Jobs in Canada

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Added 2 hours ago
Head of Government & Regulatory Affairs
AIOTF Software
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Reports to: Country Managing Director · Location: Nairobi · Type: Full-time, senior
Added 2 hours ago
Manager, ERP Development , Information Technology
Laurentian University/Université Laurentienne
Sudbury, ON
Full-time
Reporting to the Director, Information Management & Systems., the Manager, ERP Development oversees the maintenance, configuration, and strategic enhancement of the university's ERP systems…
Added 4 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager (administrative), the incumbent will support Principal Investigators with data…
Added 4 hours ago
Manager, IT Operations & Services
MatchBox Consulting Group
Vancouver, BC
Full-time
Reporting to the Director, Information Technology (IT), you will provide people leadership and functional leadership across IT infrastructure and end-user support services, ensuring…
Added 4 hours ago
ADMINISTRATIVE ASSISTANT 1
City of Toronto
Toronto, ON
The Administrative Assistant 1 for Toronto Emergency Management will report to the Executive Director and will play a critical role on the team providing senior level administrative…
Added 4 hours ago
RESEARCH ANALYST 3
City of Toronto
Toronto, ON
…units includes multi-disciplinary programs, projects and policy development that help shape the City’s policy and practices related to how the transportation right-of-way is used and…
Added 4 hours ago
ADMINISTRATIVE ASSISTANT TO DIRECTOR
City of Toronto
Toronto, ON
Reporting to the Deputy Chief (Director), Communications, this position provides a variety of specialized senior level administrative support to the Communications area and related…
Added 5 hours ago
Director, Finance (Tax)
Nassau Financial Group
NB · Chiasson Office, NB
Full-time
Strong technology skills and use of various applications/software (Excel, Access, Word, PowerPoint, Visio, Microsoft Office); PeopleSoft experience a plus
Added 6 hours ago
IT Operations Lead
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
$66,000 to $75,000 CAD / year
Full-time
k'awat'si Economic Development LP (KEDC) was established in 2014 to foster community-driven growth and prosperity. Dedicated to creating sustainable, culturally significant businesses, KEDC…
Added 6 hours ago
Manager, Capital Planning & Projects
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
$81,000 to $120,000 CAD / year
Full-time
The k'awat'si Economic Development LP (KEDC) was established in 2014 with a clear mission to foster community-driven growth, prosperity, and sustainable development. Dedicated to creating…
Added 8 hours ago
Communications Coordinator
College of Pharmacists of British Columbia
Vancouver, BC
Reporting to the Director of Communications and Engagement, the Coordinator supports a range of day-to-day communications activities, including content development and distribution,…
Added 8 hours ago
Program Supervisor
Matrix Foster Care Services
Mississauga, ON
$55,000 to $70,000 CAD / year
Conduct regular performance evaluations, set professional development goals, and facilitate ongoing training aligned with agency objectives.
Added 12 hours ago
Generative Artists
Terribly Wonderful
Toronto, ON
Full-time
We are seeking an exceptional Senior / Lead Generative AI Artist to help shape the visual development and AI-assisted creative workflows for a feature animated film. This role will serve as…
Added 12 hours ago
Senior Data Engineer, Temporary
Aviso
Toronto, ON
Temporary
Reporting to the Sr Director, Data Platform Delivery and Engineering, the Data Engineer is responsible for designing, building, and collaborating with Development, Security, and TSP Ops…
Added 13 hours ago
Solution Architect
Aviso
Toronto, ON
$150,000 to $168,000 CAD / year
Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 15 hours ago
PREVISUALIZATION ARTIST
Terribly Wonderful
Toronto, ON
Full-time
Working closely with the Director and Previsualization Supervisor, the Previs Artist will translate scripts, storyboards, and creative direction into cinematic sequences that establish shot…
Added 16 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager (administrative), the incumbent will support Principal Investigators with data…
Added 23 hours ago
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
Volunteer
Develop engineering strategies: Design and implement scalable strategies for software development, infrastructure, and integration.
Added 1 day ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
The role reports directly to the Senior Director of Technical Program Management and will be trusted with ambiguous, multi-quarter programs that do not fit neatly inside one function. The…
Added 1 day ago
Director, Value Creation Private Markets
OPTrust
Toronto, ON
Full-time
The Director, Value Creation will lead the modernization of Private Markets investment workflows and drive AI-enabled value creation across the portfolio. This role combines expertise in…
Added 1 day ago
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
Full-time
Vendor and software selection (including business requirements gathering)
Added 1 day ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager (administrative), the incumbent will support Principal Investigators with data…
Added 1 day ago
Commercial Banker Technology - Market Executive - Executive Director
JPMorgan Chase & Co.
Toronto, ON
Full-time
Relentlessly focus on seeking out the best and most diverse founders powering innovation by leveraging a referral network built through business activities and relationship development
Added 1 day ago
Director, Sales & Marketing
Talent Edge
Vancouver, BC
$160,000 to $200,000 CAD / year
Full-time
Founded on Vancouver Island in 1987, Maximizer has evolved from an early contact management software company into an established global provider of customer relationship management…
Added 1 day ago
Software Development Manager
EBlock Inc.
Canada
$160,000 to $180,000 CAD / year
Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…

MatchBox Consulting Group

Manager, IT Operations & Services

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Our public sector client is looking for a Manager of IT Operations and Services to oversee the Service Desk and Infrastructure team.

