation contact (a legal or professional services background is a strong plus)
Solid experience with Windows and the Microsoft ecosystem: Microsoft 365, Exchange, Teams, SharePoint, OneDrive, Entra ID, Active Directory, and SQL
Practical networking troubleshooting skills covering Wi-Fi, LAN, DNS, DHCP, VoIP, VPN, and firewalls
Experience with boardroom and meeting room technology, such as Teams Rooms or Crestron (a bonus)
Comfort working with service desk platforms and reporting on trends
Working knowledge of productivity tools including Microsoft Copilot and Adobe
Exposure to legal software such as iManage, Elite, or Copitrak (a bonus)
Awareness of AI tools built for the legal industry (a bonus)
Clear communication, strong customer service, and the ability to stay calm and organized when priorities compete

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

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More about this job

Responsibilities

Resolve escalated technical issues involving devices, applications, user access, and connectivity, while investigating recurring problems and supporting specialized legal software. Prioritize and document requests, participate in after-hours on-call support, maintain knowledge resources, mentor and train colleagues, contribute to technology projects, and help uphold security policies.

Requirements

Candidates should have a degree in IT or a related field, or equivalent hands-on experience, and around five years of IT support experience, including senior or escalation responsibilities. They should have strong Windows and Microsoft ecosystem knowledge, practical networking troubleshooting skills, and clear communication and customer service abilities; legal-sector experience and familiarity with specified legal and meeting-room technologies are advantages.

Skills

IT Support
Escalation Management
Windows
Microsoft 365
Exchange
Microsoft Teams
SharePoint
OneDrive
Entra ID
Active Directory
SQL
Network Troubleshooting
Wi-Fi
DNS
DHCP
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Escalation Management
Windows
Microsoft 365
Exchange
Microsoft Teams
SharePoint
OneDrive
Entra ID
Active Directory
SQL
Wi-Fi
LAN
DNS
DHCP
VoIP
VPN
Firewalls
Teams Rooms
Crestron
Service Desk Platforms
Microsoft Copilot
Adobe
iManage
Elite
Copitrak
Legal Software
Incident Management
Knowledge Base

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IT & data jobs in Canada

Data Engineer

Data Analyst

Technology Lead - Database Administrator

Junior Data Scientist

Senior Data Analyst

Environmental Data Management Specialist