Jobs in Canada

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Added 46 mins ago
SA
Finance Manager
STAN AI
Toronto, ON · North York, ON
- $105,000 to $130,000 USD / year
- Full-time
Comprehensive health, dental, and specialist benefits.
Added 1 hour ago
SA
Senior Financial Analyst
STAN AI
Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
Comprehensive health, dental, and specialist benefits.
Added 2 hours ago
HM
Internal Medicine
Health Match BC
Penticton, BC
- Full-time
Fantastic opportunity for a General Internal Medicine specialist to join the collegial team at Penticton Regional Hospital. If you are passionate about your work, enjoy working within a…
Added 2 hours ago
HM
Emergency Medicine
Health Match BC
Penticton, BC
- Full-time
…support an average of 41,000 visits annually. There is very good specialist support available and double physician coverage for most of the day and evening hours. PRH has excellent…
Added 2 hours ago
HM
Internal Medicine
Health Match BC
Penticton, BC
- Full-time
Fantastic opportunity for a General Internal Medicine specialist, with a specific interest in Cardiology and training in echocardiography interpretation (Level 2), to join the collegial…
Added 2 hours ago
HM
Pediatrics
Health Match BC
Kelowna, BC
- Full-time
…space, which is used for outreach clinics from various sub-specialist groups from BC Children's…
Added 2 hours ago
HM
Emergency Medicine
Health Match BC
Penticton, BC
- Full-time
…support an average of 41,000 visits annually. There is very good specialist support available and double physician coverage for most of the day and evening hours. PRH has excellent…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
Onsite access to lab, ultrasound, and specialist support
Added 3 hours ago
HM
General Surgery
Health Match BC
Williams Lake, BC
- Full-time
…stabilization unit. There is 24-hour general surgery and obstetrical specialist coverage, full-time radiology, and a pediatric specialist. There are also visiting ophthalmology,…
Added 3 hours ago
BT
Senior Accountant
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…the exception of interventional Cardiology. We have access to specialist advice electronically within the hospital…
Added 3 hours ago
BT
Controller
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 3 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Added 3 hours ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
Reporting to the Technical Specialist – Mass Timber, you will work alongside structural engineers and other discipline leads to develop and maintain BIM models, prepare detailed drawings,…
Added 4 hours ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
Reporting to the Technical Specialist – Mass Timber, you will work alongside structural engineers and other discipline leads to develop and maintain BIM models, prepare detailed drawings,…
Added 4 hours ago
RT
Project Controls Advisor
Rio Tinto
Lac de Gras
- Full-time
We are looking for a Specialist, Project Controls who is responsible for implementing effective project controls systems (estimating, planning and cost engineering) to forecast and monitor…
Added 5 hours ago
UO
Accounting Specialist, Accounting Operations
University of Calgary
Calgary, AB
- Full-time
Accounting Operations within VP Finance is currently seeking a Full-time Limited Term Accounting Operations Accounting Specialist for approximately 6 months.
Added 8 hours ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 10 hours ago
G
General Manager in Training
Groundworks
Burlington, ON
- Full-time
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want…
Added 10 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Part-time
Added 11 hours ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time

MatchBox Consulting Group

IT Support Specialist Level 2/3

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

MatchBox is urgently seeking an IT Support Specialist Level 2 for our downtown Vancouver based professional services client. This is an on-site role 5 days per week. The office is centrally located and highly accessible to transit.

IT Support Specialist (Level 2)

Your Day-to-Day

Take escalations from the helpdesk and resolve difficult problems involving devices, applications, user access, and connectivity
Dig into the underlying cause of recurring problems and suggest lasting fixes
Support the specialized software that legal teams depend on
Prioritize incoming requests by urgency and business impact, and keep accurate records
Share in the on-call schedule to handle critical issues after hours
Study ticket data to spot patterns and cut down on repeat incidents
Keep the knowledge base current and mentor junior support staff
Build training sessions and how-to guides for both end users and IT colleagues
Contribute to upgrades, migrations, and rollouts, and lead smaller initiatives where it makes sense
Flag security concerns and help the team follow IT policies and controls

What We're Looking For

A degree in IT or a related field, or equivalent hands-on experience
Around 5 years in IT support, including time as a senior or escalation contact (a legal or professional services background is a strong plus)
Solid experience with Windows and the Microsoft ecosystem: Microsoft 365, Exchange, Teams, SharePoint, OneDrive, Entra ID, Active Directory, and SQL
Practical networking troubleshooting skills covering Wi-Fi, LAN, DNS, DHCP, VoIP, VPN, and firewalls
Experience with boardroom and meeting room technology, such as Teams Rooms or Crestron (a bonus)
Comfort working with service desk platforms and reporting on trends
Working knowledge of productivity tools including Microsoft Copilot and Adobe
Exposure to legal software such as iManage, Elite, or Copitrak (a bonus)
Awareness of AI tools built for the legal industry (a bonus)
Clear communication, strong customer service, and the ability to stay calm and organized when priorities compete

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

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More about this job

Responsibilities

Resolve escalated technical issues involving devices, applications, user access, and connectivity, while investigating recurring problems and supporting specialized legal software. Prioritize and document requests, participate in after-hours on-call support, maintain knowledge resources, mentor and train colleagues, contribute to technology projects, and help uphold security policies.

Requirements

Candidates should have a degree in IT or a related field, or equivalent hands-on experience, and around five years of IT support experience, including senior or escalation responsibilities. They should have strong Windows and Microsoft ecosystem knowledge, practical networking troubleshooting skills, and clear communication and customer service abilities; legal-sector experience and familiarity with specified legal and meeting-room technologies are advantages.

Skills

IT Support
Escalation Management
Windows
Microsoft 365
Exchange
Microsoft Teams
SharePoint
OneDrive
Entra ID
Active Directory
SQL
Network Troubleshooting
Wi-Fi
DNS
DHCP
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Escalation Management
Windows
Microsoft 365
Exchange
Microsoft Teams
SharePoint
OneDrive
Entra ID
Active Directory
SQL
Wi-Fi
LAN
DNS
DHCP
VoIP
VPN
Firewalls
Teams Rooms
Crestron
Service Desk Platforms
Microsoft Copilot
Adobe
iManage
Elite
Copitrak
Legal Software
Incident Management
Knowledge Base

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