Jobs in Canada

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Added 25 mins ago
Account Manager / Gestionnaire de compte client
Akur8
Remote, Canada
$170,000 to $190,000 CAD / year
Full-time · Remote
…learning, predictive analytics, and smart product design to turn complex insurance workflows into scalable, data-driven…
Added 1 hour ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
Banking advisor
National Bank of Canada
Mississauga, ON
Full-time
Listen to clients’ needs and resolve complex situations.
Added 1 hour ago
Assistant Project Manager
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
Contract
Assistant Project Manager - Transmission & Distribution / Substations
Added 1 hour ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 1 hour ago
Conseiller Bancaire
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 1 hour ago
Conseiller Bancaire
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 1 hour ago
Manager, Finance Transformation
Salesforce Partner Canada
Toronto, ON
Full-time
We are looking for a Manager, Finance Transformation to join our Business Process & Enterprise Systems Transformation team. In this role, you will diagnose operational root causes and…
Added 1 hour ago
Project Manager
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
Contract
Project Manager - Transmission & Distribution (T&D)
Added 3 hours ago
Client Relationship Manager
Open Text Corporation
Waterloo, ON
Other
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight,…
Added 4 hours ago
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
Full-time
Join Our Team as a Senior Operations Manager – Food & Beverage!
Added 5 hours ago
Financial Reporting and Tax Compliance, Senior Manager (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
Full-time
As a Financial Reporting and Tax Compliance, Senior Manager in our Core Reporting group, you'll work as part of a team of problem solvers, helping to solve complex business issues from…
Added 5 hours ago
Manager, Valuations
FCC / FAC
Regina, SK · FCC Tower
Full-time
As a Manager, Valuations, you’ll provide leadership and direction to a team responsible for a variety of valuation activities. Your knowledge of appraisal and strong analytical capabilities…
Added 7 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 7 hours ago
Project Manager – IT Infrastructure Refresh Program
MatchBox Consulting Group
New Westminster, BC
Contract
MatchBox is seeking a Project Manager - IT Infrastructure for a 12 month contract for our New Westminster based public sector client.
Added 7 hours ago
Manager, IT Operations & Services
MatchBox Consulting Group
Vancouver, BC
Full-time
Our public sector client is looking for a Manager of IT Operations and Services to oversee the Service Desk and Infrastructure team.
Added 7 hours ago
Senior Product Manager
MatchBox Consulting Group
Vancouver, BC
Contract
MatchBox Consulting Group is currently searching for a Senior Product Manager for a 6 month contract role at one of our clients based in Vancouver
Added 7 hours ago
Market Development Manager
Desjardins
Brossard, QC · Caisse Desjardins de Brossard
Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 7 hours ago
Lead Full Stack Engineer (.Net, Vue/React) - Fully Remote
CoverGo
Remote, Canada
Full-time · Remote
Proven experience of 8+ years as a Full Stack Engineer, with a track record of leading complex SaaS applications.
Added 7 hours ago
Senior Investigator
Rogers Communications
Toronto, ON
Reporting to teh Sr Manager, Corporate Investigations, the successful candidate will be bi-lingual and experienced in fraud and other types of investigations, be a team player, experienced…
Added 8 hours ago
Project Manager – Residential & Commercial Construction
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
$80,000 to $90,000 CAD / year
Full-time
…architects across the West Coast. Our projects are thoughtful, complex, and built to the very highest standards- the kind of work that elevates your skills and your…
Added 10 hours ago
Financial Administrator
Isidore landscapes Inc.
Richmond, BC
Full-time
…operation. This position requires a solid understanding of accounting practices, financial planning, record keeping and financial reporting. Must be able to work in a team environment and…
Added 10 hours ago
Project Coordinator
O N SITE CONSTRUCTION INC
Oakville, ON
$60,000 to $70,000 CAD / year
Full-time
…deliver projects ranging from small interior renovations to complex multi-million-dollar builds. Our reputation is built on quality workmanship, exceptional service, and a commitment to…
Added 13 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 13 hours ago
Manager, Quota and Capacity Planning
Salesforce Partner Canada
Toronto, ON
Full-time
3+ for Sn Analyst/ 5+ for manager years of work experience, ideally in Sales Operations, Sales Strategy, FP&A, or Finance, where business analysis and insights were in the DNA

MatchBox Consulting Group

Manager, IT Operations & Services

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Sep 28, 2026

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Original job description

Our public sector client is looking for a Manager of IT Operations and Services to oversee the Service Desk and Infrastructure team.

Full time perm position with 37.5 hours/week. 2 days/week onsite in Downtown Vancouver.

