Find work in Canada.

324,836 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Nuclear Services Tech
ATS Automation
Cambridge, ON
All employees have the responsibility to work in a healthy and safe manner, report any health, safety or environmental concern to their manager or sup
Added 3 mins ago
Occupational Therapist - Brain Program
University Health Network
Toronto, ON
Full-time
Reports to: Brain Allied Health Program Services Manager
Added 3 mins ago
Medical Laboratory Assistant - Core Lab
Halton Healthcare
Milton, ON
Contract
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are…
Added 48 mins ago
restaurant manager
Coast Restaurant
Vancouver, BC
Full-time
Ensure health and safety regulations are followed
Added 48 mins ago
restaurant manager
JKC Restaurants
Nicolet, QC
Full-time
Determine type of services to be offered and implement operational procedures
Added 48 mins ago
Class 3 (MANUAL) - Fuel Delivery Driver
Fuel It Refuelling Inc.
Laval, QC
Full-time
· Maintain equipment to the highest level of safety standards, reporting any mechanical issues to the Operations Manager.
Added 48 mins ago
TCMS Software Tester
Alstom
Saint-Bruno, QC
Reporting to the Test Manager, as a TCMS Software Tester, you play a key role in the reliability, safety and performance of TCMS systems. You are involved throughout the entire validation…
Added 1 hour ago
Security Agent
Techo-Bloc
Chambly, QC · Saint-Hubert, Quebec
Part-time
Reporting to the Chief of Security, you will be responsible for ensuring the safety and security of Techo-Bloc’s employees and property, working alongside a team of dynamic and motivated…
Added 1 hour ago
Clinical Manager – 37.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Full-time
Reporting to the Chief Executive Officer and in consultation with the Medical Advisor, the Clinical Manager will provide leadership to Primary Care Physician-Led Teams of Interprofessional…
Added 1 hour ago
hotel manager
Best Western Cowichan Valley Inn
Duncan, BC
Full-time
Ensure health and safety regulations are followed
Added 1 hour ago
Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
Part-time
Reporting to the Chief of Security, you will be responsible for ensuring the safety and security of Techo-Bloc’s employees and property, working alongside a team of dynamic and motivated…
Added 1 hour ago
Therapist (MSW), Mental Health (Temporary, Full-Time)
Northumberland Hills Hospital
Cobourg, ON
Full-time
Reporting to the Manager, Northumberland Hills Hospital Community Mental Health; the Mental Health Therapist is responsible for the provision of primarily therapy based mental health…
Added 1 hour ago
Security Agent
Techo-Bloc
Chambly, QC
Part-time
Reporting to the Chief of Security, you will be responsible for ensuring the safety and security of Techo-Bloc’s employees and property, working alongside a team of dynamic and motivated…
Added 1 hour ago
Senior Project Manager – Engineering
Brunel
Vancouver, BC
Contract
Brunel is seeking an experienced Senior Project Manager – Engineering to support the delivery of a major mining and metallurgical process facilities project. This is a contract role,…
Added 1 hour ago
Senior Engineering Project Manager
Brunel
Vancouver, BC
Contract
Brunel is currently looking for an Engineering – Senior Project Manager responsible for the day-to-day leadership, management, and direction of both the detailed engineering and the…
Added 1 hour ago
Server, REIGN Restaurant (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
To be aware of safety and sanitation when handling food and beverage
Added 1 hour ago
Meat Cutter- Northlands Food Store
Co-op
Medicine Hat, AB
Part-time
Reporting to the Meat Manager, the Meat Cutter is responsible for delivering exceptional customer service, preparing cuts of meat, poultry, and seafood, merchandising, pricing, and…
Added 1 hour ago
Field Service Manager (HVACR)
Copeland
Brantford, ON
Full-time
The Field Service Manager is responsible for the leadership, performance, and development of Copeland Canada's Field Service team. This individual will oversee service delivery, technical…
Added 2 hours ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 2 hours ago
Registered Nurse - Continuing Complex Care & Dialysis
Bariza Health
Toronto, ON
Full-time
Added 2 hours ago
Registered Practical Nurse - Complex Continuing Care and Dialysis
Bariza Health
Toronto, ON
Full-time
Added 2 hours ago
Water Project Manager, Engineering
City of St. Louis Office on the Disabled
Water Valley, AB
Full-time
Job Description - Water Project Manager, Engineering (2600004G)
Added 2 hours ago
Submission Officer
BLS International
Toronto, ON
Full-time
BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa &…
Added 2 hours ago
Submission Officer
BLS International
Winnipeg, MB
Full-time
BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa &…
Added 2 hours ago
Senior Business Analyst, PHIS
Provincial Health Services Authority
Vancouver, BC
Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…

MatchBox Consulting Group

Manager, IT Operations & Services

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our public sector client is looking for a Manager of IT Operations and Services to oversee the Service Desk and Infrastructure team.

Full time perm position with 37.5 hours/week. 2 days/week onsite in Downtown Vancouver.

