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Added 9 hours ago
FC
Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
Frontline Consulting Services (FCS) Inc
Toronto, ON
- Full-time
A dedicated sector-facing help desk for SSMs and operators will support end users with inquiries about the use and navigation of the new child care and early years digital tool and direct…
Added 15 hours ago
T
Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
TEKsystems
Toronto, ON
- $30 to $40 CAD / hour
- Contract
A dedicated sector-facing help desk for SSMs and operators will support end users with inquiries about the use and navigation of the new child care and early years digital tool and direct…
Added 17 hours ago
BC
Helpdesk Technician
BTY CONSULTANCY GROUP INC
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…their ideas, play a role in an inclusive team, and receive support for their well-being and professional development. Work on engaging, high-impact projects that promote the health of the…
Added 1 day ago
IS
Analyst, Managed Services
IT Solutions Consulting LLC
Waterloo, ON
- Full-time
…who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy…
Added 1 day ago
IC
IT Support Analyst
Infotek Consulting Inc.
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Provide timely technical support through helpdesk tickets, email, phone, and in-person requests.
Added 1 day ago
MC
IT Support Specialist Level 2/3
MatchBox Consulting Group
Vancouver, BC
- Full-time
MatchBox is urgently seeking an IT Support Specialist Level 2 for our downtown Vancouver based professional services client. This is an on-site role 5 days per week. The office is centrally…
Added 3 days ago
TG
Field Systems Engineer (Level 1+)
Tech Guardian
Field, BC
- Full-time
…compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of…
Added 4 days ago
BL
IT Support Specialist
BC Legal Management Association
Vancouver, BC
- Other
Act as the primary escalation point for frontline Helpdesk and an additional point of contact for firm members requiring advanced technical support.
Added 4 days ago
H
Desktop Support Analyst - Fulltime Temporary One-Year fixed contract
Houle
Burnaby, BC
- Full-time
- Contract
…Temporary Fixed Term Contract based in Burnaby. The Desktop Support Analyst is a key member of the helpdesk team, the first point of contact for employees when they are looking for IT…
Added 4 days ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Degree in Information Technology, Computer Science, or a related field, with 2–4 years of IT support or helpdesk experience.
Added 4 days ago
RD
Software Developer & IT Systems Specialist
Randstad Digital
Milton, ON
- $80,000 to $100,000 CAD / year
- Full-time
…SQL/Data Warehouse management, system enhancements, and hands-on technical support across our office and warehouse…
Added 5 days ago
M
IT Helpdesk Analyst
Medcan
Toronto, ON
- Full-time
The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal…
Added 5 days ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Added 5 days ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Intrado is looking to hire a Technical Support Specialist (level 2) to join our team. This role will be assigned a shift once it has successfully finished training. You will
Added 5 days ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 6 days ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 6 days ago
CB
Manager, Information Technology
Columbia Basin Trust
Castlegar, BC
- Full-time
Proven experience managing IT operations in a multi-site environment, including helpdesk services, service delivery and end-user support.
Added 6 days ago
NV
Intermediate Security & Network Analyst (ID#5558)
New Value Solutions
Surrey, BC · South Surrey, BC
- Contract
Support ongoing IT projects, helpdesk activities, and general technical operations.
Added 6 days ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and…
Added 6 days ago
E
Junior IT Desktop Support Specialist
Entuitive
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and…
Added 6 days ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 6 days ago
E
Junior IT Desktop Support Specialist
Entuitive
Remote, Canada
- Full-time
- Remote
We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and…
Added 6 days ago
DR
IT Manager
Dawn Recruiting Agency
Toronto, ON
- $70,000 to $80,000 USD / year
- Full-time
The ideal candidate is a proactive IT leader who can manage technical operations, lead an internal support team, work with external technology vendors, and collaborate closely with…
Added 6 days ago
OH
IT Specialist
O’Dell HVAC Group
Waterloo, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 6 days ago
G
Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
A minimum of 5 years of experience in a technical support or helpdesk role.

MatchBox Consulting Group

IT Support Specialist Level 2/3

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

MatchBox is urgently seeking an IT Support Specialist Level 2 for our downtown Vancouver based professional services client. This is an on-site role 5 days per week. The office is centrally located and highly accessible to transit.

IT Support Specialist (Level 2)

Your Day-to-Day

Take escalations from the helpdesk and resolve difficult problems involving devices, applications, user access, and connectivity
Dig into the underlying cause of recurring problems and suggest lasting fixes
Support the specialized software that legal teams depend on
Prioritize incoming requests by urgency and business impact, and keep accurate records
Share in the on-call schedule to handle critical issues after hours
Study ticket data to spot patterns and cut down on repeat incidents
Keep the knowledge base current and mentor junior support staff
Build training sessions and how-to guides for both end users and IT colleagues
Contribute to upgrades, migrations, and rollouts, and lead smaller initiatives where it makes sense
Flag security concerns and help the team follow IT policies and controls

What We're Looking For

A degree in IT or a related field, or equivalent hands-on experience
Around 5 years in IT support, including time as a senior or escalation contact (a legal or professional services background is a strong plus)
Solid experience with Windows and the Microsoft ecosystem: Microsoft 365, Exchange, Teams, SharePoint, OneDrive, Entra ID, Active Directory, and SQL
Practical networking troubleshooting skills covering Wi-Fi, LAN, DNS, DHCP, VoIP, VPN, and firewalls
Experience with boardroom and meeting room technology, such as Teams Rooms or Crestron (a bonus)
Comfort working with service desk platforms and reporting on trends
Working knowledge of productivity tools including Microsoft Copilot and Adobe
Exposure to legal software such as iManage, Elite, or Copitrak (a bonus)
Awareness of AI tools built for the legal industry (a bonus)
Clear communication, strong customer service, and the ability to stay calm and organized when priorities compete

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

Apply About employer

More about this job

Responsibilities

Resolve escalated technical issues involving devices, applications, user access, and connectivity, while investigating recurring problems and supporting specialized legal software. Prioritize and document requests, participate in after-hours on-call support, maintain knowledge resources, mentor and train colleagues, contribute to technology projects, and help uphold security policies.

Requirements

Candidates should have a degree in IT or a related field, or equivalent hands-on experience, and around five years of IT support experience, including senior or escalation responsibilities. They should have strong Windows and Microsoft ecosystem knowledge, practical networking troubleshooting skills, and clear communication and customer service abilities; legal-sector experience and familiarity with specified legal and meeting-room technologies are advantages.

Skills

IT Support
Escalation Management
Windows
Microsoft 365
Exchange
Microsoft Teams
SharePoint
OneDrive
Entra ID
Active Directory
SQL
Network Troubleshooting
Wi-Fi
DNS
DHCP
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Escalation Management
Windows
Microsoft 365
Exchange
Microsoft Teams
SharePoint
OneDrive
Entra ID
Active Directory
SQL
Wi-Fi
LAN
DNS
DHCP
VoIP
VPN
Firewalls
Teams Rooms
Crestron
Service Desk Platforms
Microsoft Copilot
Adobe
iManage
Elite
Copitrak
Legal Software
Incident Management
Knowledge Base

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