Description

Reporting to the Director, Information Technology (IT), you will provide people leadership and functional leadership across IT infrastructure and end-user support services, ensuring technology platforms and services are reliable, secure, scalable, and aligned with organizational needs.
You will oversee the operation of enterprise technology platforms and user-facing IT services. The role applies strong service management practices, and leads teams responsible for delivering stable, high-quality IT services that support day-to-day operations and critical business cycles.
You will partner closely with Application Development & Support (ADS), Quality Engineering & Testing (QET), Architecture, Security, Information Management, business teams and works with vendors, service providers and partners to drive delivery and continuous improvement of IT operational services across the organization.

Responsibilities

Leads, develops, and coaches IT Operations & Services staff, setting clear expectations and fostering a high-performing, service-oriented culture.
Builds cohesion between User Support and Infrastructure teams by strengthening collaboration, trust, communication, and shared ownership of service outcomes.
Oversees workforce planning, performance management, staff development, and change leadership to support operational resilience.
Owns the full user support lifecycle across Tier 1–3, ensuring consistent intake, triage, escalation, and resolution processes.
Strengthens knowledge management, self-service capabilities, and user experience across IT user support functions.
Improves onboarding, offboarding, access management, and service request fulfillment through service metrics, trends, and user feedback.
Leads ITSM practices aligned with ITIL principles, ensuring incident, request, problem, and change processes are clearly defined, adopted, and effective.
Oversees ITSM tools, workflows, reporting, and KPIs, using operational data to drive capacity planning and continuous service improvements.
Leads the delivery and operation of secure, resilient, and scalable IT infrastructure and cloud-based platforms.
Provides technical leadership across Azure services, networking, identity and access management, endpoint management, backup/restore, and platform monitoring.
Oversees advanced technical escalations for infrastructure and platform services, ensuring timely issue resolution and effective root-cause analysis.
Monitors and manage infrastructure risks and ensure readiness for critical business cycles.
Stay current with evolving Azure capabilities and guide responsible adoption of new features.
Partners with Architecture, Security, and Information Management to ensure operational alignment with security, privacy, and compliance requirements.
Oversees identity and access management processes, including provisioning, de-provisioning, and role-based access controls.
Maintains operational documentation, SOPs, runbooks, and audit?readiness materials.
Manages relationships with vendors and service providers supporting infrastructure and end-user services.
Oversees licensing and subscription management to ensure cost-effective, compliant use of technology services.
Ensures vendor performance meets contractual obligations and operational service levels.
Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
Fosters and maintains an organizational culture that promotes equity, diversity and inclusion, mutual respect, teamwork, and service excellence.

Must have:

?Bachelor’s degree in Information Technology, Computer Science, or a related field
7+ years of progressive experience in IT operations, infrastructure, or service delivery roles.
3+ years of experience in a people leadership or management role. Experience leading both enterprise infrastructure platforms and end-user support services teams
Strong knowledge of enterprise IT infrastructure, modern infrastructure and cloud platforms, particularly Microsoft Azure and Microsoft 365, and end-user computing environments.
Experience with identity and access management, user lifecycle processes, and role-based access controls.
Experience managing software licensing, subscriptions, and technology costs, with a focus on optimization and value realization.
Proficiency in IT service management frameworks, particularly ITIL, and their practical application.
Experience managing IT service desk operations and multi-tier support models.
Experience with ITSM tools for incident, request, change, and problem management.

Nice to have:

Experience providing IT operations support in a regulated or public sector or complex organizational environment
Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019))
Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

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More about this job

Responsibilities

Lead the IT Operations and Services teams, overseeing enterprise infrastructure, cloud platforms, and Tier 1–3 end-user support while ensuring reliable, secure, and scalable services. Develop staff and improve IT service management, operational resilience, vendor performance, and service quality through metrics, collaboration, and continuous improvement.

Requirements

Requires a bachelor’s degree in IT, computer science, or a related field, at least seven years of progressive IT operations, infrastructure, or service delivery experience, and at least three years in people leadership. Candidates must have experience leading infrastructure and end-user support teams, strong Azure and Microsoft 365 knowledge, and practical expertise in ITIL, ITSM tools, service desk operations, identity management, and technology cost optimization.

Skills

IT Operations Management
People Leadership
IT Infrastructure
Microsoft Azure
Microsoft 365
End-User Support
IT Service Management
ITIL
Service Desk Operations
Identity and Access Management
Incident Management
Change Management
Problem Management
Cloud Platforms
Vendor Management
Licensing and Cost Optimization

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Infrastructure
Microsoft Azure
Microsoft 365
IT Service Management
ITIL
Service Desk
End-User Support
Tier 1–3 Support
Identity and Access Management
Role-Based Access Control
Incident Management
Request Management
Problem Management
Change Management
ITSM Tools
Cloud Platforms
Networking
Endpoint Management
Backup and Restore
Platform Monitoring
Knowledge Management
Service Metrics
Root-Cause Analysis
Vendor Management
Licensing Management
Cost Optimization
Security and Compliance
Workforce Planning
Cultural Humility

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