Description

Reporting to the Director, Information Technology (IT), you will provide people leadership and functional leadership across IT infrastructure and end-user support services, ensuring technology platforms and services are reliable, secure, scalable, and aligned with organizational needs.
You will oversee the operation of enterprise technology platforms and user-facing IT services. The role applies strong service management practices, and leads teams responsible for delivering stable, high-quality IT services that support day-to-day operations and critical business cycles.
You will partner closely with Application Development & Support (ADS), Quality Engineering & Testing (QET), Architecture, Security, Information Management, business teams and works with vendors, service providers and partners to drive delivery and continuous improvement of IT operational services across the organization.

Responsibilities

Leads, develops, and coaches IT Operations & Services staff, setting clear expectations and fostering a high-performing, service-oriented culture.
Builds cohesion between User Support and Infrastructure teams by strengthening collaboration, trust, communication, and shared ownership of service outcomes.
Oversees workforce planning, performance management, staff development, and change leadership to support operational resilience.
Owns the full user support lifecycle across Tier 1–3, ensuring consistent intake, triage, escalation, and resolution processes.
Strengthens knowledge management, self-service capabilities, and user experience across IT user support functions.
Improves onboarding, offboarding, access management, and service request fulfillment through service metrics, trends, and user feedback.
Leads ITSM practices aligned with ITIL principles, ensuring incident, request, problem, and change processes are clearly defined, adopted, and effective.
Oversees ITSM tools, workflows, reporting, and KPIs, using operational data to drive capacity planning and continuous service improvements.
Leads the delivery and operation of secure, resilient, and scalable IT infrastructure and cloud-based platforms.
Provides technical leadership across Azure services, networking, identity and access management, endpoint management, backup/restore, and platform monitoring.
Oversees advanced technical escalations for infrastructure and platform services, ensuring timely issue resolution and effective root-cause analysis.
Monitors and manage infrastructure risks and ensure readiness for critical business cycles.
Stay current with evolving Azure capabilities and guide responsible adoption of new features.
Partners with Architecture, Security, and Information Management to ensure operational alignment with security, privacy, and compliance requirements.
Oversees identity and access management processes, including provisioning, de-provisioning, and role-based access controls.
Maintains operational documentation, SOPs, runbooks, and audit?readiness materials.
Manages relationships with vendors and service providers supporting infrastructure and end-user services.
Oversees licensing and subscription management to ensure cost-effective, compliant use of technology services.
Ensures vendor performance meets contractual obligations and operational service levels.
Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
Fosters and maintains an organizational culture that promotes equity, diversity and inclusion, mutual respect, teamwork, and service excellence.

Must have:

?Bachelor’s degree in Information Technology, Computer Science, or a related field
7+ years of progressive experience in IT operations, infrastructure, or service delivery roles.
3+ years of experience in a people leadership or management role. Experience leading both enterprise infrastructure platforms and end-user support services teams
Strong knowledge of enterprise IT infrastructure, modern infrastructure and cloud platforms, particularly Microsoft Azure and Microsoft 365, and end-user computing environments.
Experience with identity and access management, user lifecycle processes, and role-based access controls.
Experience managing software licensing, subscriptions, and technology costs, with a focus on optimization and value realization.
Proficiency in IT service management frameworks, particularly ITIL, and their practical application.
Experience managing IT service desk operations and multi-tier support models.
Experience with ITSM tools for incident, request, change, and problem management.

Nice to have:

Experience providing IT operations support in a regulated or public sector or complex organizational environment
Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including social, economic, political, and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commission’s 94 Calls to Action (2015), the In Plain Sight Report (2020), and Reclaiming Power and Place’s Calls for Justice (2019))
Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to health care

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

Apply About employer

More about this job

Responsibilities

Lead the IT Operations and Services teams, overseeing enterprise infrastructure, cloud platforms, and Tier 1–3 end-user support while ensuring reliable, secure, and scalable services. Develop staff and improve IT service management, operational resilience, vendor performance, and service quality through metrics, collaboration, and continuous improvement.

Requirements

Requires a bachelor’s degree in IT, computer science, or a related field, at least seven years of progressive IT operations, infrastructure, or service delivery experience, and at least three years in people leadership. Candidates must have experience leading infrastructure and end-user support teams, strong Azure and Microsoft 365 knowledge, and practical expertise in ITIL, ITSM tools, service desk operations, identity management, and technology cost optimization.

Skills

IT Operations Management
People Leadership
IT Infrastructure
Microsoft Azure
Microsoft 365
End-User Support
IT Service Management
ITIL
Service Desk Operations
Identity and Access Management
Incident Management
Change Management
Problem Management
Cloud Platforms
Vendor Management
Licensing and Cost Optimization

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Infrastructure
Microsoft Azure
Microsoft 365
IT Service Management
ITIL
Service Desk
End-User Support
Tier 1–3 Support
Identity and Access Management
Role-Based Access Control
Incident Management
Request Management
Problem Management
Change Management
ITSM Tools
Cloud Platforms
Networking
Endpoint Management
Backup and Restore
Platform Monitoring
Knowledge Management
Service Metrics
Root-Cause Analysis
Vendor Management
Licensing Management
Cost Optimization
Security and Compliance
Workforce Planning
Cultural Humility

Report this job