Full time perm position with 37.5 hours/week. 2 days/week onsite in Downtown Vancouver.

Description

Reporting to the Director, Information Technology (IT), you will provide people leadership and functional leadership across IT infrastructure and end-user support services, ensuring technology platforms and services are reliable, secure, scalable, and aligned with organizational needs.
You will oversee the operation of enterprise technology platforms and user-facing IT services. The role applies strong service management practices, and leads teams responsible for delivering stable, high-quality IT services that support day-to-day operations and critical business cycles.
You will partner closely with Application Development & Support (ADS), Quality Engineering & Testing (QET), Architecture, Security, Information Management, business teams and works with vendors, service providers and partners to drive delivery and continuous improvement of IT operational services across the organization.

Responsibilities

Leads, develops, and coaches IT Operations & Services staff, setting clear expectations and fostering a high-performing, service-oriented culture.
Builds cohesion between User Support and Infrastructure teams by strengthening collaboration, trust, communication, and shared ownership of service outcomes.
Oversees workforce planning, performance management, staff development, and change leadership to support operational resilience.
Owns the full user support lifecycle across Tier 1–3, ensuring consistent intake, triage, escalation, and resolution processes.
Strengthens knowledge management, self-service capabilities, and user experience across IT user support functions.
Improves onboarding, offboarding, access management, and service request fulfillment through service metrics, trends, and user feedback.
Leads ITSM practices aligned with ITIL principles, ensuring incident, request, problem, and change processes are clearly defined, adopted, and effective.
Oversees ITSM tools, workflows, reporting, and KPIs, using operational data to drive capacity planning and continuous service improvements.
Leads the delivery and operation of secure, resilient, and scalable IT infrastructure and cloud-based platforms.
Provides technical leadership across Azure services, networking, identity and access management, endpoint management, backup/restore, and platform monitoring.
Oversees advanced technical escalations for infrastructure and platform services, ensuring timely issue resolution and effective root-cause analysis.
Monitors and manage infrastructure risks and ensure readiness for critical business cycles.
Stay current with evolving Azure capabilities and guide responsible adoption of new features.
Partners with Architecture, Security, and Information Management to ensure operational alignment with security, privacy, and compliance requirements.
Oversees identity and access management processes, including provisioning, de-provisioning, and role-based access controls.
Maintains operational documentation, SOPs, runbooks, and audit?readiness materials.
Manages relationships with vendors and service providers supporting infrastructure and end-user services.
Oversees licensing and subscription management to ensure cost-effective, compliant use of technology services.
Ensures vendor performance meets contractual obligations and operational service levels.
Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
Fosters and maintains an organizational culture that promotes equity, diversity and inclusion, mutual respect, teamwork, and service excellence.

Must have:

?Bachelor’s degree in Information Technology, Computer Science, or a related field
7+ years of progressive experience in IT operations, infrastructure, or service delivery roles.
3+ years of experience in a people leadership or management role. Experience leading both enterprise infrastructure platforms and end-user support services teams
Strong knowledge of enterprise IT infrastructure, modern infrastructure and cloud platforms, particularly Microsoft Azure and Microsoft 365, and end-user computing environments.
Experience with identity and access management, user lifecycle processes, and role-based access controls.
Experience managing software licensing, subscriptions, and technology costs, with a focus on optimization and value realization.
Proficiency in IT service management frameworks, particularly ITIL, and their practical application.
Experience managing IT service desk operations and multi-tier support models.
Experience with ITSM tools for incident, request, change, and problem management.

Nice to have:

Experience providing IT operations support in a regulated or public sector or complex organizational environment
Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019))
Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

Apply About employer

More about this job

Responsibilities

Lead the IT Operations and Services teams, overseeing enterprise infrastructure, cloud platforms, and Tier 1–3 end-user support while ensuring reliable, secure, and scalable services. Develop staff and improve IT service management, operational resilience, vendor performance, and service quality through metrics, collaboration, and continuous improvement.

Requirements

Requires a bachelor’s degree in IT, computer science, or a related field, at least seven years of progressive IT operations, infrastructure, or service delivery experience, and at least three years in people leadership. Candidates must have experience leading infrastructure and end-user support teams, strong Azure and Microsoft 365 knowledge, and practical expertise in ITIL, ITSM tools, service desk operations, identity management, and technology cost optimization.

Skills

IT Operations Management
People Leadership
IT Infrastructure
Microsoft Azure
Microsoft 365
End-User Support
IT Service Management
ITIL
Service Desk Operations
Identity and Access Management
Incident Management
Change Management
Problem Management
Cloud Platforms
Vendor Management
Licensing and Cost Optimization

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Infrastructure
Microsoft Azure
Microsoft 365
IT Service Management
ITIL
Service Desk
End-User Support
Tier 1–3 Support
Identity and Access Management
Role-Based Access Control
Incident Management
Request Management
Problem Management
Change Management
ITSM Tools
Cloud Platforms
Networking
Endpoint Management
Backup and Restore
Platform Monitoring
Knowledge Management
Service Metrics
Root-Cause Analysis
Vendor Management
Licensing Management
Cost Optimization
Security and Compliance
Workforce Planning
Cultural Humility

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